試験高合格率保証2023年05月16日 500-445試験問題と正確な回答！ [Q33-Q58]

試験高合格率保証2023年05月16日 500-445試験問題と正確な回答！

テストエンジン練習問題500-445有効最新の問題集

シスコ500-445試験は、コンタクトセンターエンタープライズチャットおよびメールソリューションに関連する幅広いトピックをカバーしています。これらのトピックには、チャットおよびメールソリューションの設計と展開、チャットおよびメールキューの構成、チャットおよびメールソリューションを他のコンタクトセンターアプリケーションに統合すること、およびチャットおよびメールソリューションのトラブルシューティングが含まれます。

 

質問 # 33
Which items must be configured before agents can reply to emails from customers?

• A. Email aliases, Inbound workflows, Users, Queues
• B. Inbound workflows, Outbound workflows, Users, Email aliases
• C. Inbound workflows, Outbound workflows, Email aliases, Users, Queues
• D. Inbound workflows, Outbound workflows, Queues, DN

正解：C

質問 # 34
How do chat entry points behave?

• A. Each help link on a website can point to multiple entry points.
• B. Each help link on a website can point to the same entry point.
• C. Each help link on a website must point to a separate entry point.
• D. Multiple help links on a website can point to the same entry point.

正解：B

解説：
A chat entry point is a page or link that customers can use to access the chat service. Help links on websites can be configured to point to the same entry point, so customers will see the same interface regardless of which link they use to access the service. This makes it easier for customers to find the help they need, as all the help links will point them to the same entry point.

質問 # 35
How do chat entry points behave?

• A. Each help link on a website can point to multiple entry points.
• B. Each help link on a website can point to the same entry point.
• C. Each help link on a website must point to a separate entry point.
• D. Multiple help links on a website can point to the same entry point.

正解：B

質問 # 36
Which TCP must be opened in the firewall between Services server and Messaging server?

• A. 0
• B. 1
• C. 2
• D. 3

正解：B

解説：
The TCP port 587 must be opened in the firewall between Services server and Messaging server in order for the two systems to communicate. Port 587 is the standard SMTP (Simple Mail Transfer Protocol) port used for outbound email communication.

質問 # 37
How long before incoming activities coming to aliases, for which there are no workflows configured, are moved to the exception queue?

• A. 24 hours
• B. 120 minutes
• C. 240 minutes
• D. 60 minutes

正解：D

質問 # 38
Which two media classes require configuration to be used in Enterprise Chat and Email? (Choose two.)

• A. ECE_Default_Queue
• B. ECE_Chat
• C. ECE_Email
• D. ECE_Inbound
• E. ECE_activity

正解：A、B

質問 # 39
What is the maximum value for the 'MaxMessageSize' property to allow the total number of characters for each chat message?

• A. 0
• B. 1
• C. 2
• D. 3

正解：C

解説：
The maximum value for the 'MaxMessageSize' property to allow the total number of characters for each chat message is 2000. This is the maximum number of characters that can be sent in a single chat message. Messages with more than 2000 characters will be truncated.

質問 # 40
Which four tools should be taken into consideration for Troubleshooting ECE issues? (Choose four.)

• A. Service Activity Monitor
• B. Router Email and Chat Viewer
• C. Service Instance Monitor
• D. ECE LiteAgent
• E. Activity Audit
• F. Cisco Email and Chat Analyzer
• G. ECE Agent toolkit Monitor
• H. Service Process Monitor

正解：A、C、F、H

解説：
Cisco Email and Chat Analyzer, Service Process Monitor, Service Instance Monitor, and Service Activity Monitor. The Cisco Email and Chat Analyzer is a tool used to monitor and analyze email and chat traffic. The Service Process Monitor is used to track various service processes and view the logs associated with them. The Service Instance Monitor is used to view the details for each service instance, such as the status, activity, and response time. The Service Activity Monitor is used to track the activity of the services, such as the number of inbound and outbound requests.

質問 # 41
Which two integration tasks are needed to get CUIC to communicate with ECE? (Choose two.)

• A. Mixed mode authentication must be enabled on the CUIC publisher.
• B. Mixed mode authentication must be enabled on the ECE Reporting server.
• C. Create a SQL User with db_user rights to the eGReportsDB on the ECE Reporting server.
• D. Create a SQL User with db_user rights to the eGsideDB on the ECE Reporting server.
• E. Create a SQL User with db_datareader rights to the eGReportsDB on the ECE Reporting server.
• F. Single-mode authentication must be enabled on the ECE Reporting server.

正解：C、F

質問 # 42
What are three reasons aliases cannot be deleted? (Choose three.)

• A. It ts used in an inbound workflow.
• B. it is associated with the mail server.
• C. it is associated with a queue.
• D. lt is associated with the users.
• E. It is configured as the default alias.
• F. It is associated with a retriever instance.

正解：A、C、D

解説：
Aliases cannot be deleted because they are used in an inbound workflow, associated with the users, or associated with a queue. They may also be configured as the default alias or associated with a retriever instance or mail server, but these are not reasons why they cannot be deleted.
Reference:
3. If an alias is used in an inbound workflow, it cannot be deleted until it is removed from the workflow. C. If an alias is associated with a user, it cannot be deleted until it is unassigned from the user. E. If an alias is associated with a queue, it cannot be deleted until it is removed from the queue.
You can refer to the following URLs for more details: https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/enterprise-chat-and-email/11_5_1/administrator/guide/Cisco_Enterprise_Chat_and_Email_Administrator_Guide_11_5_1/b_Enterprise_Chat_and_Email_Administrator_Guide_11_5_1_chapter_0103.html

質問 # 43
Which User objects in Enterprise Chat and Email are mapped in UCCE?

• A. Agent, Supervisor, Administrator
• B. Supervisor, Administrator
• C. Agent, Supervisor
• D. Agent

正解：A

解説：
In Enterprise Chat and Email (ECE), the Agent, Supervisor, and Administrator user objects are mapped in Cisco Unified Contact Center Enterprise (UCCE). This allows UCCE to access the data and information associated with ECE users and use it for reporting and analytics.

質問 # 44
Which three configuration requirements are necessary to implement Agent Single Sign-on in the ECE/CCE environment? (Choose three.)

• A. $S0 for CCE needs to be configured before agent SSO for ECE will work.
• B. ECE should be integrated with PCCE and the SPOG.
• C. The SSL certificate must be imported to ECE application servers for Unified CCE installations or the ECE server for Packaged CCE installations.
• D. SS0 is enabled by default; no configuration is necessary.
• E. CCE scripting for chat and email needs to be configured before configuring ECE SSO.
• F. SS0 for CCE is enabled by default, so no configuration is needed in CCE before agent SSO for ECE works.

正解：A、B、C

解説：
In order to implement Agent Single Sign-on in the ECE/CCE environment, the SSL certificate must be imported to ECE application servers for Unified CCE installations or the ECE server for Packaged CCE installations. Additionally, ECE should be integrated with PCCE and the SPOG, and SS0 for CCE needs to be configured before agent SSO for ECE will work.

質問 # 45
What are three steps in a chat process flow? (Choose three.)

• A. The application server displays the chat to the agent with a notification.
• B. The application server checks Chat EP configuration.
• C. The agent selects chat in the gadget.
• D. The customer initiates a chat and hits Chat Entry Point (EP).
• E. EAAS Instances sends NEW_TASK message to MR PIM.
• F. EAAS notifies EAMS of DO_THIS_WITH_TASK.

正解：A、C、D

解説：
These are three steps in a chat process flow. A: The agent selects chat in the gadget to initiate a chat session. C: Once the chat session is established, the application server will display the chat to the agent and send a notification to the agent that a new chat has arrived. D: The customer initiates the chat by clicking on the chat button or link and hitting the Chat Entry Point (EP) on the website.

質問 # 46
Which activities can agents pick and pull?

• A. Agents can pick chat from other agents that belong to the different skill groups.
• B. Agents can pick emails from other agents that belong to the different skill groups.
• C. Agents can pick emails from other agents that belong to the same set of skill groups.
• D. Agents can pick chats from other agents that belong to the same set of skill groups.

正解：B

質問 # 47
What is the limit of concurrent agents per application server?

• A. 0
• B. 1
• C. 2
• D. 3

正解：C

解説：
The limit of concurrent agents per application server is 600 the limit of concurrent agents per application server according to Cisco Unified Contact Center Enterprise (UCCE) version 11.5 and for the hardware specification that meet the requirement. This recommended limit is based on the assumption that all agents are using IP phones or soft clients and that the agents are using average resources. However, It's important to keep in mind that this is just a recommended limit and it may vary depending on the specific version of UCCE and the hardware specifications of the application server.

質問 # 48
Which two integration tasks are needed to get CUIC to communicate with ECE? (Choose two.)

• A. Mixed mode authentication must be enabled on the ECE Reporting server.
• B. Single-mode authentication must be enabled on the ECE Reporting server.
• C. Create a SQL User with db_user rights to the eGReportsDB on the ECE Reporting server.
• D. Create a SQL User with db_user rights to the eGsideDB on the ECE Reporting server.
• E. Mixed mode authentication must be enabled on the CUIC publisher.
• F. Create a SQL User with db_datareader rights to the eGReportsDB on the ECE Reporting server.

正解：C、E

解説：
1. Create a SQL User with db_user rights to the eGReportsDB on the ECE Reporting server: CUIC needs to access the ECE Reporting server's eGReportsDB to retrieve data and perform reporting. A SQL user with db_user rights to the eGReportsDB is needed to allow CUIC to access and read the data.
2. Mixed mode authentication must be enabled on the CUIC publisher: CUIC and ECE use different authentication methods, in order for CUIC to communicate with ECE, mixed mode authentication must be enabled on the CUIC publisher. This allows CUIC to use both Windows and SQL Server authentication to connect to ECE.

質問 # 49
Which TCP must be opened in the firewall between Services server and Messaging server?

• A. 0
• B. 1
• C. 2
• D. 3

正解：B

質問 # 50
What is the default frequency value of ECE Monitors notification?

• A. 30 minutes
• B. 90 minutes
• C. 30 seconds
• D. 60 seconds
• E. 60 minutes
• F. 120 seconds

正解：C

質問 # 51
What are three steps in a chat process flow? (Choose three.)

• A. The application server displays the chat to the agent with a notification.
• B. The application server checks Chat EP configuration.
• C. The agent selects chat in the gadget.
• D. The customer initiates a chat and hits Chat Entry Point (EP).
• E. EAAS Instances sends NEW_TASK message to MR PIM.
• F. EAAS notifies EAMS of DO_THIS_WITH_TASK.

正解：A、C、D

解説：
These are three steps in a chat process flow. A: The agent selects chat in the gadget to initiate a chat session. C: Once the chat session is established, the application server will display the chat to the agent and send a notification to the agent that a new chat has arrived. D: The customer initiates the chat by clicking on the chat button or link and hitting the Chat Entry Point (EP) on the website.

質問 # 52
What connects to the Media routing peripheral gateway of ICM to the ECE server?

• A. message server
• B. services server
• C. web server
• D. application server

正解：D

解説：
In Cisco Enterprise Chat and Email (ECE) architecture, the media routing peripheral gateway (MRPG) of the Integrated Contact Manager (ICM) communicates with the ECE application server to route chat and email interactions to the appropriate agent. The MRPG acts as an intermediary between the ICM and the ECE server, directing interactions to the correct agent based on the configured routing rules.

質問 # 53
Which two types of data does a file server store? (Choose two.)

• A. application files
• B. application log files
• C. system files
• D. error log files
• E. report templates

正解：A、C

解説：
Reference:
A file server is a computer or device that stores and manages files, allowing multiple users and devices to access the files over a network.
1. Application files: file servers typically store application files, which are files that are used by software programs. These files can include executable files, DLLs, configuration files, and other types of files that are needed to run the software.
2. System files: file servers also store system files, which are files that are used by the operating system. These files include system libraries, drivers, and other types of files that are required for the operating system to function properly.
Microsoft: What is a File Server?
Oracle: File Server
Cisco: File Server
File servers can also store other types of files such as user documents, media files, and other types of files, but the above mentioned files are some of the examples that are commonly stored in file servers.

質問 # 54
What is the formula for a standardized agent count for email?

• A. Standardized agent count for email = Actual agent count * Average number of messages handled per hour by each agent / 4
• B. Standardized agent count for email = Actual agent count * Average number of messages handled per hour by each agent / 10
• C. Standardized agent count for email = Actual agent count * Average number of messages handled per hour by each agent / 6
• D. Standardized agent count for email = Actual agent count * Average number of messages handled per hour by each agent / 20

正解：D

質問 # 55
What must be registered to receive chat messages while registering the application for chat API integration?

• A. Integrator
• B. Webhooks callback URL
• C. Bearer token
• D. Conversation ID

正解：B

質問 # 56
What is the minimum required network bandwidth for an agent connecting to the ECE servers at login?

• A. 384 kilobits/second or higher
• B. 424 kilobits/second or higher
• C. 184 kilobits/second or higher
• D. 284 kilobits/second or higher

正解：A

解説：
The minimum required network bandwidth for an agent connecting to the ECE servers at login is 384 kilobits/second or higher. The other options are not correct.

質問 # 57
Which LDAP URL allows configuration in the properties pane under SSO configuration?

• A. Ldap://idap_server:443
• B. Ldap://idap_server:3268
• C. Ldap://idap_server:3269
• D. Ldap://idap_server:80

正解：D

質問 # 58
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Cisco 500-445試験に受験資格を得るには、候補者はコンタクトセンターの運用および技術、音声およびデータネットワーク、IP電話、および顧客サービスについて良好な理解を持っている必要があります。また、Cisco Unified Contact Center Enterprise（UCCE）およびCisco Unified Communications Manager（CUCM）やCisco IOSルーターなどの関連技術に関する経験が必要です。チャットやメールソリューションの以前の経験も有益です。

 

試験解答500-445最新版とテストエンジン：https://www.passtest.jp/Cisco/500-445-shiken.html

合格させる500-445試験最新の500-445試験問題集PDF：https://drive.google.com/open?id=1giuktTrRKYincyZsaiG_hDpejX9vCB95