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質問 # 21
What does the number of Fulfillment Orders created depend upon?
- A. Fulfillment Location. Delivery Method and Number of Payments
- B. Fulfillment Location. Delivery Method and Recipient Address
- C. Fulfillment Location, Recipient Address and Quantity
- D. Fulfillment Location, Delivery Charges and Quantity
正解：B
解説：
Explanation
The number of Fulfillment Orders created depends on three factors: Fulfillment Location, Delivery Method and Recipient Address. These factors determine how the Order Items are grouped and allocated to Fulfillment Orders based on routing rules and inventory availability. For example, if an order has two items that can be fulfilled from different locations, or have different delivery methods or recipient addresses, then two Fulfillment Orders are created for that order. Verified References:https://help.salesforce.com/s/articleView?id=sf.om_order_fulfillment.htm&type=5
質問 # 22
An administrator needs to import Order Summary records containing historical data but does not want them to be actioned on by Order Management. Which feature supports this use case?
- A. Unmanaged Order Checkbox
- B. Custom checkbox
- C. Order Management Type Picklist
- D. Order Life Cycle Type Picklist
正解：A
解説：
The feature that supports this use case is the Unmanaged Order Checkbox. This is a standard field on the Order Summary object that indicates whether the order is managed by Order Management or not. If this field is checked, then the order is not actioned on by Order Management, and it does not trigger any flows or processes. The administrator can use this field to import Order Summary records containing historical data without affecting the order lifecycle. Verified Reference: https://help.salesforce.com/s/articleView?id=sf.order_management_order_summary.htm&type=5
質問 # 23
Which three statements are true about change sets?
- A. A change request should be created when the admin wants to send customizations from the current org to another org
- B. Change sets can contain only modifications made through the Setup menu
- C. Sending a change set between two orgs requires a deployment connection
- D. Changes can be deployed to any instance of Salesforce as long as the destination has approved it
- E. Change sets can only be sent between orgs that are affiliated with a production org
正解：B、C、E
解説：
Explanation
Three statements that are true about change sets are:
Sending a change set between two orgs requires a deployment connection. A deployment connection is a link between two orgs that allows one org to send change sets to another org.
Change sets can only be sent between orgs that are affiliated with a production org. A production org is an org that is used for live operations and data, and it can have one or more sandbox orgs that are used for development and testing. Change sets can only be sent from a sandbox org to its associated production org, or from one sandbox org to another sandbox org that shares the same production org.
Change sets can contain only modifications made through the Setup menu. A change set is a collection of metadata components that can be deployed from one org to another. Metadata components are customizations that are made through the Setup menu, such as custom objects, fields, workflows, etc.
Verified References: https://help.salesforce.com/s/articleView?id=sf.changesets_about.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.changesets_components.htm&type=5
質問 # 24
An Order Summary has three Fulfillment Orders and two Credit Memos associated with it. How many Invoices will be created when using the Create Invoice Apex action in a flow?
- A. 1.0
- B. 2.0
- C. 5.0
- D. 3.0
正解：A
解説：
One invoice will be created when using the Create Invoice Apex action in a flow. The Create Invoice Apex action is a custom action that creates an invoice for an order summary. An invoice is a document that requests payment from a customer for an order. An invoice can include one or more fulfillment orders and one or more credit memos. A fulfillment order is a record that represents a part of an order that is fulfilled by a specific location. A credit memo is a record that represents a partial or full refund for an order or a fulfillment order. An order summary can have multiple fulfillment orders and credit memos associated with it, but only one invoice will be created for the entire order summary. Reference: Order Management Objects, [Create Invoice Apex Action]
質問 # 25
How can an administrator quickly examine the relationships between several objects?
- A. Goto SchemaBuilder and check the boxes next to the objectnames
- B. File a support case asking for a data relationship diagram
- C. Download it from the Partner Community
- D. Generate an Entity Relationship Diagram by going to Data in Setup
正解：A
解説：
Explanation
The best way for an administrator to quickly examine the relationships between several objects is to go to Schema Builder and check the boxes next to the object names. Schema Builder is a tool that allows administrators to view and modify the data model of their org in a graphical interface. Schema Builder shows the objects and fields in the org, as well as the relationships between them. The administrator can use Schema Builder to select the objects that they want to examine, and see how they are connected to each other. Verified References:https://help.salesforce.com/s/articleView?id=sf.schema_builder.htm&type=5
質問 # 26
A user wants to review credit card payment data for a specific Order. Which object should the employee navigate to?
- A. Payment
- B. Order Payment Summary
- C. Payment Method
- D. Order
正解：B
解説：
Explanation
The object that the user should navigate to to review credit card payment data for a specific Order is Order Payment Summary. An Order Payment Summary is a record that represents a payment made for an order or part of an order. An Order Payment Summary has a lookup relationship to both Order Summary and Invoice objects, and it contains information such as the payment amount, method, status, etc. Verified References:https://help.salesforce.com/s/articleView?id=sf.order_management_order_payment_summary.htm&t
質問 # 27
Universal Containers (UC) is evaluating Salesforce Order Management for managing its overarching process because their current system is written mostly in Apex code and has proved difficult to modify, deploy and debug. What are three advantages of using Flow Builder vs writing Apex code to manage the main flow of Order data?
- A. It will notify the admin before a third party integration's data interface has changed
- B. The admin can attach a debugger to live customer sessions
- C. Because it is visual it is also self-documenting as changes are made
- D. It allows for non-coding members of staff to contribute suggestions for optimizations and better overall customer experience
- E. The admin can easily debug specific business cases visually.
正解：B、C、E
解説：
Three advantages of using Flow Builder vs writing Apex code to manage the main flow of Order data are:
The admin can attach a debugger to live customer sessions. This allows the admin to monitor and troubleshoot the flow execution in real time, without affecting the customer experience or data integrity.
The admin can easily debug specific business cases visually. This allows the admin to test the flow with different input values and see how the flow behaves in a graphical interface, without writing any code.
Because it is visual it is also self-documenting as changes are made. This allows the admin to easily understand and maintain the flow logic, as well as track the changes and versions of the flow.
Verified Reference: https://help.salesforce.com/s/articleView?id=sf.flow_builder_debug.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.flow_builder.htm&type=5
質問 # 28
Which object record Is created when customer returns a product after fulfillment?
- A. Payment Order Summary
- B. Return Order
- C. Fulfillment Order
- D. Order Summary Adjustment
正解：B
解説：
Explanation
The object record that is created when customer returns a product after fulfillment is Return Order. A Return Order is a record that represents a return request for an order or part of an order. A Return Order has a lookup relationship to both Order Summary and Change Order objects, and it contains information such as the return reason, status, date, etc. Verified References:https://help.salesforce.com/s/articleView?id=sf.order_management_return_order.htm&type=5
質問 # 29
What type of relationship exists between FulfillmentOrder and Location?
- A. One-to-Many Lookup (Location) FulfilledFrom Location Id
- B. Junction (Many to Many)
- C. Many-to-One Lookup (Location) Fulfil led from Location Id
- D. One-to-One Lookup (Location) FulfilledFrom Location
正解：C
解説：
The type of relationship that exists between FulfillmentOrder and Location is Many-to-One Lookup (Location) FulfilledFrom Location Id. A Lookup field is a type of custom field that creates a relationship between two objects, but does not support rollup summary fields. A Many-to-One relationship means that many child records can be related to one parent record, but not vice versa. In this case, a FulfillmentOrder has a Lookup field named FulfilledFrom Location Id that references a Location record. A Location is a record that represents a physical location from which order product items are fulfilled, such as warehouses and retail stores. A Location can have many FulfillmentOrders associated with it, but a FulfillmentOrder can only have one Location. Verified Reference: https://help.salesforce.com/s/articleView?id=sf.custom_field_types.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.order_management_location.htm&type=5
質問 # 30
What ate two reasons an admin should choose an Event over a Trigger when it comes to building out a solution?
- A. Events do not participate in a transaction scope
- B. Events are asynchronous
- C. Events cannot be subscribed lo in a batch for bulk operations
- D. Event order is not guaranteed within a topic
正解：A、B
解説：
Two reasons an admin should choose an Event over a Trigger when it comes to building out a solution are:
Events are asynchronous. This means that events are processed in the background, without blocking the main execution thread. This can improve the performance and user experience of the solution, as well as avoid governor limits and timeouts.
Events do not participate in a transaction scope. This means that events are independent of the transaction that publishes them, and they do not affect the rollback or commit behavior of the transaction. This can avoid unwanted side effects and errors in the solution, as well as decouple the logic from the data.
Verified Reference: https://developer.salesforce.com/docs/atlas.en-us.platform_events.meta/platform_events/platform_events_intro.htm https://developer.salesforce.com/docs/atlas.en-us.platform_events.meta/platform_events/platform_events_considerations.htm
質問 # 31
An administrator has created a flow but during testing they encounter an unhandled fault error. Which three can the administrator do to get more details for debugging?
- A. Create a fault connector
- B. Create an error connector
- C. Add an error node
- D. Add a screen node
- E. Add a Display Text component which includes {! SFIow.FaultMessage}
正解：A、B、E
解説：
Explanation
Three things that the administrator can do to get more details for debugging when encountering an unhandled fault error are:
Create a fault connector. A fault connector is a special type of connector that handles errors that occur in a flow element, such as an assignment, a loop, or an action. A fault connector can route the flow to another element or end the flow with an error message.
Add a Display Text component which includes {! SFIow.FaultMessage}. A Display Text component is a screen component that displays text on a screen element in a flow. The {! SFIow.FaultMessage} is a system variable that contains information about the error that occurred in the flow, such as the element name, error type, and error message.
Create an error connector. An error connector is a special type of connector that handles errors that occur in a screen element, such as invalid user input or required fields being left blank. An error connector can route the flow to another screen element or end the flow with an error message.
Verified References:
https://help.salesforce.com/s/articleView?id=sf.flow_ref_elements_connector_fault.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.flow_ref_elements_screen_component_display_text.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.flow_ref_elements_connector_error.htm&type=5
質問 # 32
An administrator is configuring delivery methods. What two types of records need to be created?
- A. Order Delivery Method
- B. Delivery Method
- C. Product
- D. Order Delivery Summary
- E. Product Summary
正解：A、B
解説：
The Order Delivery Method and Delivery Method objects are used to configure delivery methods for orders. A delivery method is a way of delivering an order to a customer, such as standard shipping, express shipping, or in-store pickup. A Delivery Method record defines the name, description, type, and cost of a delivery method. An Order Delivery Method record associates an order with a delivery method and stores additional information such as the delivery address, tracking number, and status. Reference: Order Management Objects, [Delivery Methods]
質問 # 33
A company's service learn should not see Process Exceptions on any Order Summaries. How can an administrator meet these requirements?
- A. Add a filter to the Process Exception component on the Order Summary lightning record page to hide the component for the service team's Profile
- B. Modify the service team profiles to remove access to the lightning component and all associated Apex classes
- C. Create a copy of the Order Summary lightning record page for the service team and remove the Process Exceptions component. Activate the lightning record page by profile for all Service team profiles.
- D. Modify the Order Summary page layout to remove visibility to the Process Exception component for Service team profiles
正解：C
解説：
The best way for the administrator to meet these requirements is to create a copy of the Order Summary lightning record page for the service team and remove the Process Exceptions component. Activate the lightning record page by profile for all Service team profiles. A Process Exception is a record that represents an error or exception that occurred during the order lifecycle, such as payment authorization failure, inventory allocation failure, fulfillment location assignment failure, etc. A Process Exception has a lookup relationship to the Order object, and it contains information such as the exception type, status, message, etc. The Process Exceptions component is a standard component that displays process exceptions related to an order on its record page. The administrator can use the Lightning App Builder to create a copy of the Order Summary lightning record page for the service team and remove the Process Exceptions component from the page layout. The administrator can then activate the lightning record page by profile for all Service team profiles, so that they do not see Process Exceptions on any Order Summaries. Verified Reference: https://help.salesforce.com/s/articleView?id=sf.order_management_process_exception.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.om_process_exceptions_component.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.lightning_app_builder_assign_lex_pages.htm&type=5
質問 # 34
Which two APIs can an admin suggest so that customers can initiate order cancellations and returns from the B2C Commerce storefront and have their action carry out the cancel and return operations in Order Management?
- A. REST APIs
- B. Streaming APIs
- C. Bulk APIs
- D. Connect APIs
正解：A、D
解説：
Explanation
Two APIs that an admin can suggest so that customers can initiate order cancellations and returns from the B2C Commerce storefront and have their action carry out the cancel and return operations in Order Management are:
Connect APIs. These are RESTful APIs that expose resources in Order Management, such as orders, payments, shipments, etc. They allow customers to perform CRUD (create, read, update, delete) operations on these resources from external systems, such as B2C Commerce.
REST APIs. These are HTTP-based APIs that enable developers to access data in Order Management using standard HTTP methods, such as GET, POST, PUT, PATCH, and DELETE. They allow customers to interact with Order Management resources using JSON or XML formats.
Verified References:
https://help.salesforce.com/s/articleView?id=sf.order_management_connect_api.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.order_management_rest_api.htm&type=5
質問 # 35
An administrator has created a new currency field on the Fulfillment Order object and wants to roll up the total to the Order Summary object. When creating a rollup field on the Order Summary object, Fulfillment Order does not appear as an option. Why is this?
- A. The Rollup Summary field must be created on the Fulfillment Order object with the Order Summary object as the parent
- B. Rollup Fields cannot sum Currency Fields
- C. The Order Summary object has reached the limit of Rollup Summary fields
- D. The Order Summary field on the Fulfillment Order object is a Lookup
正解：D
解説：
The reason why Fulfillment Order does not appear as an option when creating a rollup field on the Order Summary object is that the Order Summary field on the Fulfillment Order object is a Lookup. A Lookup field is a type of custom field that creates a relationship between two objects, but does not support rollup summary fields. To create a rollup summary field, the relationship between the objects must be master-detail, which means that the child record cannot exist without its parent record. Verified Reference: https://help.salesforce.com/s/articleView?id=sf.custom_field_types.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.fields_about_roll_up_summary_fields.htm&type=5
質問 # 36
Based on some changes in Universal Containers' Commerce engine, new Orders are expected to have two additional attributes at the header level. In Order Management, which other Object besides Order also needs to be extended?
- A. Payment Summary
- B. Order Summary
- C. Delivery Groups
- D. Change Order
正解：B
解説：
Based on some changes in Universal Containers' Commerce engine, new Orders are expected to have two additional attributes at the header level. In Order Management, besides Order, the other object that also needs to be extended is Order Summary. An Order Summary is a record that stores information about an order, such as the total amount, the number of items, and the fulfillment status. An Order Summary is created by a process called Create Order Summary Process, which runs whenever an order is created or updated. The process calls a flow called Create OrderSummary Flow, which calculates the order summary fields and creates or updates the order summary record. To extend an object in Order Management, an administrator can create custom attributes on that object that match the API name and data type of the corresponding attributes in B2C Commerce. Reference: Order Management Objects
質問 # 37
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