最新の500-445学習ガイド2023年最新の- 提供するのはテストエンジンとPDF
最新版を今すぐ試そう500-445練習テスト問題解答が待ってます
質問 # 26
Which two changes should be made in the calendar when changes in daylight savings occur? (Choose two.)
- A. Change the timezone at the department level.
- B. Change the timezone at the user group level.
- C. Delete the existing shift label before creating a new one for daylight saving time.
- D. Adjust the start time and end time for all shifts.
- E. Change the timezone at the system partition level.
正解：B、E
解説：
When changes in daylight savings occur, the timezone must be changed at both the user group level and the system partition level in order to adjust the start and end times of shifts. This can be done by logging into the Cisco Unified Contact Center Enterprise (UCCE) Administration Portal and navigating to the User Group Management and System Partition Management menus [1], respectively.
Reference:
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/srnd/collab12/collab12/contactc.html
1. Cisco Collaboration System 12.x Solution Reference Network ...
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/srnd/collab12/collab12/contactc.html
2. Change the timezone at the user group level: The timezone for all the agents under the user group level should be changed to match the new time after daylight savings. This will ensure that the agents are working according to the new time zone and that their activity is recorded correctly in the system.
3. Change the timezone at the system partition level: The timezone at the system partition level should be changed to match the new time after daylight savings. This will ensure that the system is configured according to the new time zone and that all the activity is recorded in the correct time.
質問 # 27
What is the formula for a standardized agent count for email?
- A. Standardized agent count for email = Actual agent count * Average number of messages handled per hour by each agent / 10
- B. Standardized agent count for email = Actual agent count * Average number of messages handled per hour by each agent / 4
- C. Standardized agent count for email = Actual agent count * Average number of messages handled per hour by each agent / 20
- D. Standardized agent count for email = Actual agent count * Average number of messages handled per hour by each agent / 6
正解：C
質問 # 28
What are three report categories and templates included for ECE reporting? (Choose three.)
- A. Email Survey
- B. Service Level Agreement
- C. Supervisor Status
- D. Contact Center CCAI
- E. Contact Center Trend
- F. Agent performance
- G. Service Level Performance
正解：B、C、D
解説：
These are three report categories and templates included for ECE reporting.
Supervisor Status: Reports that provide information about supervisor status, such as the status of supervisors and their teams.
Service Level Agreement: Reports that provide information about service level agreements, such as the percentage of interactions that meet or exceed service level targets.
Agent performance: Reports that provide information about agent performance, such as the number of interactions handled by each agent and the average handle time for each agent. Reference:
Cisco UCCE Reporting Guide: https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_10_6/reporting/guide/CRS_RG_BK_R1064C0_00_cisco-unified-contact-center-enterprise-reporting-guide_chapter_01100.html Cisco UCCE Reporting Administration Guide: https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_10_6/reporting/administration/guide/CRS_RA_BK_R1064C0_00_cisco-unified-contact-center-enterprise-reporting-administration-guide_chapter_01100.html
質問 # 29
Which four tools should be taken into consideration for Troubleshooting ECE issues? (Choose four.)
- A. ECE Agent toolkit Monitor
- B. Activity Audit
- C. Service Instance Monitor
- D. Service Process Monitor
- E. ECE LiteAgent
- F. Router Email and Chat Viewer
- G. Service Activity Monitor
- H. Cisco Email and Chat Analyzer
正解：B、E、F、G
質問 # 30
Which information in ECE allows administrators to set up working and non-working hours and days for employees in their department?
- A. Business calendars
- B. Time of day
- C. Administrative script
- D. Business hours
正解：A
解説：
Business calendars in ECE allow administrators to set up working and non-working hours and days for employees in their department. The business calendar can be used to define holidays, working hours, operating hours, vacation times, and other important time-related information. This allows administrators to ensure that the department is properly staffed at all times and that employees are not working outside of their scheduled hours.
質問 # 31
What are three steps in a chat process flow? (Choose three.)
- A. The customer initiates a chat and hits Chat Entry Point (EP).
- B. The agent selects chat in the gadget.
- C. EAAS notifies EAMS of DO_THIS_WITH_TASK.
- D. The application server checks Chat EP configuration.
- E. The application server displays the chat to the agent with a notification.
- F. EAAS Instances sends NEW_TASK message to MR PIM.
正解：A、B、D
質問 # 32
What must be registered to receive chat messages while registering the application for chat API integration?
- A. Conversation ID
- B. Integrator
- C. Webhooks callback URL
- D. Bearer token
正解：C
解説：
To receive chat messages while registering the application for chat API integration, you must register the webhooks callback URL. The webhooks callback URL is used to receive chat messages from the chat API and can be used to trigger an action or response when a chat message is received. The other options are not required for chat API integration.
質問 # 33
Where is the Script selector in CCE mapped in ECE?
- A. Call Type
- B. Workflow
- C. Dialed Number
- D. Queue
正解：C
質問 # 34
What are three reasons aliases cannot be deleted? (Choose three.)
- A. It ts used in an inbound workflow.
- B. it is associated with a queue.
- C. It is associated with a retriever instance.
- D. lt is associated with the users.
- E. It is configured as the default alias.
- F. it is associated with the mail server.
正解：A、B、D
解説：
Aliases cannot be deleted because they are used in an inbound workflow, associated with the users, or associated with a queue. They may also be configured as the default alias or associated with a retriever instance or mail server, but these are not reasons why they cannot be deleted.
Reference:
3. If an alias is used in an inbound workflow, it cannot be deleted until it is removed from the workflow. C. If an alias is associated with a user, it cannot be deleted until it is unassigned from the user. E. If an alias is associated with a queue, it cannot be deleted until it is removed from the queue.
You can refer to the following URLs for more details: https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/enterprise-chat-and-email/11_5_1/administrator/guide/Cisco_Enterprise_Chat_and_Email_Administrator_Guide_11_5_1/b_Enterprise_Chat_and_Email_Administrator_Guide_11_5_1_chapter_0103.html
質問 # 35
What is the formula for a standardized agent count for email?
- A. Standardized agent count for email = Actual agent count * Average number of messages handled per hour by each agent / 4
- B. Standardized agent count for email = Actual agent count * Average number of messages handled per hour by each agent / 10
- C. Standardized agent count for email = Actual agent count * Average number of messages handled per hour by each agent / 20
- D. Standardized agent count for email = Actual agent count * Average number of messages handled per hour by each agent / 6
正解：B
質問 # 36
Which mode must be used for Always On Availability Group clustering?
- A. Windows Authentication
- B. SQL Authentication
- C. Directory Connection
- D. Mixed mode
正解：A
解説：
Windows Authentication allows users to connect to SQL Server using their Windows credentials. It uses Kerberos security protocol for authentication and it's considered more secure than SQL Server Authentication.
Always On Availability Groups (AGs) is a feature of Microsoft SQL Server that provides high availability and disaster recovery for a group of user databases. Windows Authentication is required for all the SQL Server instances that participate in an availability group.
It's important to note that, the specific configuration options and settings may vary depending on the version of SQL Server and the specific requirements of the organization. It's recommended to consult the Microsoft documentation and your SQL Server support team for further assistance.
Reference:
Microsoft: Always On Availability Groups (SQL Server)
Microsoft: Configure the Server Authentication Mode
Microsoft: Connect to the Primary Replica of an Always On Availability Group (SQL Server)
質問 # 37
Which TCP must be opened in the firewall between Services server and Messaging server?
- A. 0
- B. 1
- C. 2
- D. 3
正解：A
解説：
The TCP port 587 must be opened in the firewall between Services server and Messaging server in order for the two systems to communicate. Port 587 is the standard SMTP (Simple Mail Transfer Protocol) port used for outbound email communication.
質問 # 38
What are two required configurations when setting up user accounts and permissions? (Choose two.)
- A. The ECE web server can be installed in DMZ and must use the same domain account.
- B. The ECE web server can be installed in DMZ and can have a different domain account.
- C. All the servers except the ECE web server must use the domain account to install the software.
- D. All the servers must use the same domain account to install the software.
- E. Domain account is not mandatory to install the software. The local account with administrator privilege can be used.
正解：B、D
解説：
When setting up user accounts and permissions, it is necessary to configure all the servers to use the same domain account in order to install the software. Additionally, the ECE web server can be installed in a DMZ and can have a different domain account from the rest of the servers.
Reference:
When setting up user accounts and permissions, it is important to ensure that all servers are using the same domain account to install the software. This will ensure that all servers have the same level of access and permissions, and that the installation process goes smoothly. Additionally, if the ECE web server is installed in DMZ, it can have a different domain account, which would be more secure.
You can find more information on user accounts and permissions, including best practices for setting them up, in the Avaya Aura Experience Portal Administrator Guide and Avaya Aura Contact Center Administrator Guide.
質問 # 39
When does the workflow assignment service publish a message to the application server?
- A. when the agent logs out
- B. when a new task is created
- C. when a new email is assigned to a user
- D. when the agent login in
正解：B
質問 # 40
Which partition level settings are needed to configure email?
- A. Alarm service delay, Auto response time, Auto response number
- B. Default SMTP server settings, Auto response time, Personalized activity assignment
- C. Default SMTP server settings, Alarm service delay, Auto response number
- D. Maximum activities to pull at a time, Alarm service delay, Auto response number, Auto response time
正解：C
質問 # 41
What is the character limit for passwords when installing Enterprise Chat and Email applications?
- A. 0
- B. 1
- C. 2
- D. 3
正解：C
質問 # 42
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