[2023年11月]更新のCisco 500-445試験一発合格保証！
完全版500-445練習テスト58独特な解答と解釈が待ってます！今すぐ取得せよ！
質問 # 31
What must be registered to receive chat messages while registering the application for chat API integration?
- A. Integrator
- B. Bearer token
- C. Conversation ID
- D. Webhooks callback URL
正解：D
解説：
To receive chat messages while registering the application for chat API integration, you must register the webhooks callback URL. The webhooks callback URL is used to receive chat messages from the chat API and can be used to trigger an action or response when a chat message is received. The other options are not required for chat API integration.
質問 # 32
Which two types of data does a file server store? (Choose two.)
- A. error log files
- B. application files
- C. report templates
- D. application log files
- E. system files
正解：B、E
解説：
Reference:
A file server is a computer or device that stores and manages files, allowing multiple users and devices to access the files over a network.
1. Application files: file servers typically store application files, which are files that are used by software programs. These files can include executable files, DLLs, configuration files, and other types of files that are needed to run the software.
2. System files: file servers also store system files, which are files that are used by the operating system. These files include system libraries, drivers, and other types of files that are required for the operating system to function properly.
Microsoft: What is a File Server?
Oracle: File Server
Cisco: File Server
File servers can also store other types of files such as user documents, media files, and other types of files, but the above mentioned files are some of the examples that are commonly stored in file servers.
質問 # 33
What are the workflow types in ECE?
- A. Inbound, Outbound, Alarm
- B. Alarm, Inbound, Exception, Default
- C. Default, Inbound, Outbound
- D. Alarm, Outbound, Inbound, Exception
正解：A
質問 # 34
What is an MRD a collection of that is associated with a common communication medium?
- A. skill groups and route
- B. route point and DN
- C. skill groups and services
- D. scripts and script selector
正解：B
質問 # 35
Which two ways are departments configured? (Choose two.)
- A. Departments, once created, cannot be deleted from ECE.
- B. Departments can be created in the ECE console if integrated with PCCE, and they can be imported from SPOG.
- C. Departments cannot be created in the ECE console if integrated with PCCE, and they can only be created in PCCE.
- D. Each department has 14 types of resources available for use.
- E. Departments can be created in the ECE console if integrated with PCCE, and they can be imported from ECE Gadget.
正解：A、D
質問 # 36
Which process scans content and applies regular expressions to mask the sensitive information?
- A. Data leak prevention
- B. Data masking
- C. Data filtering
- D. Data scanning
正解：B
質問 # 37
Which group must an email match to be transferred to any queue?
- A. Business hour
- B. Application instance
- C. Application path
- D. Media class
正解：C
質問 # 38
What are three report categories and templates included for ECE reporting? (Choose three.)
- A. Supervisor Status
- B. Service Level Performance
- C. Agent performance
- D. Contact Center CCAI
- E. Service Level Agreement
- F. Contact Center Trend
- G. Email Survey
正解：A、D、G
質問 # 39
Which server on WXM communicates with ECE, and what TCP port is used for the HTTPS connections with cloud connect services?
- A. Web server, 8443
- B. Database server, 1433
- C. Application server, 8445
- D. Services server, 15097
正解：B
質問 # 40
What is the character limit for passwords when installing Enterprise Chat and Email applications?
- A. 0
- B. 1
- C. 2
- D. 3
正解：A
解説：
The character limit for passwords when installing Enterprise Chat and Email applications is 29 characters. Passwords must be at least 8 characters in length, and can be up to 29 characters in length. It is recommended to use a combination of upper and lower case letters, numbers, and symbols for increased security.
質問 # 41
How is the ECC variable created for chat, inbound and outbound email activities?
- A. User.ece task id
- B. User.ece. .customer.name
- C. User.ece.activity.id
- D. User.ece.email id
正解：C
質問 # 42
What must be registered to receive chat messages while registering the application for chat API integration?
- A. Integrator
- B. Bearer token
- C. Conversation ID
- D. Webhooks callback URL
正解：D
質問 # 43
Which two changes should be made in the calendar when changes in daylight savings occur? (Choose two.)
- A. Change the timezone at the system partition level.
- B. Change the timezone at the department level.
- C. Change the timezone at the user group level.
- D. Delete the existing shift label before creating a new one for daylight saving time.
- E. Adjust the start time and end time for all shifts.
正解：D、E
質問 # 44
Which mode must be used for Always On Availability Group clustering?
- A. Mixed mode
- B. SQL Authentication
- C. Directory Connection
- D. Windows Authentication
正解：D
解説：
Windows Authentication allows users to connect to SQL Server using their Windows credentials. It uses Kerberos security protocol for authentication and it's considered more secure than SQL Server Authentication.
Always On Availability Groups (AGs) is a feature of Microsoft SQL Server that provides high availability and disaster recovery for a group of user databases. Windows Authentication is required for all the SQL Server instances that participate in an availability group.
It's important to note that, the specific configuration options and settings may vary depending on the version of SQL Server and the specific requirements of the organization. It's recommended to consult the Microsoft documentation and your SQL Server support team for further assistance.
Reference:
Microsoft: Always On Availability Groups (SQL Server)
Microsoft: Configure the Server Authentication Mode
Microsoft: Connect to the Primary Replica of an Always On Availability Group (SQL Server)
質問 # 45
Which two changes should be made in the calendar when changes in daylight savings occur? (Choose two.)
- A. Change the timezone at the department level.
- B. Adjust the start time and end time for all shifts.
- C. Change the timezone at the system partition level.
- D. Delete the existing shift label before creating a new one for daylight saving time.
- E. Change the timezone at the user group level.
正解：C、E
解説：
When changes in daylight savings occur, the timezone must be changed at both the user group level and the system partition level in order to adjust the start and end times of shifts. This can be done by logging into the Cisco Unified Contact Center Enterprise (UCCE) Administration Portal and navigating to the User Group Management and System Partition Management menus [1], respectively.
Reference:
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/srnd/collab12/collab12/contactc.html
1. Cisco Collaboration System 12.x Solution Reference Network ...
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/srnd/collab12/collab12/contactc.html
2. Change the timezone at the user group level: The timezone for all the agents under the user group level should be changed to match the new time after daylight savings. This will ensure that the agents are working according to the new time zone and that their activity is recorded correctly in the system.
3. Change the timezone at the system partition level: The timezone at the system partition level should be changed to match the new time after daylight savings. This will ensure that the system is configured according to the new time zone and that all the activity is recorded in the correct time.
質問 # 46
Which information in ECE allows administrators to set up working and non-working hours and days for employees in their department?
- A. Time of day
- B. Business calendars
- C. Business hours
- D. Administrative script
正解：B
質問 # 47
What is the default value for the email media class set by the installer?
- A. ECE_Email
- B. Email_media_class
- C. Email_ ECE
- D. Cisco_email
正解：B
質問 # 48
How is Chat Watchdog Interval used?
- A. to control the time interval after which a chat activity is tagged as abandoned if an agent could not accept it
- B. to control the time interval after which a chat activity is tagged as abandoned if it could not be assigned to an agent
- C. to control the time interval after which a chat activity is tagged as abandoned if it could not get any response from UCCE
- D. to control the time interval after which a chat activity is tagged as abandoned if it could not be routed to UCCE
正解：A
解説：
Chat Watchdog Interval is used to control the time interval after which a chat activity is tagged as abandoned if an agent could not accept it. The purpose of the Chat Watchdog Interval is to ensure that a customer's chat request is not left unattended for an extended period of time. If an agent is not available to accept the chat within the specified time period, the chat activity will be marked as abandoned. This allows the system to route the chat to another agent or take other appropriate actions to ensure that the customer's needs are met in a timely manner.
質問 # 49
What is the maximum permissible one-way network delay between Unified CCE servers and ECE servers?
- A. 120 milliseconds
- B. 300 milliseconds
- C. 80 milliseconds
- D. 240 milliseconds
正解：C
質問 # 50
What connects to the Media routing peripheral gateway of ICM to the ECE server?
- A. web server
- B. services server
- C. application server
- D. message server
正解：C
解説：
In Cisco Enterprise Chat and Email (ECE) architecture, the media routing peripheral gateway (MRPG) of the Integrated Contact Manager (ICM) communicates with the ECE application server to route chat and email interactions to the appropriate agent. The MRPG acts as an intermediary between the ICM and the ECE server, directing interactions to the correct agent based on the configured routing rules.
質問 # 51
What are three steps in a chat process flow? (Choose three.)
- A. The application server checks Chat EP configuration.
- B. The application server displays the chat to the agent with a notification.
- C. EAAS notifies EAMS of DO_THIS_WITH_TASK.
- D. EAAS Instances sends NEW_TASK message to MR PIM.
- E. The customer initiates a chat and hits Chat Entry Point (EP).
- F. The agent selects chat in the gadget.
正解：A、E、F
質問 # 52
What are three steps in a chat process flow? (Choose three.)
- A. The application server displays the chat to the agent with a notification.
- B. EAAS notifies EAMS of DO_THIS_WITH_TASK.
- C. EAAS Instances sends NEW_TASK message to MR PIM.
- D. The customer initiates a chat and hits Chat Entry Point (EP).
- E. The application server checks Chat EP configuration.
- F. The agent selects chat in the gadget.
正解：A、D、F
解説：
These are three steps in a chat process flow. A: The agent selects chat in the gadget to initiate a chat session. C: Once the chat session is established, the application server will display the chat to the agent and send a notification to the agent that a new chat has arrived. D: The customer initiates the chat by clicking on the chat button or link and hitting the Chat Entry Point (EP) on the website.
質問 # 53
Which three configuration requirements are necessary to implement Agent Single Sign-on in the ECE/CCE environment? (Choose three.)
- A. The SSL certificate must be imported to ECE application servers for Unified CCE installations or the ECE server for Packaged CCE installations.
- B. $S0 for CCE needs to be configured before agent SSO for ECE will work.
- C. CCE scripting for chat and email needs to be configured before configuring ECE SSO.
- D. SS0 is enabled by default; no configuration is necessary.
- E. ECE should be integrated with PCCE and the SPOG.
- F. SS0 for CCE is enabled by default, so no configuration is needed in CCE before agent SSO for ECE works.
正解：B、C、D
質問 # 54
How do chat entry points behave?
- A. Multiple help links on a website can point to the same entry point.
- B. Each help link on a website can point to multiple entry points.
- C. Each help link on a website must point to a separate entry point.
- D. Each help link on a website can point to the same entry point.
正解：D
解説：
A chat entry point is a page or link that customers can use to access the chat service. Help links on websites can be configured to point to the same entry point, so customers will see the same interface regardless of which link they use to access the service. This makes it easier for customers to find the help they need, as all the help links will point them to the same entry point.
質問 # 55
Which LDAP URL allows configuration in the properties pane under SSO configuration?
- A. Ldap://idap_server:3269
- B. Ldap://idap_server:443
- C. Ldap://idap_server:3268
- D. Ldap://idap_server:80
正解：C
解説：
It is the URL used to connect to the LDAP server for authentication during the Single Sign-On (SSO) process. It is a standard URL format that specifies the protocol (ldap), the server name (idap_server) and the port number (3268) used to connect to the LDAP server.
質問 # 56
......
あなたの合格を助けるCisco認証と最新のPassTest 500-445試験問題集解答：https://drive.google.com/open?id=1jj-E3NKnRDfFqsYQyMSpjvqL1fAAzYUc
最新500-445問題集試験解答はここにある：https://www.passtest.jp/Cisco/500-445-shiken.html