[2023年12月最新リリース]Certified-Business-Analyst試験問題はあなたをパスさせる
Salesforce Certified-Business-Analyst試験基本問題とアンサー
質問 # 120
Northern Trail Outfitters launched a new feature on its Experience Cloud site to allow customers to compare features of similar products ahead of the major promotional event of the year. The user acceptance testing (UAT) passed successfully; however, many customers complained of issues when accessing the site.
What did the business analyst overlook before recommending that the release go live?
- A. The UAT should have been performed with both peak load and average load simulation.
- B. The UAT should have been performed by customers who are familiar with the products.
- C. The AT should have been performed with enough time to resolve bugs in the new feature,
正解：A
解説：
Explanation
The business analyst overlooked that the UAT should have been performed with both peak load and average load simulation before recommending that the release go live. Peak load and average load simulation are types of performance testing that measure how well a system can handle different levels of user traffic or demand.
Peak load simulation tests the system under the maximum expected load, while average load simulation tests the system under the normal or typical load. Performing both types of testing helps to identify and resolve any issues related to speed, stability, scalability, or reliability of the system before it goes live. References:
https://trailhead.salesforce.com/content/learn/modules/user-story-creation/user-acceptance-testing
質問 # 121
Universal Containers (UC) has decided to implement Salesforce and has assigned a business analyst (BA) to write user stories for the project. The BA plans to meet customer to their experience in their own words.
Which type of research should the BA use to elicit user stories from UC's customers?
- A. Behavioral
- B. Shadowing
- C. Interviewing
正解：C
解説：
Explanation
The type of research that the business analyst should use to elicit user stories from UC's customers is interviewing. Interviewing is a technique that involves asking open-ended questions to stakeholders or users to gather information and feedback about their needs, expectations, preferences, pain points, goals, etc.
Interviewing helps to elicit user stories from UC's customers by allowing them to express their opinions and experiences in their own words, as well as clarifying any doubts or ambiguities. Interviewing also helps to build rapport and trust with the customers and show them respect and appreciation for their input.
References:https://trailhead.salesforce.com/content/learn/modules/salesforce-business-analyst-certification-prep/
質問 # 122
Cloud Kicks uses declarative change set development to deliver its Salesforce customizations. The business analyst (BA) works with the technical leas on the project to track changes that require manual migration.
Which resources should the BA use to determine which changes must be made manually in each environment?
- A. Setup Audit Trail
- B. Object Schema Builder
- C. Metadata coverage report
正解：C
質問 # 123
Northern Trail Outfitters (NTO) is undergoing a Salesforce implementation for Service Cloud. The busjpess analyst is currency working with the development team as they build features in the sandbox. NTO wants to test these features before the changes are deployed to the production environment.
As part of the Application lifecycle Management (ALM) process, which three development models does Salesforce support?
- A. Rapid Application Development, Org Development Package Development
- B. Salesforce DX, Flow Builder, Rapid Application Development
- C. Change Set Development, Org Development, Package Development
正解：B
質問 # 124
Northern Trail Outfitters (NTO) is working with an implementation partner to transform its customer support team with Service Cloud. A new business analyst (BA) who is a replacement from the partner was introduced to NTO stakeholders during the discovery phase of the project. The new BA is still getting to know each of the stakeholders when they start the requirements workshop. The BA asks a stakeholder a discovery question and they seem irritated.
What should the BA do to build trust with the stakeholder as the project continues?
- A. Set up a casual meeting to create a personal connection with the stakeholder.
- B. Ask an executive sponsor to address the stakeholder's concerns.
- C. Reset project expectations at the next meeting with the stakeholder.
正解：A
解説：
Explanation
The business analyst should set up a casual meeting to create a personal connection with the stakeholder to build trust with them as the project continues. A casual meeting is an informal conversation that allows the business analyst and the stakeholder to get to know each other better, share their backgrounds and interests, and establish rapport and empathy. A casual meeting can help to ease any tension or frustration that may have arisen during the discovery session, as well as show respect and appreciation for the stakeholder's input and feedback. References:
https://trailhead.salesforce.com/content/learn/modules/salesforce-business-analyst-certification-prep/stakeholder-
質問 # 125
The project team at Universal Containers has started to review the existing Salesforce manufacturing solution that has low adoption and a variety of customization including custom objects, custom fields, renamed standard fields.
What should the business analyst recommend to the project team to increase understanding when documenting requirements, process and potential solutions?
- A. Use industry terminology and language.
- B. Use customer terminology and language.
- C. Use Salesforce terminology and language.
正解：B
解説：
Explanation
The business analyst should recommend to use customer terminology and language when documenting requirements, process, and potential solutions for a Salesforce manufacturing solution that has low adoption and a variety of customization including custom objects, custom fields, renamed standard fields. Using customer terminology and language can help avoid confusion, ambiguity, or misunderstanding among stakeholders, developers, testers, and end users. It can also help increase adoption and satisfaction by making the solution more familiar and intuitive to use. Using industry terminology and language is not a good option because it may not reflect the specific needs or preferences of the customer or their end users. Using Salesforce terminology and language is not a good option because it may not match the customization or renaming that has been done in the existing solution. References: 1
https://trailhead.salesforce.com/en/content/learn/modules/salesforce-business-analyst-certification-prep/collabor
質問 # 126
As part of the digital transformation at Cloud Kicks, company leaders have decided to adopt Service Cloud as its CRM platform for customer service and support. Executive directors are supportive of the initiative, but end users are unconvinced and prefer to remain on the current platform.
What should the business analyst do to gain the end users' cooperation?
- A. Respond to end users with empathy and accommodate their needs; translate the end users' needs into technical requirements; and deliver the project to the developers to implement the solution.
- B. Use an assertive influencing style; demonstrate authority and expertise; outline the project objectives; and make sure end users know that the decision has been made and the time to make changes has passed.
- C. Identify key stakeholders and develop relationships with them as a trusted advisor; involve stakeholders and end users in the design of the new solution; and act as a liasion between business and technical teams.
正解：C
質問 # 127
The business analyst (BA) at Cloud Kicks (CK) is writing user stones for an upcoming Commerce Cloud website release. One of the requirements from the technical team is to perform stress testing for an upcoming promotion. The BA is translating the requirement into a user story.
Which user story most accurately represents the goal?
- A. As a site administrator of the CK website, I want to make sure that the web server can process requests at 150% of the average traffic rate during the latest promotion.
- B. As a visitor to the CK website, I want to make sure that I can shop without disruption during a large promotion so I have a frictionless shopping experience.
- C. As a user, I want to make sure that shoppers on the CK website can complete their purchases without disruption during the newest promotion.
正解：A
解説：
Explanation
The user story that most accurately represents the goal is B. As a site administrator of the CK website, I want to make sure that the web server can process requests at 150% of the average traffic rate during the latest promotion. This user story clearly defines who (site administrator), what (make sure that the web server can process requests), why (during the latest promotion), and how (at 150% of the average traffic rate). This user story also aligns with the goal of performing stress testing for an upcoming promotion, which is a type of testing that evaluates how a system performs under extreme load or demand. The other options are either inaccurate or incomplete. Option A is inaccurate because it does not represent the goal of stress testing, but rather the goal of usability testing, which is a type of testing that evaluates how easy and intuitive a system is to use. Option C is incomplete because it does not specify how (at what rate or level) to make sure that shoppers can complete their purchases without disruption. References:
https://trailhead.salesforce.com/en/content/learn/modules/business-analysis-user-stories/write-user-stories
質問 # 128
Cloud Kicks has invited stakeholders from multiple departments and roles to participate in its latest Salesforce project. Each stakeholder's experiences and priorities for the project are different which causes tension within the team and a lack of clarity around project direction.
What should the business analyst do to help the team work together more effectively?
- A. Limit participation in key project discovery, requirements, and solutioning meetings to leadership. and engage the larger team to answer questions directly/ related to their roles when needed.
- B. Lead the stakeholders in creating a team agreement that assigns project roles and outlines how the team will collaborate, disagree, develop trust, and define success
- C. Encourage leadership to share their vision for the project, and ask the larger team to focus feedback only on the key objectives, pain points, and requirements outlined by leaders
正解：B
解説：
Explanation
The best way for a business analyst to help the team work together more effectively is to lead them in creating a team agreement that assigns project roles and outlines how the team will collaborate, disagree, develop trust, and define success. This will help them align on common goals, expectations, and norms, and resolve any conflicts or misunderstandings. Encouraging leadership to share their vision for the project and ask the larger team to focus feedback only on the key objectives, pain points, and requirements outlined by leaders may create a top-down approach that ignores other stakeholder perspectives or needs. Limiting participation in key project discovery, requirements, and solutioning meetings to leadership and engaging the larger team to answer questions directly related to their roles when needed may create a siloed approach that reduces collaboration or buy-in.
References:https://trailhead.salesforce.com/content/learn/modules/salesforce-business-analyst-certification-prep/
質問 # 129
Universal Containers has a Salesforce Knowledge base solution; however support agents have indicated that the system has duplicate knowledge articles. The agents have requested a feature that allows them to compare articles side-by-side and merge the articles. While researching solution option, the business analyst (BA) noticed an idea in the Salesforce IdeaExchage that directly addresses this requirement. The idea is in beta testing and will generally available in the next release.
What should the BA suggest?
- A. Ask the Salesforce Account Executive to release the idea early.
- B. Ask the development team to build a custom solution based on the idea.
- C. Ask the support manager to wait until the idea is released.
正解：C
質問 # 130
Cloud Kicks (CK) needs to implement an event management system within Salesforce. After researching potential solutions, a managed package meets the majority of CK s business requirements. However, the CRM director has expressed a desire to heavily customize an open source solution.
Which benefit of using a managed package versus an open source solution should the business analyst share to help the CRM director make a decision?
- A. Managed packages are updated automatically with each Salesforce Release.
- B. Each version of a managed package on the AppExchange undergoes a security review.
- C. Managed packages are easily customizable to meet CK's exact requirements.
正解：C
質問 # 131
Cloud Kicks (CK) wants to redefine its lead-to-customer business process. CK wants to unify the interactions between sales, marketing, and customers to provide a more seamless experience. The business analyst (BA) need to create a visual representation that includes the steps and inputs from both sales and marketing.
Which tool should the BA use to capture all launches of the current state?
- A. Process Mapping
- B. Journey Mapping
- C. Whiteboarding
正解：A
質問 # 132
The executive director of Universal Containers (UC) plans to purchase additional Salesforce Iicenses. The director recently hired a business analyst (BA) to lead a series of journey mapping sessions. The director wants the Journey mapping sessions to be tailored to the features and capabilities that are currently available in UC's Salesforce environment.
Which information does the BA need to determine the features and functionality UC can implement while avoiding additional costs?
- A. Storage capacity and license type
- B. Number of active users and license type
- C. Organization edition and license type
正解：C
解説：
Explanation
The information that business analyst needs determine features functionality Universal Containers can implement while avoiding additional costs organization edition license type organization edition determines features functionality available Salesforce org such objects apps reports dashboards etc license type determines features functionality available specific user such access permissions security settings etc knowing organization edition license type can help business analyst understand what capabilities limitations Universal Containers has what additional costs may incur if need upgrade edition buy more licenses.
Storage capacity license type not information that business analyst needs determine features functionality Universal Containers can implement while avoiding additional costs storage capacity determines amount data files can stored Salesforce org such records attachments documents etc license type determines features functionality available specific user such access permissions security settings etc knowing storage capacity license type can help business analyst understand how much space consuming how much space left but does not help understand what features functionality can implement.
Number active users license type not information that business analyst needs determine features functionality Universal Containers can implement while avoiding additional costs number active users determines how many users can log Salesforce org same time license type determines features functionality available specific user such access permissions security settings etc knowing number active users license type can help business analyst understand how many users using system how many users need but does not help understand what features functionality can implement.
References:
https://trailhead.salesforce.com/en/content/learn/modules/salesforce-business-analyst-certification-prep/understan
質問 # 133
Universal Containers wants the ability to fill out a survey based on customer feedback. The team is unable to visualize a possible solution in order to confirm the requirements.
Which elicitation technique should the business analyst use to help the team meet its goal?
- A. Prototyping
- B. Brainstorming
- C. Observation
正解：A
解説：
Explanation
Prototyping is an elicitation technique that a business analyst can use to help stakeholders visualize a possible solution based on customer feedback surveys. Prototyping involves creating a simple sketch or mockup of an idea that can be used to test assumptions, gather feedback, or validate solutions. Brainstorming is an elicitation technique that can be used to generate ideas based on customer feedback surveys, but not to visualize them.
Observation is an elicitation technique that can be used to collect data based on customer behavior or actions, but not based on customer feedback surveys. References:
https://trailhead.salesforce.com/content/learn/modules/salesforce-business-analyst-certification-prep/user-stories
https://trailhead.salesforce.com/content/learn/modules/salesforce-business-analyst-certification-prep/user-accepta
質問 # 134
The business analyst at Universal Containers is helping the team transition from workflow rules to flows. The work has been built and it is time to kick off user acceptance testing (UAT).
What is the goal of UAT?
- A. To identify acceptance criteria with pass/fail indicators
- B. To ensure what was originally requested is being delivered 8
- C. summarize the overall ask and determine what is in scope
正解：B
質問 # 135
The business analyst (BA) at Cloud Kicks is working on improving the company's Service Cloud deployment.
The BA wants to leverage Universal Process Notation (UPN) to document the current process.
What is one benefit of using UPN in this scenario?
- A. Key parts of a process can be easily identified by using different shapes.
- B. Complex processes can be documented with 20 or more activity boxes.
- C. A single activity box can answer Who, What, When, Why, and How.
正解：C
解説：
Explanation
One benefit of using UPN in this scenario is that a single activity box can answer Who, What, When, Why, and How. UPN is a notation system that helps to create simple and clear process maps using activity boxes and arrows. An activity box represents a step or task in a process, and contains five elements: Who (the role or actor who performs the task), What (the name or description of the task), When (the trigger or condition that initiates the task), Why (the purpose or goal of the task), and How (the method or tool used to perform the task). By using a single activity box to answer Who, What, When, Why, and How, UPN helps to provide a concise and comprehensive view of each step or task in a process, and avoid confusion or ambiguity. The other options are either incorrect or irrelevant. Option A is incorrect because UPN recommends using no more than 10 activity boxes per process map to avoid complexity and clutter. Option C is irrelevant because UPN does not use different shapes to represent key parts of a process, but rather uses different colors to indicate different levels of detail.
References:https://trailhead.salesforce.com/en/content/learn/modules/business-analysis-process-mapping/underst
質問 # 136
The development team at Universal Containers is reviewing several stories to be added to the current sprint. The team is having trouble with a particular story about an Opportunity email alert and is unsure about which type of testing is needed.
What should the business analyst review and revise to provide more clarity to the team?
- A. Acceptance criteria
- B. User persona
- C. Definition of done
正解：A
質問 # 137
What is the storage of the Developer Pro Sandbox?
- A. 1GB
- B. 2GB
- C. 200MB
- D. 300MB
正解：A
解説：
Explanation
The storage of the Developer Pro Sandbox is 1GB. 300MB, 200MB, and 2GB are not valid storage sizes for the Developer Pro Sandbox. References:
https://help.salesforce.com/s/articleView?id=sf.data_sandbox_environments.htm&type=5
質問 # 138
Northern Trail Outfitters is undergoing a Service Cloud implementation and has decided to use the Scrum methodology for the implementation. A business analyst (BA) received an urgent, high-priority change request m the middle of a sprint.
Which step should the BA take next?
- A. De-prioritize some user stones and add the change request to the current sprint.
- B. Begin working on the change request as soon as the team has capacity.
- C. Add the change request to the backlog to be prioritized for the next sprint.
正解：B
質問 # 139
Cloud Kicks is a rapidly growing company and has just expanded its team to include a business analyst (BA).
The IT directory has asked the BA to use application Lifecycle Management (ALM) for all Salesforce development projects.
Which step of the ALM cycle requires the BA to study current business process gather requirements, and analyze them?
- A. Build
- B. Plan
- C. Test
正解：B
解説：
Explanation
The step of the application lifecycle management (ALM) cycle that requires the business analyst to study current business processes, gather requirements, and analyze them is plan. ALM is a process that helps manage changes to an application from planning to deployment and beyond. ALM has six steps: plan, develop, test, build release, test release, and release. The plan step is where the business analyst studies current business processes, gathers requirements, and analyzes them to understand what needs to be changed or improved in an application. The plan step also involves defining objectives, scope, budget, timeline, deliverables, roles and responsibilities for a project. The develop step is where developers create or modify code or declarative components based on the requirements gathered in the plan step. The test step is where testers verify that the code or declarative components work as expected and meet quality standards using various testing techniques and tools. The build release step is where developers package all code or declarative components into a release that can be deployed to other environments using various deployment techniques and tools. The test release step is where end users test the release in a sandbox or test environment to verify that it works as intended, and what was originally requested is actually being delivered. The release step is where the release is deployed to production and made available to end users.
References:https://trailhead.salesforce.com/en/content/learn/modules/application-lifecycle-and-development-mod
質問 # 140
Which of the salesforce app providers will be able to unlock a locked user with their phones?
- A. Only those that download the app from the App Exchange.
- B. All of them.
- C. iOS (App Store)
- D. Android (Google Play)
正解：B
解説：
Explanation
All of the salesforce app providers will be able to unlock a locked user with their phones. The Salesforce app is available for iOS (App Store), Android (Google Play), and Windows 10 devices, and it allows users to unlock themselves using biometric authentication or a verification code sent to their email or phone number.
References: https://help.salesforce.com/s/articleView?id=sf.mobile_app_unlock.htm&type=5
質問 # 141
Sales leadership at 230Cloud Kicks (CK) is concerned about the limited adoption of Salesforce at the company. Salesforce implementation includes many custom pages. Multiple users have complained about wa.t.ng a long time for key functionality to display
- A. Enable Debug Logs.
- B. Run the Lightning page layout.
- C. Monitor the Lightning Usage App.
正解：C
解説：
Explanation
The business analyst should monitor the Lightning Usage App to address the concern of sales leadership about the limited adoption of Salesforce at Cloud Kicks. The Lightning Usage App is a tool that tracks and reports on how users are engaging with Salesforce in Lightning Experience. The Lightning Usage App can help measure and improve user adoption by showing metrics such as daily and monthly active users, usage by browser and device type, usage by profile and permission set, feature adoption, performance, and feedback.
The business analyst should monitor the Lightning Usage App to identify trends, patterns, issues, or opportunities related to user adoption and take actions accordingly. Running the Lightning page layout is not an action that the business analyst should take to address the concern of sales leadership about the limited adoption of Salesforce at Cloud Kicks. Running the Lightning page layout is a process that optimizes a page layout for Lightning Experience by removing unsupported components, adding supported components, and rearranging components based on best practices. Running the Lightning page layout can help improve user experience and satisfaction but does not measure or improve user adoption directly. Enabling Debug Logs is not an action that the business analyst should take to address the concern of sales leadership about the limited adoption of Salesforce at Cloud Kicks. Enabling Debug Logs is a process that captures information about database operations, system processes, and errors that occur when executing a transaction or running unit tests.
Enabling Debug Logs can help troubleshoot issues and errors but does not measure or improve user adoption directly. References:
https://trailhead.salesforce.com/en/content/learn/modules/lightning-experience-rollout/lightning-experience-rollo
質問 # 142
Northern Trail Outfitters (NTO) wants to address a recent group of complaints it received from the service team The NTO Salesforce team was alerted Chat the current routing process is preventing cases from reacting the correct service team without manual intervention.
Which action should the business analyst take to best understand and document the and recommend a future state?
- A. Review individual surveys and questionnaires from the service team.
- B. Organize a brainstorming session with service team leadership.
- C. Engage in a live process modeling exercise with the service team.
正解：B
質問 # 143
Northern Trail Outfitters (NTO) is a rapidly growing company that hired a business analyst (BA) to help revamp its sales and support processes. The stakeholder at NTO wants to understand the value of Application Lifecycle Management (ALM).
What are benefits of ALM that the BA should share with the stakeholder?
- A. ALM allows features to remain static and reduces incremental changes.
- B. ALM provides processes and policies which help build apps more efficiently.
- C. ALM offers preview access to the three Salesforce Releases per year.
正解：B
質問 # 144
The business analyst (BA) at Northern Trail Outfitters is writing user stories about a Case creation feature within Service Cloud for an upcoming sprint. This feature overlaps with another feature that is being developed in the current sprint. The BA is working with the technical team to identify metadata dependencies across features to prevent overwriting before the release.
What should the BA use?
- A. Setup Audit Trail
- B. Version control
- C. Change Sets
正解：B
質問 # 145
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2023年最新のリアルな無料Salesforce Certified-Business-Analyst試験問題集問題と解答：https://www.passtest.jp/Salesforce/Certified-Business-Analyst-shiken.html
Certified-Business-Analyst練習テストエンジン購入前に試そう275試験問題：https://drive.google.com/open?id=16iGyysuHNlpgcJavvPBotwS1xuiAn1Us