[2024年04月]更新のUser-Experience-Designer試験資料Salesforce学習ガイド
有効な問題最新版を試そうUser-Experience-Designerテスト解釈User-Experience-Designer有効な試験ガイド
質問 # 34
A UX Designer is creating a custom To-Do List component to replace the standard Salesforce one.Their developer is using a parent-child Lightning Web Component (LWC) structure to build the component, creating a parent component for the list and a single repeated child component for each To-Do Item within the list.
Which two impacts of the LWC's Shadow DOM should be considered when designing or developing the stylesheets for these components?
Choose 2 answers
- A. Any custom shared between the list and child items should be imported from a shared CSS file.
- B. The CSS styles defined in the parent list component are not shared with the child items.
- C. Any needed Saleforce Lightning Design System (SLDS) classes and styles must be imported into both the parent list and child items.
- D. The CSS style defined in the parent list component are inherited by the child items
正解：A、B
解説：
Explanation
Shadow DOM is a web standard that encapsulates the internal document object model (DOM) structure of a web component. It isolates the component's markup and styles from the rest of the page, and prevents the component from being affected by or affecting the global DOM. When designing or developing the stylesheets for a parent-child LWC structure, the following impacts of the shadow DOM should be considered:
The CSS styles defined in the parent list component are not shared with the child items. This is because the shadow DOM creates a boundary between the parent and the child components, and the styles defined in the parent component do not cascade down to the child components. This means that each component needs to define its own styles, or import them from a common source. This also means that the parent component cannot directly style the child components, or vice versa12.
Any custom styles shared between the list and child items should be imported from a shared CSS file. This is a recommended practice to avoid duplicating the same styles in multiple components, and to maintain consistency and reusability. A shared CSS file can be created as a static resource, and imported into the components using the loadStyle() method from the platformResourceLoader module. Alternatively, a shared CSS file can be created as a LWC component, and imported into the components using the @import directive134.
References:
: [Shadow DOM | Lightning Web Components Developer Guide | Salesforce Developers]
: [Light DOM | Lightning Web Components Developer Guide | Salesforce Developers]
: [Understanding Shadow DOM and Template in LWC - SFDC Lightning]
: [Shadow DOM, CSS and Styling Hooks in LWC what you need to know]
: [How to Share CSS Between Lightning Web Components | Salesforce Developers Blog]
: [How to Use a Shared CSS File in a Lightning Web Component | Salesforce Developers Blog]
質問 # 35
A sales representative needs to quickly see key fields whenever viewing an opportunity.
Which three Salesforce feature would allow fields to be available when they are viewing a record?
Choose 3 answers
- A. Customer Links
- B. List Views
- C. Tabs
- D. Compact Layout
- E. Highlights Panel
正解：A、B、C
質問 # 36
What is a goal of usability testing?
- A. Showing users how to use the design in the right way
- B. Identifying the best variation of a page
- C. A Learning about the user's behavior and preferences
正解：C
解説：
Explanation
Usability testing is a method of evaluating how easy and intuitive a product or service is to use by observing real users performing specific tasks. It can help identify usability issues, user needs, and user satisfaction. A goal of usability testing is to learn about the user's behavior and preferences, such as how they interact with the design, what they expect from the design, what they like or dislike about the design, and what they find confusing or frustrating about the design. By learning about the user's behavior and preferences, the UX designer can gain insights and feedback that can help improve the design and enhance the user experience.
References:
: User Experience Designer Certification Prep: Module 6: Validate User Interfaces
: What is Usability Testing?
質問 # 37
Cloud Kicks (CK) has been tracking the details of its storage facilities in an Excel sheet, where each facility is represented as a row and the details about each facility are represented by columns.
How should CK store this information in Salesforce?
- A. Objects to represent facility details and fields to store storage facilities
- B. Objects to represent both storage facilities and facility details
- C. Objects to represent storage facilities and fields to store facility details
正解：C
解説：
Explanation
The best way to store the information of Cloud Kicks' storage facilities in Salesforce is to use objects to represent storage facilities and fields to store facility details. This is because objects and fields in Salesforce are analogous to database tables and columns, respectively1. Each object contains a set of fields that store data values, and each record is an instance of an object1. Therefore, if Cloud Kicks wants to store the same information that they have in their Excel sheet, they can create a custom object called Storage Facility, and add fields for each detail that they want to track, such as location, capacity, inventory, and so on. Then, they can create records for each storage facility and populate the fields with the corresponding data. This way, they can store and manage their data in a structured and consistent way, and leverage the features and benefits of Salesforce, such as reports, dashboards, automation, and security23.
Using objects to represent facility details and fields to store storage facilities is not a valid option, as it does not make sense to use objects as data values. Objects are meant to represent entities or concepts, not attributes or properties1. Using objects to represent both storage facilities and facility details is also not a good option, as it would create unnecessary complexity and redundancy in the data model. Objects can be related to each other through various types of relationships, such as lookup, master-detail, or many-to-many4. However, in this case, there is no need to create a separate object for each facility detail, as they are not independent entities, but rather characteristics of the storage facilities. Creating a separate object for each detail would also require creating more fields, records, and relationships, which would increase the maintenance and storage costs, and reduce the performance and usability of the system5. References:
Learn All About Objects and Fields in Salesforce - Forcetalks
Mastering Salesforce CRM Administration - Packt Subscription
Overview of Salesforce Objects and Fields
Object Reference for the Salesforce Platform
Understand Custom & Standard Objects Unit | Salesforce Trailhead
質問 # 38
Cloud Kicks has a content-rich set of record pages and wants its UX Design team to organize and consolidate them.
Which Salesforce Lightning Design System (SLDS) component should be used to organize and consolidate content?
- A. Data Tables
- B. Modals
- C. Q Tabs
正解：C
解説：
Explanation
Q Tabs are a type of SLDS component that can be used to organize and consolidate content on a record page.
Q Tabs are a variant of the Tabs component that are designed for use in the Lightning App Builder. Q Tabs allow users to switch between different views of related information within the same context. Q Tabs can also be nested to create subtabs within a tab. Q Tabs can help UX designers to create content-rich record pages that are easy to navigate and consume. Q Tabs can also help to reduce clutter and scrolling on a record page by grouping related content into tabs. Q Tabs can be customized with different icons, labels, and badges to indicate the type and status of the content in each tab. Q Tabs can also be configured to load content dynamically or on demand, which can improve the performance and user experience of the record page. References: Q Tabs Component Blueprint | Lightning Design System, Tabs Component Blueprint | Lightning Design System, Tabs | Lightning Web Components Developer Guide | Salesforce Developers
質問 # 39
In which way could the usability of accordion elements be improved in a mobile environment?
- A. Use the Back browser button to collapse content.
- B. Expand the first section by default.
- C. Move an expanded section to the top of the screen.
正解：B
解説：
Explanation
The usability of accordion elements in a mobile environment could be improved by expanding the first section by default. This is because it can provide the user with a clear indication of what kind of content is hidden in the accordion, and encourage them to explore the rest of the sections1. Expanding the first section by default can also reduce the user's cognitive load, as they do not have to make a decision on which section to open first2. Moreover, expanding the first section by default can improve the accessibility of the accordion, as it can help screen reader users to understand the structure and purpose of the widget3.
Using the Back browser button to collapse content is not a good option, as it can confuse the user and break the expected browser behavior. The Back button is meant to navigate to the previous page, not to collapse an accordion section4. Using the Back button to collapse content can also create navigation issues, as the user might lose their current page or state4.
Moving an expanded section to the top of the screen is also not a good option, as it can disrupt the user's spatial memory and orientation. Moving an expanded section to the top of the screen can change the order and position of the accordion sections, which can make it harder for the user to find and access the section they want5. It can also create a jarring and inconsistent user experience, as the user might not expect the content to move around the screen5.
References:
How to design the perfect accordion
Accordions: Design guidelines
Accessible Accordion - examples and best practices | Aditus
Don't Use The Back Button To Modify Data
Usability of a mobile navigation consisting mostly of accordions?
質問 # 40
A UX Designer is asked to design a responsive page. When screen resolution changes, the content of the page should expand across columns or wrap and push it self onto new rows.
Which Salesforce Lightning Design System (SLDS) utility provides the most flexible system to meet these requirements?
- A. Grid
- B. Layout
- C. Alignment
- D. Spacing
正解：A
解説：
Explanation
The SLDS utility that provides the most flexible system to meet the requirements of designing a responsive page is Grid. Grid is a utility that allows you to create a layout using a series of rows and columns that house your content. Grid uses a 12-column structure that can be adjusted based on breakpoints, which are predefined screen sizes that trigger a change in the layout. Grid also supports nesting, alignment, ordering, and offsetting of the columns. By using Grid, you can create a responsive page that can adapt to different screen resolutions and devices12 References: [Grid - Lightning Design System], [Mastering Salesforce Lightning Design System Grids and Lightning Layouts]
https://www.lightningdesignsystem.com/utilities/grid/
https://developer.salesforce.com/blogs/developer-relations/2017/04/mastering-salesforce-lightning-design-system
質問 # 41
A UX Designer creates a set of patterns and guidelines for including visual indicators letting a user know which form fields are required.
Which Usability Heunstic is being used in this case?
- A. Error diagnosis and recovery
- B. Visibility of system status
- C. User Control and Freedom
正解：B
解説：
Explanation
Visibility of system status is the usability heuristic that is being used in this case. Visibility of system status means that the system should always keep users informed about what is going on, through appropriate feedback within reasonable time1. One way to apply this heuristic is to use visual indicators to let users know which form fields are required, such as asterisks, labels, or colors. This helps users to understand the expectations and requirements of the system, and to avoid errors or confusion. By providing clear and timely feedback, the system enhances the user experience and satisfaction. References: Learn About User Experience Design Unit | Salesforce Trailhead, [10 Usability Heuristics for User Interface Design], Salesforce User Experience (UX) Designer Certification Guide & Tips
質問 # 42
Cloud Kicks' Sales team needs in-App Guidance for key functions and processes so they can maximum their time.
In which three ways should a UX Designer customize the Salesforce Help Menu to meet this request/ Choose 3 answers
- A. Provide the user with asite map of all the content.
- B. Create a just-in-time pop-up content based on new feature rollouts.
- C. Provide access to specific Trailhead or MyTrailhead content.
- D. Add links to a company dictionaryor glossary of key terms.
- E. Add links to printable tipsheets or training videos.
正解：B、C、E
解説：
Explanation
A UX Designer can customize the Salesforce Help Menu to meet the request of providing in-app guidance for key functions and processes for the Cloud Kicks' Sales team in the following ways:
Add links to printable tipsheets or training videos: This can help the Sales team to learn and review the key functions and processes at their own pace and convenience. The tipsheets or videos can be hosted on internal or external websites, and can be added to the custom help menu section in the Help Menu settings1. The links can have descriptive labels and icons to make them easy to identify and access.
Create a just-in-time pop-up content based on new feature rollouts: This can help the Sales team to get familiar with the new features and functionalities that are introduced in the app. The pop-up content can be created using the In-App Guidance Builder2, which allows the UX Designer to define the content type, style, placement, timing, and audience of the pop-up. The pop-up content can include text, images, videos, or links to more resources.
Provide access to specific Trailhead or MyTrailhead content: This can help the Sales team to gain skills and knowledge on the key functions and processes in a gamified and interactive way. The Trailhead or MyTrailhead content can be customized to match the business goals and branding of Cloud Kicks3. The content can be added to the custom help menu section in the Help Menu settings1, or embedded in the app using the Trailhead Component4.
References:
Customize the Help Menu in Lightning Experience
Create In-App Guidance for Your Users
Customize Your Learning Experience with MyTrailhead
Add the Trailhead Component to Your App
質問 # 43
Cloud Kicks (CK) has already identified its user personas. The UX Designer wants to synthesize what CK knows about the users so that a shared understanding is created with the rest of the organization.
Which tool should be used to share this insight?
- A. Full Recorded Interviews
- B. Heuristic Review
- C. A/B Testing
- D. Empathy Map
正解：B
質問 # 44
A UX Designer wants tobuild on a human-centered design by focusing on more than just an individual person and is considering engaging, connected, and social value-driven solutions.
What is the designer practicing?
- A. Relationship Design
- B. Compassionate Design
- C. Service Design
- D. User Experience Design
正解：C
解説：
Explanation
Service design is a practice that aims to design and deliver holistic, human-centered, and value-driven solutions that consider the needs and expectations of not only the individual users, but also the stakeholders, the employees, the partners, and the society involved in the service. Service design focuses on more than just the user interface or the user experience, but also on the processes, systems, interactions, touchpoints, and channels that enable the service to be delivered and consumed. Service design can help create engaging, connected, and social value-driven solutions that improve the quality, efficiency, and sustainability of the service . References:
: User Experience Designer Certification Prep: Module 1: Understand User Experience Design
: What is Service Design?
Service Design is a design practice that focuses on providing better experiences to users by understanding the context of their needs and how they interact with systems, services, and products. Service Design goes beyond User Experience Design by focusing on more than just individual people, and instead considers the entire ecosystem, including connected and social value-driven solutions. Salesforce provides more information on Service Design here: https://www.salesforce.com/resources/service-design/.
質問 # 45
Cloud Kicks is making inclusive design a priority for its communities and customers.
What are the three inclusive design action-oriented principles?
- A. Recognize imperfection. Learn from diversity. One size fits one.
- B. Recognize exclusion. Learn from diversity. Solve for one, extend to many.
- C. Recognize diversity. Learn from experts. Focus on one person.
正解：B
解説：
Explanation
The three inclusive design action-oriented principles are:
Recognize exclusion: Identify and understand the barriers that prevent people from accessing or using a product or experience. Exclusion can be caused by ability, context, or personal factors.
Learn from diversity: Seek out and learn from the perspectives of people who have a range of experiences, backgrounds, and identities. Diversity can be a source of inspiration and innovation.
Solve for one, extend to many: Design solutions that address the needs of a specific person or group, and then generalize them to benefit a wider audience. Solving for one can reveal hidden opportunities and create more inclusive outcomes. References: Explore Inclusive Design, Inclusive Design
質問 # 46
A UX Designer at Cloud Kicks has been asked to gather insights for a newly released feature at scale from a Specific set of users in the flow of their work.
Which approach should be used?
- A. A/B Test
- B. In-App Feedback
- C. Survey
- D. User Interviews
正解：B
解説：
Explanation
In-app feedback is a method of collecting user feedback within the context of the product or service, without interrupting the user's workflow. It allows the UX designer to gather insights from a specific set of users at scale and measure their satisfaction, preferences, and pain points. In-app feedback can be implemented using various techniques, such as ratings, reviews, comments, suggestions, polls, or pop-ups . References:
1: User Experience Designer Certification Prep: Module 3: Conduct User Research
2: User Experience Designer Certification Prep: Module 4: Analyze User Research Data
質問 # 47
A UX Designer is designing a Service Cloud implementation for service representatives who should be able to view the history of cases that a specific customer has submitted.
Which hierarchy of information should the representative go through to view that list?
- A. All Contacts > Contact Detail > Account Detail > Case Related List
- B. All Accounts > Account Detail > Contact Detail > Case Related List
- C. All Cases > Case Detail > Contact Detail > Account Related List
- D. All Contacts > Contact Detail > Case Related List > Account Detail
正解：C
質問 # 48
An organization must be digitally accessible to enable social opportunity.
What are three core principles of Web Content Accessibility Guidelines (WCAG)?
Choose 3 answers
- A. Abundant
- B. Delightful
- C. Operable
- D. Robust
- E. Understandable
正解：C、D、E
解説：
Explanation
These are three of the four core principles of Web Content Accessibility Guidelines (WCAG), which provide a set of standards and best practices for making web content accessible to people with disabilities. The fourth principle is Perceivable, which means that the information and user interface components must be presented in ways that users can perceive. The principles are further divided into 13 guidelines and three levels of conformance (A, AA, and AAA). References:
[Web Content Accessibility Guidelines (WCAG) Overview]
[WCAG 2.1 at a Glance]
質問 # 49
An organization must be digitally accessible to enable social opportunity.
What are three core principles of Web Content Accessibility Guidelines (WCAG)?
Choose 2 answers
- A. Abundant
- B. Delightful
- C. Operable
- D. Robust
- E. Understandable
正解：C、E
質問 # 50
Which two UX design principles are key to creating excellent mobile user experiences?
Choose 2 answers
- A. Consistency. across device experiences
- B. Prioritization of content and UI elements on the screen
- C. Increase the need for typing with the onscreen keyboard
- D. Removal of all images for faster load times
正解：A、B
質問 # 51
......
User-Experience-Designer試験問題と解答：https://www.passtest.jp/Salesforce/User-Experience-Designer-shiken.html
User-Experience-Designer実際の問題解答PDFは100%カバー率でリアル試験問題：https://drive.google.com/open?id=1RXmoC4cC_CW3v_4tT88zpQahxPmp3xF-