Salesforce Order-Management-Administratorリアルに2023年最新のブレーン問題集で模擬試験問題集
Order-Management-Administrator試験問題 リアルなOrder-Management-Administrator練習問題集
質問 # 23
Where should a service agent go first to view process exceptions related to a specific Order?
- A. Order Summary Record - Related Tab
- B. Order Record - Details Tab
- C. Change order Record -Related Tab
- D. Order Record - Process Exception Details Tab
正解：D
解説：
Explanation
The best place for a service agent to go first to view process exceptions related to a specific Order is the Order Record - Process Exception Details Tab. This tab shows a list of process exceptions that occurred during the order lifecycle, such as errors in payment authorization, inventory allocation, fulfillment location assignment, etc. The service agent can use this tab to identify and resolve the issues that affect the order processing.
Verified
References:https://help.salesforce.com/s/articleView?id=sf.om_process_exception_details.htm&type=5
質問 # 24
An admin is working with Order Management licensed as standalone (B2C Commerce is not in the scenario). The admin submits a JSON payload using Workbench and Workbench indicates the operation was successful The second time the same payload is submitted the operation fails. What are two likely causes?
- A. Stock Keeping Unit values must be updated
- B. The payment data must be updated
- C. The Order Reference Number must be updated
- D. The stock levels in the org are depleted from the first order
正解：B、C
解説：
Two likely causes that could make the second submission of the same JSON payload fail are:
The payment data must be updated. The payment data in the JSON payload contains information such as the payment method, amount, and authorization code. If the same payment data is used for the second order, it may cause a duplicate payment error or an invalid authorization error.
The Order Reference Number must be updated. The Order Reference Number is a unique identifier for each order that is generated by the external system and sent in the JSON payload. If the same Order Reference Number is used for the second order, it may cause a duplicate order error or an invalid order error.
Verified Reference: https://help.salesforce.com/s/articleView?id=sf.order_management_order_api.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.order_management_payment_api.htm&type=5
質問 # 25
A user wants to review credit card payment data for a specific Order. Which object should the employee navigate to?
- A. Order
- B. Payment
- C. Payment Method
- D. Order Payment Summary
正解：D
解説：
The object that the user should navigate to to review credit card payment data for a specific Order is Order Payment Summary. An Order Payment Summary is a record that represents a payment made for an order or part of an order. An Order Payment Summary has a lookup relationship to both Order Summary and Invoice objects, and it contains information such as the payment amount, method, status, etc. Verified Reference: https://help.salesforce.com/s/articleView?id=sf.order_management_order_payment_summary.htm&type=5
質問 # 26
Which two objects are found within Order Management?
- A. Fulfillment Order
- B. Payment Summary
- C. Receipt
- D. Cart
- E. Packing Manifest
正解：A、B
解説：
Explanation
Two objects that are found within Order Management are:
Fulfillment Order. A Fulfillment Order is a record that represents a group of products in an order that are fulfilled together from the same location. A Fulfillment Order has a lookup relationship to the Order Summary object, and it contains information such as the fulfillment location, delivery method, status, etc.
Payment Summary. A Payment Summary is a record that represents a payment made for an order or part of an order. A Payment Summary has a lookup relationship to both Order Summary and Invoice objects, and it contains information such as the payment amount, method, status, etc.
Verified References:
https://help.salesforce.com/s/articleView?id=sf.order_management_fulfillment_order.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.order_management_payment_summary.htm&type=5
質問 # 27
An administrator is configuring delivery methods. What two types of records need to be created?
- A. Delivery Method
- B. Order Delivery Method
- C. Order Delivery Summary
- D. Product
- E. Product Summary
正解：A、B
解説：
The Order Delivery Method and Delivery Method objects are used to configure delivery methods for orders. A delivery method is a way of delivering an order to a customer, such as standard shipping, express shipping, or in-store pickup. A Delivery Method record defines the name, description, type, and cost of a delivery method. An Order Delivery Method record associates an order with a delivery method and stores additional information such as the delivery address, tracking number, and status. Reference: Order Management Objects, [Delivery Methods]
質問 # 28
A user is encountering an error when attempting to save an Account record. What can an administrator use to research the issue?
- A. A user trace flag and debug log on the affected user
- B. The Problems tab within the developer console
- C. The Chrome Dev Tools Console
- D. Lightning Logs within Setup
正解：A
解説：
Explanation
The best way for an administrator to research the issue when a user is encountering an error when attempting to save an Account record is to use a user trace flag and debug log on the affected user. A user trace flag enables debug logging for a specific user, and a debug log captures database operations, system processes, and errors that occur when executing a transaction or running unit tests. The administrator can use these tools to identify the root cause of the error and fix it accordingly. Verified References:
https://help.salesforce.com/s/articleView?id=sf.code_add_users_debug_log.htm&type=5https://help.salesforce.c
質問 # 29
A company's Salesforce org has high-scale orders enabled. During a flash sale, a customer service representative needs to service an order but it shows as a Pending Order Summary in Salesforce.
What should the customer service representative do?
- A. Import the Order from the associated Account page
- B. Manually create the Order Summary record
- C. The customer service representative has to wait until the Order Summary is created
- D. Use the Create Order Summary action on the Order records actions menu
正解：C
解説：
The best thing for the customer service representative to do in this situation is to wait until the Order Summary is created. An Order Summary is a record that represents the financial summary of an order that is received from an external system, such as B2C Commerce or B2B Commerce. An Order Summary is created after an order is ingested into Order Management, and it triggers various flows and processes for order fulfillment and payment processing. A Pending Order Summary is a temporary record that indicates that an order has been received but not yet processed by Order Management. A customer service representative cannot service an order until it has an Order Summary record. Verified Reference: https://help.salesforce.com/s/articleView?id=sf.order_management_order_summary.htm&type=5
質問 # 30
Where should a service agent go first to view process exceptions related to a specific Order?
- A. Order Summary Record - Related Tab
- B. Order Record - Details Tab
- C. Change order Record - Related Tab
- D. Order Record - Process Exception Details Tab
正解：D
解説：
The best place for a service agent to go first to view process exceptions related to a specific Order is the Order Record - Process Exception Details Tab. This tab shows a list of process exceptions that occurred during the order lifecycle, such as errors in payment authorization, inventory allocation, fulfillment location assignment, etc. The service agent can use this tab to identify and resolve the issues that affect the order processing. Verified Reference: https://help.salesforce.com/s/articleView?id=sf.om_process_exception_details.htm&type=5
質問 # 31
A customer wants to change the layout of the out of the box Order Summary Lightning Record Page to three columns instead of two. How can an administrator satisfy this requirement?
- A. Edit the Lightning Record Page and change the Template lo Three Regions
- B. Add another column component lo the existing Lightning Record Page
- C. Create a new Lightning Record Page and select the Three Regions template
- D. Change the page layout template to Three Regions in the layout editor
正解：A
解説：
The best way for the administrator to satisfy this requirement is to edit the Lightning Record Page and change the Template to Three Regions. A Lightning Record Page is a type of page that displays details and related information about a specific record in Lightning Experience or Salesforce mobile app. A Lightning Record Page can be customized using the Lightning App Builder, which is a tool that allows administrators to drag and drop components onto a page layout. A Template is a predefined layout that determines how components are arranged on a page. A Three Regions template is a type of template that divides the page into three columns or regions. The administrator can edit the Lightning Record Page for the Order Summary object, and change the Template to Three Regions in the Lightning App Builder. Verified Reference: https://help.salesforce.com/s/articleView?id=sf.lightning_app_builder_customize_lex_pages.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.lightning_app_builder_templates.htm&type=5
質問 # 32
Which two practices ate needed for a custom attribute to map into Order Management assuming the attribute has been created on the necessary objects?
- A. The names must be an exact match
- B. The types must be an exact match (i.e. String to String)
- C. The types must match within reason
- D. The names must only contain letters and underscores
正解：A、C
解説：
Two practices that are needed for a custom attribute to map into Order Management assuming the attribute has been created on the necessary objects are:
The types must match within reason. The data type of the custom attribute in Order Management must match or be compatible with the data type of the corresponding attribute in the external system, such as B2C Commerce or B2B Commerce. For example, if the attribute is a string in B2C Commerce, it must also be a string in Order Management.
The names must be an exact match. The name of the custom attribute in Order Management must be exactly the same as the name of the corresponding attribute in the external system, including capitalization and punctuation. For example, if the attribute is named "kitItem" in B2C Commerce, it must also be named "kitItem" in Order Management.
Verified Reference: https://documentation.b2c.commercecloud.salesforce.com/DOC2/topic/com.demandware.dochelp/OrderManagement/Administration/AdminAttrMgrCustomAttributes.html
質問 # 33
What does a summary object represent?
- A. A dynamic view of underlying data
- B. An individual change lo financial data
- C. A discount to underlying data
- D. A change lo an underlying record.
正解：A
解説：
A summary object represents a dynamic view of underlying data. A summary object is a type of object that aggregates data from related records and displays it in a single record. For example, an Order Summary object represents the financial summary of an order that is received from an external system, such as B2C Commerce or B2B Commerce. An Order Summary object aggregates data from related Order Item Summary records and displays it in fields such as total amount, tax amount, discount amount, etc. Verified Reference: https://help.salesforce.com/s/articleView?id=sf.order_management_order_summary.htm&type=5
質問 # 34
Once the administrator has activated the integration between B2C Commerce and Order Management, orders being placed by customers will be sent to Order Management if the order status is set to which two values?
- A. New
- B. Created
- C. Open
- D. Active
- E. Drafted
正解：A、D
解説：
Once the administrator has activated the integration between B2C Commerce and Order Management, orders being placed by customers will be sent to Order Management if the order status is set to Active or New. These are the two order statuses that indicate that an order has been created or confirmed by a customer, and that it needs to be processed by Order Management. Verified Reference: https://help.salesforce.com/s/articleView?id=sf.order_management_order_api.htm&type=5
質問 # 35
For what use case would an administrator enable Person Accounts during Order Management setup?
- A. Connecting to an external ERP system
- B. Connecting Order Management to B2B Commerce
- C. Connecting Order Management to B2C Commerce
- D. Person Accounts are always enabled for Order Management
正解：C
解説：
An administrator would enable Person Accounts during Order Management setup for the use case of connecting Order Management to B2C Commerce. B2C Commerce is a cloud-based platform that enables businesses to create and manage online storefronts for consumers. B2C Commerce uses Person Accounts to represent individual shoppers who place orders on the storefronts. Person Accounts are a type of account that combines account and contact information into a single record. To connect Order Management to B2C Commerce, an administrator needs to enable Person Accounts in Order Management and install the B2C Commerce Integration package from AppExchange. Reference: B2C Commerce Integration, [Person Accounts]
質問 # 36
An admin wants to deploy certain pages in Order Management to approved mobile devices. Which two steps are the recommended approach for this?
- A. Build a custom application on Heroku calling the APIs
- B. Use the mobile publisher to create an app
- C. Install the Salesforce mobile app from Apple Store or Google Play
- D. Save the pages with the options of both Desktop and Phone applied
正解：C、D
解説：
The recommended approach for deploying certain pages in Order Management to approved mobile devices is to install the Salesforce mobile app from Apple Store or Google Play and save the pages with the options of both Desktop and Phone applied. The Salesforce mobile app is designed for easy data access on the go. You can view Order Management record pages on the mobile app, but you can't access its console features, like screen flows. To make a page available on the mobile app, you need to save it with the options of both Desktop and Phone applied in the Lightning App Builder. Reference: Salesforce Order Management, Mobile App Theme FAQ
質問 # 37
When can an Invoice be created?
- A. At any point before the Fulfillment Order is created, by customizing flow "Create Invoice and Ensure Funds"
- B. At any point after the Fulfillment Order is created, by customizing flow "Create Invoice'
- C. At any point after the Fulfillment Order is created, by customizing flow 'Create Invoice and Ensure Funds*
- D. At any point before the Fulfillment Order is created, by customizing flow "Create invoice"
正解：B
解説：
Explanation
The correct time and way for creating an Invoice is at any point after the Fulfillment Order is created, by customizing flow "Create Invoice". This flow is a core action that creates an Invoicerecord from a Fulfillment Order record, and updates the status of both records accordingly. The administrator can customize this flow to suit their business needs, such as adding conditions, actions, or subflows. Verified References:https://help.salesforce.com/s/articleView?id=sf.flow_ref_elements_om_actions_create_invoice.htm&
質問 # 38
Universal Containers (UC) has a flow which performs some custom logic in order to determine a least-cost shipping location. Some of the variables should be reset at the beginning of each loop iteration. Which design element in Flow allows the Admin to do this?
- A. Reset
- B. Reassignment
- C. Assignment
- D. Preset
正解：C
解説：
Explanation
The design element in Flow that allows the admin to reset some variables at the beginning of each loop iteration is Assignment. An Assignment element lets the admin assign new values to one or more variables or sObject fields in a flow. The admin can use an Assignment element before a Loop element to initialize the variables that are used in the loop, and then use another Assignment element inside the loop to reset the variables for each iteration. Verified References:
https://help.salesforce.com/s/articleView?id=sf.flow_ref_elements_assignment.htm&type=5https://help.salesforc
質問 # 39
An administrator needs to ensure that the Orders coming from B2C Commerce honor some business rules which need to be the same in both B2C and Order Management. This validation must happen before the Order Summary object is created. What can the administrator suggest to the developer to implement this requirement?
- A. Use an AppExchange solution
- B. Write an Apex class with the validation rules and expose it as an Invocable Action
- C. Use a Salesforce Labs solution
- D. Handle this in the Commerce System originating the Orders.
正解：D
解説：
The administrator can suggest to the developer to handle this requirement in the Commerce System originating the Orders. This way, the validation rules can be applied before the orders are sent to Order Management via the B2C Commerce Integration. The B2C Commerce Integration imports order data into Order Management and creates Order Summary records based on the order data. The validation must happen before the Order Summary object is created, so it cannot be done in Order Management using Apex or other tools. Reference: B2C Commerce Integration, Order Management Lifecycle
質問 # 40
An administrator is attempting to deploy a Change Set from a development org to a test org but the test org is not available in the list of target organizations. What are two reasons that could cause this issue?
- A. The components in the Change set could not be found within the test org
- B. Change Sets can only be deployed from a sandbox org to a production org, not another sandbox org.
- C. Thedevelopment org has not been approved to upload Change Sets from within the test orgD.The development org and test org are not associated with the same production org.
正解：A、C
解説：
Explanation
Two possible reasons that could cause the test org to not appear in the list of target organizations are:
The components in the Change set could not be found within the test org. This means that the test org does not have the same metadata components or features as the development org, and therefore cannot receive the change set.
The development org has not been approved to upload Change Sets from within the test org. This means that there is no deployment connection between the two orgs, and the test org has not authorized the development org to send change sets to it.
Verified References: https://help.salesforce.com/s/articleView?id=sf.changesets_about.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.changesets_create_outbound.htm&type=5
質問 # 41
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