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質問 # 19
Which two statements about the Order Summary object are accurate?
- A. It can be deleted using the Delete button
- B. it does not exist without the original Order object
- C. It is read-only for financial order data
- D. It has a single shipping address to which all Order Items will be shipped
正解：B、C
解説：
Two statements about the Order Summary object that are accurate are:
It does not exist without the original Order object. An Order Summary is a record that represents the financial summary of an order that is received from an external system, such as B2C Commerce or B2B Commerce. An Order Summary has a master-detail relationship to the Order object, which means that it cannot exist without its parent Order record.
It is read-only for financial order data. An Order Summary contains financial order data, such as total amount, tax amount, discount amount, etc., that are populated from the external system when the order is created. These fields are read-only and cannot be edited in Order Management.
Verified Reference: https://help.salesforce.com/s/articleView?id=sf.order_management_order_summary.htm&type=5
質問 # 20
A customer wants to change the layout of the out of the box Order Summary Lightning Record Page to three columns instead of two. How can an administrator satisfy this requirement?
- A. Create a new Lightning Record Page and select the Three Regions template
- B. Edit the Lightning Record Page and change the Template lo Three Regions
- C. Add another column component lo the existing Lightning Record Page
- D. Change the page layout template to Three Regions in the layout editor
正解：B
解説：
Explanation
The best way for the administrator to satisfy this requirement is to edit the Lightning Record Page and change the Template to Three Regions. A Lightning Record Page is a type of page that displays details and related information about a specific record in Lightning Experience or Salesforce mobile app. A Lightning Record Page can be customized using the Lightning App Builder, which is a tool that allows administrators to drag and drop components onto a page layout. A Template is a predefined layout that determines how components are arranged on a page. A Three Regions template is a type of template that divides the page into three columns or regions. The administrator can edit the Lightning Record Page for the Order Summary object, and change the Template to Three Regions in the Lightning App Builder. Verified References:
https://help.salesforce.com/s/articleView?id=sf.lightning_app_builder_customize_lex_pages.htm&type=5https://
質問 # 21
Which three statements are true about change sets?
- A. Changes can be deployed to any instance of Salesforce as long as the destination has approved it
- B. Sending a change set between two orgs requires a deployment connection
- C. Change sets can contain only modifications made through the Setup menu
- D. Change sets can only be sent between orgs that are affiliated with a production org
- E. A change request should be created when the admin wants to send customizations from the current org to another org
正解：B、C、D
解説：
Three statements that are true about change sets are:
Sending a change set between two orgs requires a deployment connection. A deployment connection is a link between two orgs that allows one org to send change sets to another org.
Change sets can only be sent between orgs that are affiliated with a production org. A production org is an org that is used for live operations and data, and it can have one or more sandbox orgs that are used for development and testing. Change sets can only be sent from a sandbox org to its associated production org, or from one sandbox org to another sandbox org that shares the same production org.
Change sets can contain only modifications made through the Setup menu. A change set is a collection of metadata components that can be deployed from one org to another. Metadata components are customizations that are made through the Setup menu, such as custom objects, fields, workflows, etc.
Verified Reference: https://help.salesforce.com/s/articleView?id=sf.changesets_about.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.changesets_components.htm&type=5
質問 # 22
Which object is used to create an invoice?
- A. Order Summary
- B. Fulfillment Order
- C. Order
- D. Shipment
正解：A
解説：
The Order Summary object is used to create an invoice. An invoice is a document that requests payment from a customer for an order. An invoice can include one or more fulfillment orders and one or more credit memos. A fulfillment order is a record that represents a part of an order that is fulfilled by a specific location. A credit memo is a record that represents a partial or full refund for an order or a fulfillment order. To create an invoice, an administrator can use the Create Invoice Apex action in a flow. The Create Invoice Apex action requires the Order Summary ID as an input parameter and creates an Invoice record associated with the Order Summary record. Reference: Order Management Objects, [Create Invoice Apex Action]
質問 # 23
How can an administrator synchronize licenses from the production org when preparing a sandbox for development?
- A. Use a custom shell script
- B. Run the Match Production Licenses to Sandbox without a Refresh tool in Setup
- C. import a Change Set
- D. Export a Change Set
正解：B
解説：
The best way for an administrator to synchronize licenses from the production org when preparing a sandbox for development is to run the Match Production Licenses to Sandbox without a Refresh tool in Setup. This tool allows administrators to match their sandbox licenses with their production licenses without refreshing their sandbox. This way, the administrator can ensure that the sandbox has the same number and type of licenses as the production org, and avoid any license-related issues when developing or testing in the sandbox. Verified Reference: https://help.salesforce.com/s/articleView?id=sf.data_sandbox_licenses.htm&type=5
質問 # 24
An administrator is creating a flow to manage order fulfillment The administrator creates a fault path to handle a possible error. What object record should the administrator create in the fault path to notify users of an error?
- A. Fulfillment Error
- B. Order Summary Exception
- C. Order Error
- D. Process Exception
正解：D
解説：
Explanation
The object record that the administrator should create in the fault path to notify users of an error is Process Exception. A Process Exception is a record that represents an error or exception that occurred during the order lifecycle, such as payment authorization failure, inventory allocation failure, fulfillment location assignment failure, etc. A Process Exception has a lookup relationship to the Order object, and it contains information such as the exception type, status, message, etc. Verified References:https://help.salesforce.com/s/articleView?id=sf.order_management_process_exception.htm&type=5
質問 # 25
When can an Invoice be created?
- A. At any point after the Fulfillment Order is created, by customizing flow 'Create Invoice and Ensure Funds*
- B. At any point before the Fulfillment Order is created, by customizing flow "Create invoice"
- C. At any point after the Fulfillment Order is created, by customizing flow "Create Invoice'
- D. At any point before the Fulfillment Order is created, by customizing flow "Create Invoice and Ensure Funds"
正解：C
解説：
The correct time and way for creating an Invoice is at any point after the Fulfillment Order is created, by customizing flow "Create Invoice". This flow is a core action that creates an Invoice record from a Fulfillment Order record, and updates the status of both records accordingly. The administrator can customize this flow to suit their business needs, such as adding conditions, actions, or subflows. Verified Reference: https://help.salesforce.com/s/articleView?id=sf.flow_ref_elements_om_actions_create_invoice.htm&type=5
質問 # 26
What can an administrator use to control what inventory is exposed on specific selling channels?
- A. Product Filter Status
- B. Selling Channel Flag
- C. Selling Channel Status
- D. Product Eligibility Flag
正解：D
解説：
The Product Eligibility Flag is a custom field on the Product object that indicates whether a product is eligible for a specific selling channel. An administrator can use this field to control what inventory is exposed on different channels, such as web, mobile, or store. For example, if a product has the Product Eligibility Flag set to Web Only, it will not be available for other channels. Reference: Order Management Objects, [Product Eligibility Flag]
質問 # 27
An administrator has created a new currency field on the Fulfillment Order object and wants to roll up the total to the Order Summary object. When creating a rollup field on the Order Summary object, Fulfillment Order does not appear as an option. Why is this?
- A. The Rollup Summary field must be created on the Fulfillment Order object with the Order Summary object as the parent
- B. The Order Summary field on the Fulfillment Order object is a Lookup
- C. Rollup Fields cannot sum Currency Fields
- D. The Order Summary object has reached the limit of Rollup Summary fields
正解：B
解説：
The reason why Fulfillment Order does not appear as an option when creating a rollup field on the Order Summary object is that the Order Summary field on the Fulfillment Order object is a Lookup. A Lookup field is a type of custom field that creates a relationship between two objects, but does not support rollup summary fields. To create a rollup summary field, the relationship between the objects must be master-detail, which means that the child record cannot exist without its parent record. Verified Reference: https://help.salesforce.com/s/articleView?id=sf.custom_field_types.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.fields_about_roll_up_summary_fields.htm&type=5
質問 # 28
What type of relationship exists between FulfillmentOrder and Order Delivery Method?
- A. One-to-One Lookup (Location) FulfillmentFrom LocationId
- B. Lookup (Order Delivery Method)
- C. Master-Detail (Order Delivery Method)
- D. Junction (Many to Many)
正解：B
解説：
Explanation
The type of relationship that exists between FulfillmentOrder and Order Delivery Method is Lookup (Order Delivery Method). A Lookup field is a type of custom field that creates a relationship between two objects, but does not support rollup summary fields. In this case, a FulfillmentOrder has a Lookup field named Order Delivery Method that references an Order Delivery Method record. An Order Delivery Method is a record that represents a delivery option for fulfilling orders, such as standard shipping, express shipping, in-store pickup, etc. An Order Delivery Method can have many FulfillmentOrders associated with it, but a FulfillmentOrder can only have one Order Delivery Method. Verified References:
https://help.salesforce.com/s/articleView?id=sf.custom_field_types.htm&type=5https://help.salesforce.com/s/art
質問 # 29
Some admins are exploring the optimal Data Model for their QMS Org. What should be considered when choosing between Person Accounts vs Contacts?
- A. Person Accounts are appropriate for B2B transactions while Account-Contact model is appropriate for B2C transactions
- B. Person Accounts are appropriate for B2C transactions while Account-Contact model is appropriate for B2B transactions
- C. Person Accounts once enabled can be rolled back
- D. Person Accounts once enabled cannot be rolled back and makes changes to the data model
正解：B
解説：
The correct statement about Person Accounts and Contacts is that Person Accounts are appropriate for B2C transactions while Account-Contact model is appropriate for B2B transactions. A Person Account is a type of account that represents an individual consumer, rather than a business or organization. A Person Account combines the features and fields of both the Account and Contact objects, and it does not require a Contact record to be associated with it. A Person Account is suitable for B2C transactions, where the customers are individual consumers who purchase products or services for personal use. An Account-Contact model is a type of data model that represents a business or organization as an account, and its employees or affiliates as contacts. An account can have many contacts associated with it, but a contact can only belong to one account. An Account-Contact model is suitable for B2B transactions, where the customers are businesses or organizations that purchase products or services for professional use. Verified Reference: https://help.salesforce.com/s/articleView?id=sf.accounts_person.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.accounts_contacts.htm&type=5
質問 # 30
Which of the following options represent two ways that an administrator can utilize APIs in Workbench to query Order Summaries?
- A. Apex API and Connect API
- B. Invocable API and Apex API
- C. Connect API and Platform API
- D. Platform API and Composite API
- E. Composite API and Invocable API
正解：D
解説：
The Platform API and the Composite API are two ways that an administrator can use APIs in Workbench to query Order Summaries. The Platform API allows querying, creating, updating, deleting, and searching records in Salesforce. The Composite API allows combining multiple requests into a single call, which can improve performance and reduce complexity12
質問 # 31
A company's Salesforce org has high-scale orders enabled. During a flash sale, a customer service representative needs to service an order but it shows as a Pending Order Summary in Salesforce.
What should the customer service representative do?
- A. Import the Order from the associated Account page
- B. Use the Create Order Summary action on the Order records actions menu
- C. Manually create the Order Summary record
- D. The customer service representative has to wait until the Order Summary is created
正解：D
解説：
The best thing for the customer service representative to do in this situation is to wait until the Order Summary is created. An Order Summary is a record that represents the financial summary of an order that is received from an external system, such as B2C Commerce or B2B Commerce. An Order Summary is created after an order is ingested into Order Management, and it triggers various flows and processes for order fulfillment and payment processing. A Pending Order Summary is a temporary record that indicates that an order has been received but not yet processed by Order Management. A customer service representative cannot service an order until it has an Order Summary record. Verified Reference: https://help.salesforce.com/s/articleView?id=sf.order_management_order_summary.htm&type=5
質問 # 32
A customer orders a product through B2C Commerce but changes the quantity ordered after the Order Summary record is created in Order Management. Later, the customer returns one of the products. Which objects will be created in Order Management?
- A. The Order Summary object and Change Order object
- B. A Change Order object and Cancel Order Object
- C. A Cancel Order object and Return Order object
- D. A Return Order object and Change Order object
正解：D
解説：
The objects that will be created in Order Management when a customer orders a product through B2C Commerce but changes the quantity ordered after the Order Summary record is created in Order Management, and then returns one of the products are:
A Return Order object. A Return Order is a record that represents a return request for an order or part of an order. A Return Order has a lookup relationship to both Order Summary and Change Order objects, and it contains information such as the return reason, status, date, etc.
A Change Order object. A Change Order is a record that represents a change request for an order or part of an order. A Change Order has a lookup relationship to the Order Summary object, and it contains information such as the change type, status, date, etc.
Verified Reference: https://help.salesforce.com/s/articleView?id=sf.order_management_return_order.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.order_management_change_order.htm&type=5
質問 # 33
An administrator is looking for payment information about a returned item on an Order Summary. Which object should the administrator look at?
- A. Return
- B. Credit Memo
- C. Invoice
- D. Return Order Summary
正解：B
解説：
The object that the administrator should look at to find payment information about a returned item on an Order Summary is Credit Memo. A Credit Memo is a record that represents a refund or credit issued to a customer for a returned item. A Credit Memo has a lookup relationship to both Order Summary and Return Order objects, and it contains information such as the credit amount, status, payment method, etc. Verified Reference: https://help.salesforce.com/s/articleView?id=sf.order_management_credit_memo.htm&type=5
質問 # 34
A user wants to review credit card payment data for a specific Order. Which object should the employee navigate to?
- A. Payment Method
- B. Payment
- C. Order
- D. Order Payment Summary
正解：D
解説：
The object that the user should navigate to to review credit card payment data for a specific Order is Order Payment Summary. An Order Payment Summary is a record that represents a payment made for an order or part of an order. An Order Payment Summary has a lookup relationship to both Order Summary and Invoice objects, and it contains information such as the payment amount, method, status, etc. Verified Reference: https://help.salesforce.com/s/articleView?id=sf.order_management_order_payment_summary.htm&type=5
質問 # 35
How can an administrator add visibility rules for the buttons in the Highlights Panel on the Order Summary record page?
- A. Create a custom Highlights Panel component
- B. Navigate to the Order Summary object in Setup and modify the Highlights Panel visibility rules
- C. Modify the visibility rules of the Highlights Panel Actions in the page layout
- D. Modify the Lightning Record Page Highlights Panel using Dynamic Actions
正解：D
解説：
Dynamic Actions allow an administrator to add visibility rules for the buttons in the Highlights Panel on the Lightning Record Page. Dynamic Actions let you configure when and where actions appear on a record page based on criteria such as record field values, user permissions, or device type.
質問 # 36
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