[2023年11月21日] 無料Salesforce Designers User-Experience-Designer公式認定ガイドPDFダウンロード
Salesforce User-Experience-Designer公式認定ガイドPDF
質問 # 26
Cloud Kicks has requested feature enhancements as a result of user acceptance testing.
In which three ways could the changes be effectively analyzed and implemented?
Choose 3 answers
- A. Develop and deploy all enhancement requests before going live.
- B. Determine the change in scope and impact of each enhancement request.
- C. Reduce unexpected results by configuring and testing in & sandbox.
- D. Create a prioritization list and perform a feasibility analysis.
- E. Deploy enhancements with the feature and adjust scope accordingly.
正解：A、B、D
質問 # 27
Cloud Kicks hired a UX Designer to help create a form for a wide group of users. After receiving that final requirement, the designer realizes there are too many fields.
What could improve form readability?
- A. Replace field labels with placeholder text.
- B. Add section headers to visually separate fields into groups.
- C. Create a three-column grid to reduce the form length.
- D. Improve form security by adding a challenge-response test.
正解：B
解説：
Explanation
This allows users to quickly scan the form and identify the relevant fields, reducing the cognitive load and improving the overall user experience. Salesforce documentation states that "by grouping related fields into sections, you can make your forms easier to read and understand" [1].
[1] https://help.salesforce.com/articleView?id=forms_design_best_practices.htm&type=5
質問 # 28
Cloud Kicks (CK) has finished conducting research and has synthesized the findings. CK now plans to collaboratively redesign services with stakeholders to address issues uncovered in the study.
Which process should be used?
- A. Service-Blueprinting Workshop
- B. Service Usability Testing
- C. Pitch Session
- D. Management Committee Meeting
正解：A
質問 # 29
The UX Designer at Cloud Kicks is considering using a custom Lightning component to fulfill a specific business requirement.
Which two best practices should be considered?
Choose 2 answers
- A. Exhaust the list of available base Lightning component in the component Library.
- B. Prioritize Aura markup even if there is a Lightning Web Component (LWC) available.
- C. Create HTML markup and link the SLDS stylesheet via static Resource.
- D. Find the dosest Salesforce Lightning Design System (SLDS) Blueprint to help inform the custom Lightning component.
正解：A、C
質問 # 30
An organization must be digitally accessible to enable social opportunity.
What are three core principles of Web Content Accessibility Guidelines (WCAG)?
Choose 3 answers
- A. Robust
- B. Understandable
- C. Abundant
- D. Delightful
- E. Operable
正解：C、D、E
質問 # 31
A UX designer is creating a customer support site in experience builder that will internationalized across the 12 different countries Which two designs considerations should be made when planning for the site
- A. Country flags used as links to adjust languages provide an ideal way to switch between locals or languages for users
- B. colors may have different cultural meanings in different countries, changing the intent of UI elements
- C. Country may read text is a different direction (right to left) vs (left to right) and layouts will need to be adjusted
- D. colors may have different contrast ratios in some countries and need adjusted contrast for proper visibility by users
正解：B、C
質問 # 32
A UX Designer wants to build on a human-centered design by focusing on more than just an individual person and is considering engaging, connected, and social value-driven solutions.
What is the designer practicing?
- A. Compassionate Design
- B. Relationship Design
- C. User Experience Design
- D. Service Design
正解：D
解説：
Explanation
Service Design is a design practice that focuses on providing better experiences to users by understanding the context of their needs and how they interact with systems, services, and products. Service Design goes beyond User Experience Design by focusing on more than just individual people, and instead considers the entire ecosystem, including connected and social value-driven solutions. Salesforce provides more information on Service Design here: https://www.salesforce.com/resources/service-design/.
質問 # 33
Cloud Kicks (UC) has begun a new project to update its Experience Cloud site. CK know the interface needs improvement and wants its Designer to conduct an independent audit of its current website.
Which activity should the designer perform?
- A. Task Analysis
- B. Prototype testing
- C. Expert Review
- D. Card Sorting
正解：D
質問 # 34
Cloud Kicks wants to create an external facing site where users can:
* Manage and submit cases via the web.
* Browse and search Knowledge Base articles.
* Contact Support via lice chat.
Which cloud should be used to design an appropriate solution for CK's users?
- A. Marketing Cloud
- B. Experience Cloud
- C. Sales Cloud
- D. Service Cloud
正解：D
質問 # 35
Cloud Kicks (CK) wants to determine whether or not the Experience Cloud site it is launching is intuitive.
CK's UX Designer is going to conduct a usability study.
What should be one of the first steps when planning this study?
- A. Design changes to the site.
- B. Analyze the results of the study.
- C. Design the information architecture.
- D. Define the goals of the study.
正解：B
質問 # 36
Cloud Kicks (CK) is going to conduct some interviews surveys with users to better understand their Purchasing habits. CK's UX Designer wants to get the most accurate view of customers' purchasing behaviors using these research methods.
Which two response biases should the designer be aware of when interviewing or surveying users?
Choose 2 answers
- A. Randimized Bias
- B. Objectivity Bias
- C. Recency Bias
- D. Social Desirability Bias
正解：B、C
質問 # 37
Which two consideration should be made when conducting a Consequence Scanning workshop?
Choose 2 answers
- A. Bring together a cross-function group with varied experiences.
- B. Prioritize marketing opportunities when designing features of a product.
- C. Examine a product for potential inclusivity after it has been built
- D. Consider design ramifications to prevent misuse and protect communities.
正解：C、D
質問 # 38
Users from a small group within a sales teams have complained about an object that is often used only by them that has not been a edit to their lighting app due to small volume of users the administrator is not considering a new app for them Which two salesforce features should be suggested to improve the end-user experience ?
- A. Favorite the often used object
- B. create a custom component on a dashboard
- C. personalized the navigation bar
- D. add the objects related list to the home page
正解：B、C
質問 # 39
An organization must be digitally accessible to enable social opportunity.
What are three core principles of Web Content Accessibility Guidelines (WCAG)?
Choose 2 answers
- A. Robust
- B. Delightful
- C. Understandable
- D. Abundant
- E. Operable
正解：C、E
質問 # 40
Universal Containers (UC) uses a custom lightning component with an Apex class to display shipment information (custom object, private OWD). UC sales managers are complaining about two important points:
* Shipment records that belong to their teams can be seen by other users.
* Shipment amount should be visible only by managers, but sales reps are able to view it.
Which two features did the development team miss that is causing the problems?
Choose 2 answers.
- A. Use runAs in test class to enforce user permissions and field-level permissions.
- B. Use isAccessible() method in Apex classes to check field accessibility
- C. Use isSharable keyword in Apex classes to assure record visibility.
- D. Use With Sharing keyword in Apex classes to enforce sharing rules evaluation.
正解：B、D
質問 # 41
A UX Designer has completed discovery, research analysis, and ideation.
How should they prepare for the next phase?
- A. Build partnerships.
- B. Continue iterating.
- C. Create business model canvas.
- D. Determine what to prototype.
正解：D
解説：
Explanation
The next phase for a UX designer after completing discovery, research analysis, and ideation is to determine what to prototype. Prototyping is the process of creating a model, mock-up, or simulation of a user interface to test out ideas and gain feedback from users. Prototyping can be done in a variety of ways, from low-fidelity paper prototypes to high-fidelity digital prototypes. It is important to consider the purpose of the prototype and the amount of detail needed to accurately test out the user experience.
To prepare for the prototyping phase, a UX designer should review the research data and user insights gathered during the discovery, research analysis, and ideation stages. They should determine what needs to be tested out and create a plan for creating the prototype, considering the level of fidelity needed, the resources available, and the timeline. Additionally, they should consider what metrics they want to measure when testing the prototype, such as user engagement, usability, and satisfaction.
References:
[1] https://www.salesforce.com/blog/2019/12/ux-design-prototyping.html [2] https://uxplanet.org/the-importance
質問 # 42
A UX Designer is adding an icon without a visible, descriptive level to an interface using a salesforce Lightning Design System (SLDS) component Blueprint.
Which attribute should be used to ensure the icon complies with accessibility requirements?
- A. title
- B. href
- C. class
- D. for
正解：C
質問 # 43
Cloud kicks research team provides its UX Designer with a readout stating the audience for the design solution has a high number of visually impaired people.
How should the design be approached?
- A. Ensure all text is black to maximize readability.
- B. Optimize for color contrast-ratio and screen-reading technology.
- C. Design a mobile-responsive solution to be used with Mobile Publisher.
- D. Ensure Health Insurance Portability and Accountability Act (HIPAA) standards and guidelines are followed.
正解：B
解説：
Explanation
The correct answer is B.
When designing for a visually impaired audience, it is important to optimize for color contrast-ratio and screen-reading technology. This will ensure that the design is accessible to those with visual impairments. Color contrast-ratio ensures that the text is easily readable, while screen-reading technology allows people with visual impairments to access the content on the website using a screen reader. Additionally, Salesforce has some great resources on designing for accessibility, such as their Accessibility Design Guide
[1] and their Accessibility Best Practices [2].
[1] https://www.salesforce.com/content/dam/web/en_us/www/documents/salesforce-accessibility-design-guide.p
質問 # 44
Sales managers want their team members to help each other close Opportunities. The Opportunity and Account organization-wide defaults are private. To grant Opportunity access to sales reps on the same team, owner ship-based sharing rules were created for each team.
What is the side effect of this approach?
- A. Sales reps on the same team will have Read access to the Accounts for Opportunities owned by their team members.
- B. All sales reps will have Read access to all Accounts.
- C. Sales Reps on the same team will have Edit access to the Accounts for Opportunities owned by then team members.
- D. All sales reps will have Read access to Accounts for all Opportunities.
正解：A
質問 # 45
Which document should be the source of truth for consistency when implementing a company's brand on Salesforce?
- A. Style Guide
- B. Pattern Library
- C. Salesforce Lightning Design System
- D. Design Principles
正解：C
解説：
Explanation
The Salesforce Lightning Design System (SLDS) is a comprehensive library of design patterns, components, and guidelines that enable developers and designers to create consistent user interfaces on the Salesforce platform. It includes a comprehensive library of user interface components, guidelines for design consistency and accessibility, and detailed usage instructions. Using the Salesforce Lightning Design System ensures that all design elements and interactions on Salesforce use the same set of standards and patterns, resulting in a consistent and unified user experience. For more information, see the Salesforce Lightning Design System page (https://www.lightningdesignsystem.com/).
質問 # 46
Cloud Kicks wants to represent stages for opportunities within the sales process.
Which Salesforce Lightning Designing System (SLDS) component should be recommended?
- A. Scoped Tabs
- B. Activity Timeline
- C. Path
- D. Progress indicator
正解：D
質問 # 47
A UX designer is creating a customer support site in experience builder that will internationalized across the
12 different countries
Which two designs considerations should be made when planning for the site
- A. Country flags used as links to adjust languages provide an ideal way to switch between locals or languages for users
- B. colors may have different cultural meanings in different countries, changing the intent of UI elements
- C. Country may read text is a different direction (right to left) vs (left to right) and layouts will need to be adjusted
- D. colors may have different contrast ratios in some countries and need adjusted contrast for proper visibility by users
正解：B、C
質問 # 48
A UX Designer has created a new form for a call center that takes special delivery information from its customers.
The designer wants to ensure the call center staff finds the form easy and intuitive to use.
Which kind of testing should be conducted to validate this?
- A. Usability Testing
- B. Survery
- C. Qualitative
- D. Focus Groups
正解：C
質問 # 49
A UX Designer has recently released a feature on experience Cloud and wants to know if the feature was successful and track usability over time.
Which research methodology should be used?
- A. Qualification
- B. Quantitative
- C. Qualitative
- D. Quantizing
正解：C
質問 # 50
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