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質問 # 67
A UX Designer wants to plan and communicate the intended page layouts of a community portal.
Which tool should they use?
- A. Personas
- B. Journey Mapping
- C. Wireframes
- D. Process Flows
正解：C
質問 # 68
Which document should be the source of truth for consistency when implementing a company's brand on Salesforce?
- A. Design Principles
- B. Pattern Library
- C. Style Guide
- D. Salesforce Lightning Design System
正解：D
解説：
Explanation
The Salesforce Lightning Design System (SLDS) is a comprehensive library of design patterns, components, and guidelines that enable developers and designers to create consistent user interfaces on the Salesforce platform. It includes a comprehensive library of user interface components, guidelines for design consistency and accessibility, and detailed usage instructions. Using the Salesforce Lightning Design System ensures that all design elements and interactions on Salesforce use the same set of standards and patterns, resulting in a consistent and unified user experience. For more information, see the Salesforce Lightning Design System page (https://www.lightningdesignsystem.com/).
質問 # 69
Cloud Kicks hired a UX Designer to help create a form for a wide group of users. After receiving that final requirement, the designer realizes there are too many fields.
What could improve form readability?
- A. Replace field labels with placeholder text.
- B. Improve form security by adding a challenge-response test.
- C. Create a three-column grid to reduce the form length.
- D. Add section headers to visually separate fields into groups.
正解：D
解説：
Explanation
This allows users to quickly scan the form and identify the relevant fields, reducing the cognitive load and improving the overall user experience. Salesforce documentation states that "by grouping related fields into sections, you can make your forms easier to read and understand" [1].
[1] https://help.salesforce.com/articleView?id=forms_design_best_practices.htm&type=5
質問 # 70
Universal Containers (UC) operates worldwide with offices in more than 100 regions in 10 different countries role hierarchy to control data visibility. In the new fiscal year, UC is planned to reorganize the roles and reassign accounts owners. Which two points should an architect consider in this situation?
Which two point should an Architect consider in this situation?
Choose 2 answers
- A. Restricting the organization-sharing configurations to private.
- B. Changing complex role hierarchy can cause a high level of sharing recalculation.
- C. Using a temporary parking lot account to improve performance.
- D. Replacing Account records ownerships massively can cause data skew.
正解：B、D
質問 # 71
When designing a custom component that includes this clickable icon in a Lookup field:
What should be used as the alternative (alt) text?
- A. Image of a search button
- B. Search button
- C. Image of a magnifying glass
- D. Search
正解：C
質問 # 72
Universal Containers (UC) uses a custom lightning component with an Apex class to display shipment information (custom object, private OWD). UC sales managers are complaining about two important points:
* Shipment records that belong to their teams can be seen by other users.
* Shipment amount should be visible only by managers, but sales reps are able to view it.
Which two features did the development team miss that is causing the problems?
Choose 2 answers.
- A. Use With Sharing keyword in Apex classes to enforce sharing rules evaluation.
- B. Use runAs in test class to enforce user permissions and field-level permissions.
- C. Use isAccessible() method in Apex classes to check field accessibility
- D. Use isSharable keyword in Apex classes to assure record visibility.
正解：A、C
質問 # 73
A UX Designer at Cloud Kicks is having difficulty getting its developers to see why the design changes would improve the user experience.
How should the designer help mitigate pushback from developers?
- A. Hand them a printout of the design
- B. Let them know the designer is the expert.
- C. Invite them to user testing.
- D. Ask a manager or superior to do it.
正解：C
質問 # 74
During our interview, a UX designer discovers that the most common daily task for the user is to view and commonly view reports using the global search bar for:
- A. Make the global search bar bigger on every page
- B. Update the homepage with access to commonly used reports
- C. Create the mind board to communicate the visual style of the UI
- D. Add the daily task component to the homepage
正解：A
質問 # 75
How should a UX designer differentiate between a voice and a tone?
- A. Voice reflects the expression and the tone is the way one designs
- B. Voice reflects the frequency and tone is one's pitch
- C. Voice reflects the character and tone is one's strength
- D. Voice reflects the personality and tone is the way ones speaks
正解：D
解説：
Explanation
Voice is the overall personality of the design, while tone is the way that personality is expressed. Voice represents the core characteristics of a design, such as the values, attitude, and emotions it conveys. Tone is how those characteristics are expressed in the design, such as the language, visuals, and other elements. For example, a design with a friendly voice might be expressed through warm colors, friendly imagery, and casual language. Salesforce has some great resources on voice and tone such as [1] and [2].
[1] https://www.salesforce.com/blog/2017/11/voice-tone-brand-personality.html [2] https://www.salesforce.com/
質問 # 76
A UX Designer presents a creative design approach to solving end-user problems, beginning with identifying their needs and ending with creating solutions that meet those needs.
Which approach is being followed?
- A. Digital Declarative Design
- B. Human-Centered Design
- C. Salesforce Declarative Design
- D. User Interface Design
正解：C
質問 # 77
Cloud Kicks (CK) is going to launch a new Salesforce process for its Customer Service team. After Launch, CK wants to ensure the process is working well for its customer service representatives.
Which three Salesforce tools should be used to track and measure the adoption of the new process?
Choose 3 answers
- A. User Engagement Dashboard and Report
- B. Custom Permission Sets
- C. Visualforce App
- D. Chatter polls
- E. Salesforce Surveys for user Satisfaction
正解：A、C、E
質問 # 78
A Ux designer has been asked to improve salesforce adoption among sales representatives at cloud kicks after conducting stakeholder and user interviews the designers finds there is no clear consistent sale process What should the designer do next
- A. recommend field level validation to ensure users are entering the correct data
- B. Tell the customer they need to improve operations before anywork can be done
- C. conduct a workshop with stakeholders to align on correct state and build consenses
- D. lock the findings and move forward with presenting possible solutions
正解：C
質問 # 79
Cloud Kicks (CK) is planning its Einstein Bot implementation and has identified common issues the bot can resolve. CK has determined that extensive technical planning is needed for bot effectiveness and customer satisfaction.
Which additional element(s) would be essential?
- A. User interface planning
- B. Onboarding planning
- C. Training and support planning
- D. Voice and tone planning
正解：A
質問 # 80
Cloud Kicks wants to plan out the strategy for an upcoming discovery phase.
Which three practices should be considered?
Choose 3 answers
- A. Gather insight from end users.
- B. Consider platform-based before custom solutions.
- C. Establish the research plan and timeline.
- D. Understand the problem before moving to solutions.
- E. Determine user acceptance criteria.
正解：A、B、C
解説：
Explanation
For Cloud Kicks' upcoming discovery phase, the three practices that should be considered are:
Option A. Understand the Problem Before Moving to Solutions: Establishing a clear understanding of the problem and what the desired outcomes are before beginning the discovery phase is essential for successful project planning. This can be done by gathering data and insights from end users, conducting research, and understanding how the problem is currently being addressed.
Option B. Gather Insight from End Users: Gathering insights from end users is a crucial step in the discovery phase.
End users provide valuable feedback and insights into the problem and how a potential solution may work.
This feedback can help shape the overall project plan and help identify potential solutions.
Option C. Establish the Research Plan and Timeline: The research plan and timeline should be established before beginning the discovery phase. This should include a list of tasks to be completed, the resources needed, and a timeline for completion. This plan should be communicated to all stakeholders so everyone is aware of the project goals and timeline.
質問 # 81
A UX designer is creating a customer support site in experience builder that will internationalized across the
12 different countries
Which two designs considerations should be made when planning for the site
- A. colors may have different cultural meanings in different countries, changing the intent of UI elements
- B. Country flags used as links to adjust languages provide an ideal way to switch between locals or languages for users
- C. Country may read text is a different direction (right to left) vs (left to right) and layouts will need to be adjusted
- D. colors may have different contrast ratios in some countries and need adjusted contrast for proper visibility by users
正解：A、C
質問 # 82
Universal Containers' organization wide-defaults model is private for the Account object. A sales repeats to opportunity records.
Which level of access will the sales rep have to the related account record?
- A. Read/Create/Edit access
- B. Read/Create access
- C. No access
- D. Read-only access
正解：A
質問 # 83
Cloud Kicks wants to apply branding to its current Salesforce org, currently using Lightning Experience. The look and feel must follow company design guidelines.
Which declarative design properties should be used to achieve this?
- A. Design a custom Branding set in use interface, selecting a logo, colors, and font type.
- B. Create a custom Theme in Themes and Branding, selecting logo, brand colors, and images.
- C. Develop a custom Layout in user interface, attaching a new stylesheet in static resources.
- D. Choose one of the built-in Salesforce themes that closest matches the design guidelines
正解：A
質問 # 84
A UX Designer has created two different user interface designs for a new marketing landing expected to have several visitors. The landing page has a contact from on it, and the designer wants to know which design products the most from completions.
Which testing method should be used?
- A. A/B testing
- B. User Acceptance testing
- C. Card Sorting
- D. Diary Studies
正解：A
質問 # 85
A sales representative needs to quickly see key fields whenever viewing an opportunity.
Which three Salesforce feature would allow fields to be available when they are viewing a record?
Choose 3 answers
- A. Compact Layout
- B. Tabs
- C. List Views
- D. Customer Links
- E. Highlights Panel
正解：B、C、D
質問 # 86
The Client Service team at Cloud Kicks is having issues when editing an order record. The validation rule returns a top-of-page error indicating two other fields must be provided to validate and save the order changes.
How should they efficiently find the correct fields?
- A. Remove the validation rule completely and provide training about order changes.
- B. Replace the validation rule with help text informing the business requirement.
- C. Make sure the required field names are added to the top-of-page error message.
- D. Replace the top-of-page validation with two field validations, assigning the respective fields.
正解：C
質問 # 87
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