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無料で使えるOrder-Management-Administrator試験ブレーン問題集認定ガイドの問題と解答
質問 # 42
A customer orders 10 products. The products must be shipped to three different locations. Two of the orders are fulfilled at the same location. How many Fulfillment Orders would be created for this order?
- A. One Fulfillment Order per Fulfillment Location,totaling2
- B. One Fulfillment Order pet destination,totaling3
- C. One Fulfillment Order
- D. One Fulfilment Order per item in the order,totaling10
正解:B
解説:
Explanation
The number of Fulfillment Orders that would be created for this order is one per destination, totaling 3. A Fulfillment Order is a record that represents a group of products in an order that are fulfilled together from the same location. A Fulfillment Order has a lookup relationship to the Order Summary object, and it contains information such as the fulfillment location, delivery method, status, etc. The number of Fulfillment Orders created depends on three factors: Fulfillment Location, Delivery Method and Recipient Address. These factors determine how the Order Items are grouped and allocated to Fulfillment Orders based on routing rules and inventory availability. In this case, since the products must be shipped to three different locations, three Fulfillment Orders are created for each destination. Verified References:https://help.salesforce.com/s/articleView?id=sf.order_management_fulfillment_order.htm&type=5
質問 # 43
A company has an external system that stores client accounting data but they want to be able to search for this data within Salesforce. What three steps should the administrator take to implement this functionality?
- A. Create an Indirect Lookup field to connect to the Account
- B. Create an automated data capture (or the external system
- C. Create an External Object for each fable of accounting data in the external system
- D. Create an automated import of the external data using the Job Scheduler
- E. Create an External Data Source pointing to the external system's database
正解:A、C、E
解説:
Three steps that the administrator should take to implement this functionality are:
Create an External Data Source pointing to the external system's database. An External Data Source is a type of metadata that defines the connection and authentication information for an external system that stores data outside of Salesforce. The administrator can create an External Data Source using the Lightning Connect OData 2.0 or 4.0 adapters, which support read-only access to data in relational databases.
Create an External Object for each table of accounting data in the external system. An External Object is a type of custom object that maps to a table in an external system. The administrator can create an External Object for each table of accounting data that they want to access from Salesforce, and define its fields and relationships accordingly.
Create an Indirect Lookup field to connect to the Account. An Indirect Lookup field is a type of custom field that links a child External Object record to a parent standard or custom object record. The administrator can create an Indirect Lookup field on the External Object that references the Account object, and specify the external column name and value that match the Account ID.
Verified Reference: https://help.salesforce.com/s/articleView?id=sf.external_object_overview.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.external_object_relationships.htm&type=5
質問 # 44
An administrator needs to send an Outbound Message to an external accounting system whenever a Fulfillment Order is created. What is the best practice to create this functionality?
- A. Create a Flow
- B. Create a Workflow Rule
- C. Create an Apex Trigger
- D. Create a Process Builder
正解:D
解説:
Explanation
The best practice to create this functionality is to use a Process Builder. A Process Builder is a declarative tool that allows administrators to automate business processes based on certain criteria and actions. The administrator can create a Process Builder that triggers when a Fulfillment Order is created, and then executes an Outbound Message action that sends the information to the external accounting system. Verified References:
https://help.salesforce.com/s/articleView?id=sf.process_overview.htm&type=5https://help.salesforce.com/s/artic
質問 # 45
Universal Containers (UC) has a flow which performs some custom logic in order to determine a least-cost shipping location. Some of the variables should be reset at the beginning of each loop iteration. Which design element in Flow allows the Admin to do this?
- A. Reassignment
- B. Preset
- C. Assignment
- D. Reset
正解:C
解説:
Explanation
The design element in Flow that allows the admin to reset some variables at the beginning of each loop iteration is Assignment. An Assignment element lets the admin assign new values to one or more variables or sObject fields in a flow. The admin can use an Assignment element before a Loop element to initialize the variables that are used in the loop, and then use another Assignment element inside the loop to reset the variables for each iteration. Verified References:
https://help.salesforce.com/s/articleView?id=sf.flow_ref_elements_assignment.htm&type=5https://help.salesforc
質問 # 46
A customer wants to change the layout of the out of the box Order Summary Lightning Record Page to three columns instead of two. How can an administrator satisfy this requirement?
- A. Edit the Lightning Record Page and change the Template lo Three Regions
- B. Add another column component lo the existing Lightning Record Page
- C. Create a new Lightning Record Page and select the Three Regions template
- D. Change the page layout template to Three Regions in the layout editor
正解:A
解説:
Explanation
The best way for the administrator to satisfy this requirement is to edit the Lightning Record Page and change the Template to Three Regions. A Lightning Record Page is a type of page that displays details and related information about a specific record in Lightning Experience or Salesforce mobile app. A Lightning Record Page can be customized using the Lightning App Builder, which is a tool that allows administrators to drag and drop components onto a page layout. A Template is a predefined layout that determines how components are arranged on a page. A Three Regions template is a type of template that divides the page into three columns or regions. The administrator can edit the Lightning Record Page for the Order Summary object, and change the Template to Three Regions in the Lightning App Builder. Verified References:
https://help.salesforce.com/s/articleView?id=sf.lightning_app_builder_customize_lex_pages.htm&type=5https://
質問 # 47
An administrator is running into performance issues due to a high number of records being created in a flow.
How can the administrator modify the flow to improve scalability?
- A. Use the Bulk Create Records node in the Flow to improve performance
- B. Ask a developer to create a Flow apex action to offload the creation of records
- C. Offload the creation of records to a Subflow that will be called in the Reference Flow
- D. Ask a developer to offload all the Flow functionality to Apex code via Triggers and Apex classes
正解:A
解説:
Explanation
The best way for an administrator to modify the flow to improve scalability when running into performance issues due to a high number of records being created in a flow is to use the Bulk Create Records node in the Flow. This node allows the administrator to create multiple records of the same object type in one transaction, which reduces the number of database operations and improves the flow performance. Verified References:https://help.salesforce.com/s/articleView?id=sf.flow_ref_elements_data_bulk_create.htm&type=5
質問 # 48
What type of relationship exists between FulfillmentOrder and Location?
- A. Junction (Many to Many)
- B. One-to-One Lookup (Location) FulfilledFrom Location
- C. One-to-Many Lookup (Location) FulfilledFrom Location Id
- D. Many-to-One Lookup (Location) Fulfil led from Location Id
正解:D
解説:
Explanation
The type of relationship that exists between FulfillmentOrder and Location is Many-to-One Lookup (Location) FulfilledFrom Location Id. A Lookup field is a type of custom field that creates a relationship between two objects, but does not support rollup summary fields. A Many-to-One relationship means that many child records can be related to one parent record, but not vice versa. In this case, a FulfillmentOrder has a Lookup field named FulfilledFrom Location Id that references a Location record. A Location is a record that represents a physical location from which order product items are fulfilled, such as warehouses and retail stores. A Location can have many FulfillmentOrders associated with it, but a FulfillmentOrder can only have one Location. Verified References:
https://help.salesforce.com/s/articleView?id=sf.custom_field_types.htm&type=5https://help.salesforce.com/s/art
質問 # 49
Which data type is the Status field on an Order Summary object?
- A. Number
- B. Picklist
- C. Text
- D. String
正解:B
解説:
The Status field on an Order Summary object is a picklist data type. A picklist is a field that allows users to select one value from a predefined list of values. The Status field on an Order Summary object indicates the current state of the order, such as Draft, Activated, Completed, or Cancelled. The values for the Status field are defined in the Order Status picklist field on the Order object. Reference: Order Management Objects, [Picklist Fields]
質問 # 50
Which two practices ate needed for a custom attribute to map into Order Management assuming the attribute has been created on the necessary objects?
- A. The names must be an exact match
- B. The names must only contain letters and underscores
- C. The types must match within reason
- D. The types must be an exact match (i.e. String to String)
正解:A、C
解説:
Two practices that are needed for a custom attribute to map into Order Management assuming the attribute has been created on the necessary objects are:
The types must match within reason. The data type of the custom attribute in Order Management must match or be compatible with the data type of the corresponding attribute in the external system, such as B2C Commerce or B2B Commerce. For example, if the attribute is a string in B2C Commerce, it must also be a string in Order Management.
The names must be an exact match. The name of the custom attribute in Order Management must be exactly the same as the name of the corresponding attribute in the external system, including capitalization and punctuation. For example, if the attribute is named "kitItem" in B2C Commerce, it must also be named "kitItem" in Order Management.
Verified Reference: https://documentation.b2c.commercecloud.salesforce.com/DOC2/topic/com.demandware.dochelp/OrderManagement/Administration/AdminAttrMgrCustomAttributes.html
質問 # 51
Once the administrator has activated the integration between B2C Commerce and Order Management, orders being placed by customers will be sent to Order Management if the order status is set to which two values?
- A. Drafted
- B. Active
- C. New
- D. Open
- E. Created
正解:B、C
解説:
Explanation
Once the administrator has activated the integration between B2C Commerce and Order Management, orders being placed by customers will be sent to Order Management if the order status is set to Active or New. These are the two order statuses that indicate that an order has been created or confirmed by a customer, and that it needs to be processed by OrderManagement. Verified References:https://help.salesforce.com/s/articleView?id=sf.order_management_order_api.htm&type=5
質問 # 52
Universal Containers (UC) is evaluating Salesforce Order Management for managing its overarching process because their current system is written mostly in Apex code and has proved difficult to modify, deploy and debug. What are three advantages of using Flow Builder vs writing Apex code to manage the main flow of Order data?
- A. The admin can easily debug specific business cases visually.
- B. Because it is visual it is also self-documenting as changes are made
- C. It allows for non-coding members of staff to contribute suggestions for optimizations and better overall customer experience
- D. The admin can attach a debugger to live customer sessions
- E. It will notify the admin before a third party integration's data interface has changed
正解:A、B、D
解説:
Explanation
Three advantages of using Flow Builder vs writing Apex code to manage the main flow of Order data are:
The admin can attach a debugger to live customer sessions. This allows the admin to monitor and troubleshoot the flow execution in real time, without affecting the customer experience or data integrity.
The admin can easily debug specific business cases visually. This allows the admin to test the flow with different input values and see how the flow behaves in a graphical interface, without writing any code.
Because it is visual it is also self-documenting as changes are made. This allows the admin to easily understand and maintain the flow logic, as well as track the changes and versions of the flow.
Verified References: https://help.salesforce.com/s/articleView?id=sf.flow_builder_debug.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.flow_builder.htm&type=5
質問 # 53
What are two reasons for using Flows instead of Apex code?
- A. Flows can be modified and created without a developer
- B. Flows have better performance options for large batches of records
- C. Flows can be triggered by undelete events
- D. Flows provide a visual debug process
正解:A、D
解説:
Two reasons for using Flows instead of Apex code are:
Flows can be modified and created without a developer. Flows are declarative tools that allow administrators to build complex business logic using clicks instead of code. Flows do not require any programming skills or knowledge, and they can be easily modified and maintained by administrators.
Flows provide a visual debug process. Flows have a built-in debugger that allows administrators to test and troubleshoot their flows in a graphical interface. The debugger shows the flow execution path, the values of variables and sObject fields, and any errors or warnings that occur in the flow.
Verified Reference: https://help.salesforce.com/s/articleView?id=sf.flow_builder.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.flow_builder_debug.htm&type=5
質問 # 54
A company has multiple fulfillment centers that they want to utilize when orders are fulfilled. The administrator is tasked with minimizing the distance from fulfillment center to delivery location. How can this be accomplished?
- A. Create a Workflow Rule on the Fulfillment Order object that utilizes the Order Management workflow field update actions
- B. Modify the Fulfillment Location Search process to search by closes! distance instead of least number of splits
- C. Add the "Order Routing Rank By Closest Distance" action to the fulfillment flow
- D. Ask a developer to create an Apex Action that can determine the closest fulfillment location
正解:C
解説:
The best way for the administrator to accomplish this task is to add the "Order Routing Rank By Closest Distance" action to the fulfillment flow. This action is a flow core action that ranks the fulfillment locations by their distance from the delivery location, and returns a list of ranked locations. The administrator can use this action to find the optimal fulfillment location for each order based on proximity. Verified Reference: https://help.salesforce.com/s/articleView?id=sf.flow_ref_elements_om_actions_order_routing_rank_by_closest_distance.htm&type=5
質問 # 55
Which two APIs can an admin suggest so that customers can initiate order cancellations and returns from the B2C Commerce storefront and have their action carry out the cancel and return operations in Order Management?
- A. Bulk APIs
- B. Streaming APIs
- C. REST APIs
- D. Connect APIs
正解:C、D
解説:
Two APIs that an admin can suggest so that customers can initiate order cancellations and returns from the B2C Commerce storefront and have their action carry out the cancel and return operations in Order Management are:
Connect APIs. These are RESTful APIs that expose resources in Order Management, such as orders, payments, shipments, etc. They allow customers to perform CRUD (create, read, update, delete) operations on these resources from external systems, such as B2C Commerce.
REST APIs. These are HTTP-based APIs that enable developers to access data in Order Management using standard HTTP methods, such as GET, POST, PUT, PATCH, and DELETE. They allow customers to interact with Order Management resources using JSON or XML formats.
Verified Reference: https://help.salesforce.com/s/articleView?id=sf.order_management_connect_api.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.order_management_rest_api.htm&type=5
質問 # 56
Which practice should an admin consider when working with the Ensure Funds Async action?
- A. The invoice object should be logged and cloned to a custom object before calling the action
- B. The invoice ID should be assigned somewhere in the flow before calling the action
- C. The Invoice ID should be logged before passing it to the Ensure Funds Async action
- D. The invoice object should be cloned to a custom object before calling the action
正解:B
解説:
The Ensure Funds Async action requires the invoice ID as an input parameter. The action checks if there are enough funds available for the invoice and updates the invoice status accordingly. The invoice ID should be assigned somewhere in the flow before calling the action, otherwise the action will fail. Reference: Salesforce Payments and Order Management
質問 # 57
Which three statements are true about change sets?
- A. Sending a change set between two orgs requires a deployment connection
- B. Change sets can contain only modifications made through the Setup menu
- C. Change sets can only be sent between orgs that are affiliated with a production org
- D. Changes can be deployed to any instance of Salesforce as long as the destination has approved it
- E. A change request should be created when the admin wants to send customizations from the current org to another org
正解:A、B、C
解説:
Explanation
Three statements that are true about change sets are:
Sending a change set between two orgs requires a deployment connection. A deployment connection is a link between two orgs that allows one org to send change sets to another org.
Change sets can only be sent between orgs that are affiliated with a production org. A production org is an org that is used for live operations and data, and it can have one or more sandbox orgs that are used for development and testing. Change sets can only be sent from a sandbox org to its associated production org, or from one sandbox org to another sandbox org that shares the same production org.
Change sets can contain only modifications made through the Setup menu. A change set is a collection of metadata components that can be deployed from one org to another. Metadata components are customizations that are made through the Setup menu, such as custom objects, fields, workflows, etc.
Verified References: https://help.salesforce.com/s/articleView?id=sf.changesets_about.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.changesets_components.htm&type=5
質問 # 58
An administrator is looking for payment information about a returned item on an Order Summary. Which object should the administrator look at?
- A. Invoice
- B. Return Order Summary
- C. Credit Memo
- D. Return
正解:C
解説:
The object that the administrator should look at to find payment information about a returned item on an Order Summary is Credit Memo. A Credit Memo is a record that represents a refund or credit issued to a customer for a returned item. A Credit Memo has a lookup relationship to both Order Summary and Return Order objects, and it contains information such as the credit amount, status, payment method, etc. Verified Reference: https://help.salesforce.com/s/articleView?id=sf.order_management_credit_memo.htm&type=5
質問 # 59
A company's Salesforce org has high-scale orders enabled. During a flash sale, a customer service representative needs to service an order but it shows as a Pending Order Summary in Salesforce.
What should the customer service representative do?
- A. Import the Order from the associated Account page
- B. The customer service representative has to wait until the Order Summary is created
- C. Use the Create Order Summary action on the Order records actions menu
- D. Manually create the Order Summary record
正解:B
解説:
The best thing for the customer service representative to do in this situation is to wait until the Order Summary is created. An Order Summary is a record that represents the financial summary of an order that is received from an external system, such as B2C Commerce or B2B Commerce. An Order Summary is created after an order is ingested into Order Management, and it triggers various flows and processes for order fulfillment and payment processing. A Pending Order Summary is a temporary record that indicates that an order has been received but not yet processed by Order Management. A customer service representative cannot service an order until it has an Order Summary record. Verified Reference: https://help.salesforce.com/s/articleView?id=sf.order_management_order_summary.htm&type=5
質問 # 60
What type of relationship exists between FulfillmentOrder and Location?
- A. Junction (Many to Many)
- B. One-to-One Lookup (Location) FulfilledFrom Location
- C. One-to-Many Lookup (Location) FulfilledFrom Location Id
- D. Many-to-One Lookup (Location) Fulfil led from Location Id
正解:D
解説:
The type of relationship that exists between FulfillmentOrder and Location is Many-to-One Lookup (Location) FulfilledFrom Location Id. A Lookup field is a type of custom field that creates a relationship between two objects, but does not support rollup summary fields. A Many-to-One relationship means that many child records can be related to one parent record, but not vice versa. In this case, a FulfillmentOrder has a Lookup field named FulfilledFrom Location Id that references a Location record. A Location is a record that represents a physical location from which order product items are fulfilled, such as warehouses and retail stores. A Location can have many FulfillmentOrders associated with it, but a FulfillmentOrder can only have one Location. Verified Reference: https://help.salesforce.com/s/articleView?id=sf.custom_field_types.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.order_management_location.htm&type=5
質問 # 61
What are two items that an administrator should consider when building out a flow for one location vs multiple locations?
- A. Having multiple locations mandates writing custom Apex code
- B. Multiple locations can lead to limit exceptions
- C. A default warehouse location should be set first in flows handling multiple locations
- D. Multiple locations will introduce nested loops which can make the canvas substantially larger
正解:B、D
解説:
When building a flow for multiple locations, an administrator should consider the following challenges:
Multiple locations will introduce nested loops which can make the canvas substantially larger. For example, a flow that handles multiple fulfillment orders per order and multiple fulfillment order lines per fulfillment order will need to loop through both levels of records. This can make the flow more complex and harder to maintain.
Multiple locations can lead to limit exceptions. For example, a flow that queries or updates a large number of records across multiple locations may hit the SOQL query limit or the DML statement limit. To avoid this, an administrator should use bulkified actions and optimize the flow performance. Reference: Order Fulfillment Flows, [Flow Performance Best Practices]
質問 # 62
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