必ず合格できるCisco 500-445試験の正確な58問題と解答あります
最新 [2023年11月14日]2023年最新の実際にある検証済みの500-445問題集
質問 # 31
How is Chat Watchdog Interval used?
- A. to control the time interval after which a chat activity is tagged as abandoned if an agent could not accept it
- B. to control the time interval after which a chat activity is tagged as abandoned if it could not be assigned to an agent
- C. to control the time interval after which a chat activity is tagged as abandoned if it could not get any response from UCCE
- D. to control the time interval after which a chat activity is tagged as abandoned if it could not be routed to UCCE
正解：A
解説：
Chat Watchdog Interval is used to control the time interval after which a chat activity is tagged as abandoned if an agent could not accept it. The purpose of the Chat Watchdog Interval is to ensure that a customer's chat request is not left unattended for an extended period of time. If an agent is not available to accept the chat within the specified time period, the chat activity will be marked as abandoned. This allows the system to route the chat to another agent or take other appropriate actions to ensure that the customer's needs are met in a timely manner.
質問 # 32
What are three report categories and templates included for ECE reporting? (Choose three.)
- A. Supervisor Status
- B. Service Level Agreement
- C. Service Level Performance
- D. Agent performance
- E. Contact Center CCAI
- F. Email Survey
- G. Contact Center Trend
正解：A、B、E
解説：
These are three report categories and templates included for ECE reporting.
Supervisor Status: Reports that provide information about supervisor status, such as the status of supervisors and their teams.
Service Level Agreement: Reports that provide information about service level agreements, such as the percentage of interactions that meet or exceed service level targets.
Agent performance: Reports that provide information about agent performance, such as the number of interactions handled by each agent and the average handle time for each agent. Reference:
Cisco UCCE Reporting Guide: https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_10_6/reporting/guide/CRS_RG_BK_R1064C0_00_cisco-unified-contact-center-enterprise-reporting-guide_chapter_01100.html Cisco UCCE Reporting Administration Guide: https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_10_6/reporting/administration/guide/CRS_RA_BK_R1064C0_00_cisco-unified-contact-center-enterprise-reporting-administration-guide_chapter_01100.html
質問 # 33
Which two integration tasks are needed to get CUIC to communicate with ECE? (Choose two.)
- A. Mixed mode authentication must be enabled on the CUIC publisher.
- B. Create a SQL User with db_user rights to the eGsideDB on the ECE Reporting server.
- C. Single-mode authentication must be enabled on the ECE Reporting server.
- D. Create a SQL User with db_user rights to the eGReportsDB on the ECE Reporting server.
- E. Mixed mode authentication must be enabled on the ECE Reporting server.
- F. Create a SQL User with db_datareader rights to the eGReportsDB on the ECE Reporting server.
正解：C、D
質問 # 34
What are two considerations when installing Web Servers? (Choose two.)
- A. Web server components should always be installed along with the application server.
- B. Web server components should be installed on a separate VM.
- C. The web server can be installed outside the firewall.
- D. The web server cannot be separated from its corresponding application servers across a firewall.
- E. Web server is not mandatory and is optional.
正解：D、E
質問 # 35
Which process scans content and applies regular expressions to mask the sensitive information?
- A. Data leak prevention
- B. Data masking
- C. Data filtering
- D. Data scanning
正解：B
解説：
Data masking is the process of replacing sensitive data with realistic but not real data to protect it from unauthorized access or exposure. It is typically used to protect sensitive data such as personal identification numbers, credit card numbers, and other confidential information.
The process scans content and applies regular expressions to mask the sensitive information by replacing the sensitive data with a set of predetermined characters or values, such as asterisks or random characters. This makes it difficult for unauthorized users to access the sensitive data, while still allowing the data to be used for testing, development, and other purposes.
質問 # 36
Which two requirements need to be removed from the domain account properties used for the MSSQL service on the database servers? (Choose two.)
- A. Use DES encryption types for this account.
- B. A smart card is required for interactive logon.
- C. Do not require Kerberos pre-authentication.
- D. The account is sensitive and cannot be delegated.
- E. Password is not expired.
正解：B、D
解説：
When configuring the MSSQL service on the database servers, it is important to remove two requirements from the domain account properties. Specifically, the requirement for a smart card for interactive logon and the requirement that the account is sensitive and cannot be delegated must be removed. This will ensure that the MSSQL service runs properly and securely.
質問 # 37
Which group must an email match to be transferred to any queue?
- A. Business hour
- B. Application instance
- C. Application path
- D. Media class
正解：C
質問 # 38
Which product allows wait messages to be displayed with dynamic text to customers while chat and call requests are processed?
- A. Dynamic Run Application Script Request
- B. Dynamic Expected Wait Time Variable
- C. Dynamic Expanded Call Context Variable
- D. Call variable on email/chat gadget
正解：B
解説：
Dynamic Expected Wait Time Variable is a product that allows wait messages to be displayed with dynamic text to customers while chat and call requests are processed. It allows for the display of expected wait times, wait position, and wait time updates based on the current call volume. This helps to provide customers with a better experience by keeping them informed of their wait times and wait position.
質問 # 39
What is the character limit for passwords when installing Enterprise Chat and Email applications?
- A. 0
- B. 1
- C. 2
- D. 3
正解：A
質問 # 40
Which four tools should be taken into consideration for Troubleshooting ECE issues? (Choose four.)
- A. Router Email and Chat Viewer
- B. Service Activity Monitor
- C. Service Process Monitor
- D. ECE Agent toolkit Monitor
- E. Service Instance Monitor
- F. ECE LiteAgent
- G. Cisco Email and Chat Analyzer
- H. Activity Audit
正解：A、B、F、H
質問 # 41
Which process scans content and applies regular expressions to mask the sensitive information?
- A. Data leak prevention
- B. Data masking
- C. Data filtering
- D. Data scanning
正解：B
質問 # 42
How is the ECC variable created for chat, inbound and outbound email activities?
- A. User.ece task id
- B. User.ece. .customer.name
- C. User.ece.activity.id
- D. User.ece.email id
正解：C
解説：
ECC (Engagement Cloud Connector) variables are used to store information about a specific engagement activity, such as a chat, inbound email, or outbound email. The ECC variable for an activity would be created using the user's ECE (Engagement Cloud Engine) and the activity's ID, such as "User.ece.activity.id". It would be used to connect and retrieve the information of that specific engagement activity.
質問 # 43
Which mode must be used for Always On Availability Group clustering?
- A. Mixed mode
- B. SQL Authentication
- C. Directory Connection
- D. Windows Authentication
正解：D
質問 # 44
What are four best practices before starting to troubleshoot ECE issues? (Choose four.)
- A. Understand the customer's intent for the flow of emails and chats.
- B. Collect all ECE services logs.
- C. Understand the Deployment Model, the call-flow, the messaging flow, and the configuration.
- D. Restart the ECE servers.
- E. Know the ECE version and Engineer Specials installed.
- F. Upgrade to the latest Engineer Special.
- G. Understand the physical model, be it a centralized office or branch location, as well as the VoIP protocol.
正解：A、B、C、E
解説：
Before starting to troubleshoot ECE issues, it is important to know the ECE version and Engineer Specials installed, collect all ECE services logs, understand the Deployment Model, the call-flow, the messaging flow, and the configuration, and understand the customer's intent for the flow of emails and chats. Restarting the ECE servers and upgrading to the latest Engineer Special may be necessary in some cases, but are not always the best practices.
質問 # 45
Which information in ECE allows administrators to set up working and non-working hours and days for employees in their department?
- A. Time of day
- B. Business calendars
- C. Business hours
- D. Administrative script
正解：B
解説：
Business calendars in ECE allow administrators to set up working and non-working hours and days for employees in their department. The business calendar can be used to define holidays, working hours, operating hours, vacation times, and other important time-related information. This allows administrators to ensure that the department is properly staffed at all times and that employees are not working outside of their scheduled hours.
質問 # 46
What is the default frequency value of ECE Monitors notification?
- A. 60 minutes
- B. 60 seconds
- C. 120 seconds
- D. 30 minutes
- E. 90 minutes
- F. 30 seconds
正解：F
質問 # 47
Which server on WXM communicates with ECE, and what TCP port is used for the HTTPS connections with cloud connect services?
- A. Application server, 8445
- B. Services server, 15097
- C. Database server, 1433
- D. Web server, 8443
正解：D
解説：
The Web server on the WXM (Web Experience Manager) platform is responsible for communicating with Enterprise Chat and Email (ECE) and uses TCP port 8443 for HTTPS connections with cloud connect services. This port is the relevant port for ECE communication and must be open on the firewall for ECE to function correctly.
Reference:
In WXM (Webex Experience Management), the web server communicates with ECE (Enterprise Chat and Email) and the HTTPS connections with cloud connect services are made using TCP port 8443.
The Web server is responsible for handling the incoming web traffic, such as customer chat and email requests, and forwarding them to the appropriate ECE workflow.
TCP port 8443 is a commonly used port for HTTPS connections and is the default port for HTTPS traffic. This port is used for secure communication between the WXM web server and ECE, and other cloud connect services.
質問 # 48
Which two types of data does a file server store? (Choose two.)
- A. error log files
- B. application files
- C. report templates
- D. application log files
- E. system files
正解：B、E
質問 # 49
Where are queue permissions automatically assigned and unable to be changed when picking, pulling, and transferring activities?
- A. Service
- B. Partition
- C. UCCE
- D. EECE
正解：B
解説：
Queue permissions are automatically assigned and cannot be changed when picking, pulling, and transferring activities in Cisco Unified Contact Center Enterprise (UCCE) and Cisco Emergency Responder (CER) based on the partition to which the queue belongs. Reference:
Cisco UCCE Administrator Guide: https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_10_6/administration/guide/CRS_AG_BK_R1064C0_00_cisco-unified-contact-center-enterprise-administration-guide_chapter_01000.html Cisco CER Administrator Guide: https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/emergency/cer/11_5/english/administration/guide/CER_AG_11_5/CER_AG_11_5_chapter_01.html
質問 # 50
Which partition level settings are needed to configure email?
- A. Alarm service delay, Auto response time, Auto response number
- B. Maximum activities to pull at a time, Alarm service delay, Auto response number, Auto response time
- C. Default SMTP server settings, Auto response time, Personalized activity assignment
- D. Default SMTP server settings, Alarm service delay, Auto response number
正解：D
解説：
Default SMTP server settings, Alarm service delay, and Auto response number. The Default SMTP server settings are used to configure the server that will be used to send and receive emails. The Alarm service delay controls the amount of time before an alert is triggered when a customer does not respond to a ticket. The Auto response number is used to set the maximum number of times an auto-response will be sent for each ticket.
質問 # 51
What are three steps in a chat process flow? (Choose three.)
- A. The application server displays the chat to the agent with a notification.
- B. EAAS notifies EAMS of DO_THIS_WITH_TASK.
- C. EAAS Instances sends NEW_TASK message to MR PIM.
- D. The customer initiates a chat and hits Chat Entry Point (EP).
- E. The application server checks Chat EP configuration.
- F. The agent selects chat in the gadget.
正解：A、D、F
解説：
These are three steps in a chat process flow. A: The agent selects chat in the gadget to initiate a chat session. C: Once the chat session is established, the application server will display the chat to the agent and send a notification to the agent that a new chat has arrived. D: The customer initiates the chat by clicking on the chat button or link and hitting the Chat Entry Point (EP) on the website.
質問 # 52
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