更新されたPDF（2025年最新）実際にあるSalesforce Sales-Cloud-Consultant試験問題
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Salesforce Sales-Cloud-Consultant 認定試験の出題範囲：
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Salesforce Sales-Cloud-Consultant試験は、Salesforce Sales Cloudの専門知識を実証しようとする専門家向けに設計された認定試験です。この試験は、Salesforce Automation、販売およびマーケティング分析、販売プロセス管理、顧客管理など、さまざまな分野で候補者の知識とスキルをテストすることを目的としています。
質問 # 80
CORRECT TEXT
What trigger actions are available to a developer if writing anApex triggeron the Chatter Feed Item object?
正解：
解説：
1. Before undelete
2. Before delete
質問 # 81
How are Quotas defined in Salesforce?
正解：
解説：
Users with the appropriate permission can set their individual quota. Administrators and users with the appropriate permission can always edit any quota, and managers can always change the quotas of users that report directly to them in the role hierarchy.
質問 # 82
A Service Manager has just configured Live Agent at a company site. Now, the Agents cannot see the Live Agent footer component in the console.
Which configuration option should be verified?
- A. Verify that users are assigned the Live Agent user profile.
- B. verify that users have access to the Live Agent chat buttons.
- C. Verify that users have access to the Live Agent public group.
- D. Verify that users are assigned the Live Agent feature license.
正解：A
質問 # 83
A sales manager at Cloud Kicks wants the sales team to stay informed about the team's progress in Quip. Which approach should a consultant recommend?
- A. Utilize Salesforce Notes standalone related list in Lightning Experience.
- B. Connect a document or spreadsheet to a Slack channel.
- C. Use Salesforce Chatter groups and enable access to the sales team.
- D. Use Salesforce Chatter groups and restrict access to the sales team.
正解：B
解説：
User stories are a way of capturing requirements using an Agile methodology. User stories describe what a user wants to do, why they want to do it, and how it will benefit them. User stories are written from the user's perspective, using simple and clear language. User stories can help the consultant understand the customer's needs and priorities, and deliver value in small and frequent increments. Verified Reference:
https://developer.salesforce.com/resources2/certification-site/files/SGCertifiedSalesCloudConsultant.pdf (page 19)
https://trailhead.salesforce.com/en/content/learn/modules/agile-development-with-salesforce-dx/write-user-stories
質問 # 84
18. A premier customer for Universal Software needs access to confidential product roadmap information.
To securely send this information using content delivery, what step should a sales representative take? Choose
2
answers
- A. Require the customer to enter a password to view the content.
- B. Remove access to the content after a specified date.
- C. Require the customer to enter a security token to download the content.
- D. Require the recipient to log into Salesforce to access the content.
正解：A
質問 # 85
Cloud Kicks has just deployed an of its configurations. The admin wants to build a separate process but uses most of the objects that were deployed.
What is the best practice a consultant should recommend to the admin?
- A. Build in a Developer Sandbox and test changes in Production.
- B. Build m a test release environment and test changes in Production.
- C. Build m a test release environment and test changes in a test release environment.
- D. Build in a Developer Sandbox and test changes in a test release environment.
正解：B
質問 # 86
Cloud Kicks wants to integrate back-end systems with Salesforce. The track the "Shoe of the Month" product shipments to each customer and the associated tracking information is stored in a back-end tracking system.
Which set of this integration?
- A. Custom object "Status," Opportunity, Lead, Account, Product
- B. Custom Lightining Component, Opportunity, Product
- C. Custom object "Status," Opportunity, Product
- D. Custom object "Status," Opportunity line Item, Product
- E. Cutom Lightning Component, opportunity, Lead, Product
正解：C
質問 # 87
The sales management at Universal Containers is reviewing the quality of leads generated from marketing campaigns.
What information is available to assist with this type of analysis?
Choose 2 answers:
- A. Average amount of time required to convert leads to opportunities
- B. Average number of activities required to convert leads to opportunities
- C. Percentage of leads converted to opportunities
- D. Percentage of leads that could not be contacted due to bad data
正解：B、D
質問 # 88
What are some of the ways to align communication between the sales and marketing organizations? (Select all that apply)
- A. Standardize internal and external communication with templates
- B. Evaluate impact of collateral on bringing leads through to close
- C. Communicate availability of sales collateral
- D. Provide sales collateral in one place
- E. Gather feedback on sales collateral and templates
- F. Have a daily meeting with sales to check on latest developments
正解：A、B、C、D、E、F
質問 # 89
The VP of Operations wants to synchronize customer data from the data warehouse with Salesforce. What should the Consultant recommend to ensure data integrity?
- A. Set up a Process Builder process on the Account object to check for unique values
- B. Set up a Flow on the Account object to check for unique values.
- C. Set up an encrypted field on the Account object with Read Only on the field security settings for all profiles except the administrator profile
- D. Set up an External ID field on the Account object with Read Only on the field security settings for all profiles except the administrator profile
正解：D
質問 # 90
The VP of sales at Good Kicks wants to know the percentage of opportunities in a certain stage that were eventually closed won.
Which two steps should a consultant take to create a solution?
Choose 2 answers
- A. Create a roll-up summary formula.
- B. Enable Feed Tracking.
- C. Update a custom field using automation.
- D. Create a report and dashboard.
正解：C、D
解説：
* Updating a custom field using automation and creating a report and dashboard are the two steps required to create a solution for showing the percentage of opportunities in a certain stage that were eventually closed won. A custom field is a field that can be added to an object to store additional information that is not available in the standard fields. Automation is a way of executing actions or tasks based on certain criteria or triggers, such as workflows, process builder, flows, etc. A report is a tool that displays data from one or more objects in a tabular or graphical format. A dashboard is a tool that displays data from one or more reports in a visual way, such as charts, gauges, tables, etc.
* By creating a custom field on the Opportunity object that stores the stage value when the Opportunity is closed won or closed lost, and updating this field using automation whenever the stage changes, sales managers can track the original stage of each closed Opportunity. By creating a report and dashboard that show the percentage of closed won Opportunities by their original stage, sales managers can see how effective each stage is in leading to successful deals.
質問 # 91
Universal containers sales team would like to track product shipments for each of its customers. The shipment
tracking information is currently available in a back end system, which the company plans to integrate with
Salesforce. Which objects are relevant for this integration?
- A. Lead, Account, Opportunity Product, Custom object -Shipment Status.
- B. Lead, Opportunity, Product, Custom object-Shipment Status.
- C. Opportunity, Opportunity product, Contract, Custom object Shipment Status.
- D. Opportunity, Opportunity product, Custom object-Shipment Status.
正解：D
質問 # 92
UC is deploying the Sales Cloud to 500 sales users. The implementation team is planning an end user support plan for the first week of the implementation. Which item should be included in the plan? (Choose 2 answers)
- A. Communication to customers about potential issues
- B. Meeting schedule to review open issues and escalations
- C. Process for users to report issues
- D. 24-7 support from the IT team
正解：B、C
質問 # 93
Your company sells service contracts where the customer pays once a year for a monthly service package. What type of schedule should you set up?
- A. Default Quantity Schedule
- B. Don't create any default schedule
- C. Default Revenue Schedule
- D. Default Revenue and Quantity Schedule
正解：A
質問 # 94
Universal Containers is working to expand its residential business in the U.S. Sales reps are being asked to canvas neighborhoods m their areas, leveraging new door-to-door campaign material to secure new customers. Internal studies have shown the most valuable residential customers typically have a household income range between $50,000 and $70,000.
Which solution should the consultant recommend to help sales reps determine the best neighborhoods to canvas?
- A. Salesforce Maps using the Demographic Context data source to display income ranges for regions within their territories
- B. Salesforce Maps with ESR1 integration to display high density neighborhoods
- C. A Salesforce Maps component plotting non-customers in residential neighborhoods
- D. API integration with Salesforce Maps to plot existing customers on territory maps
正解：A
質問 # 95
Universal Containers (UC) has acquired another company that uses Salesforce and is migrating its legacy email alerts, and approval processes.
Which two steps should the consultant perform to maintain data integrity?
Choose 2 answers
- A. Enable the Create Audit Fields permission to insert historically accurate records.
- B. Merge the legacy Salesforce org into UC's Salesforce org and migrate the approval processes.
- C. Use the Salesforce Approval Process clone feature to migrate approval processes.
- D. Insert users, and then migrate email alerts and approval processes into UCs Salesforce org.
正解：A、D
質問 # 96
When emails sync by Einstein Activity Capture, how are the emails matched to Sales Cloud records?
- A. Matching is based on Full Name and standard Email field.
- B. Matching is based on the standard Email field.
- C. Matching is based on any Email field.
正解：B
解説：
When emails sync by Einstein Activity Capture, the matching to Sales Cloud records is based on the standard Email field. Einstein Activity Capture automatically associates emails and events with the correct Salesforce records by looking at the email addresses of the recipients. The standard Email field on Contact, Lead, and User objects is used to make these associations, ensuring that activities are accurately reflected in the related records.
質問 # 97
A sales Rep in the universal won a sales deal and set the opportunity stage as Close/Won. What impact will this change have on the opportunity in the forecast?
- A. It will be associated with the Closed/Won forecast category and automatically contribute to the forecast.
- B. It will be associated with the Closed/Won forecast category and will need to be added by the sales rep.
- C. It will be associated with the Closed/Won forecast category and contribute to the forecast once approved with the manager.
- D. It will be associated with the Closed/Won forecast category and will need to be committed by the sales rep.
正解：A
質問 # 98
UC is undergoing a sales reorganization and wants to enable territory management. What should UC review before enabling territory management? Choose 2 answers
- A. Quotes and orders
- B. Opportunities and forecasting
- C. Multi-currency and contracts
- D. Account and opportunity sharing
正解：B、D
質問 # 99
A sales manager for one of Cloud Kicks' sales territories is unable to see a forecast for the current quarter.
What will resolve this problem?
- A. Set the forecast manager for this territory.
- B. Add the sales manager to the forecasting public group.
- C. Select the correct forecast from the user record.
- D. Suggest the opportunity owner share the opportunity with the sales manager.
正解：A
質問 # 100
Cloud Kicks' (CK) global sales operations team has to export reports from Salesforce and manipulate them in Excel to convert regional deals to the correct currency conversion. CK wants to generate accurate reporting directly in Sales Cloud.
After enabling Advanced Currency Management, what should the consultant do next?
- A. Update currency values manually on a weekly basis.
- B. Adjust currency conversion dynamically based on date range.
- C. Show deal values in a user's default currency.
正解：B
解説：
Enabling Advanced Currency Management in Salesforce allows Cloud Kicks to manage dated exchange rates, which are essential for accurate reporting on global sales in multiple currencies. This feature enables dynamic adjustment of currency conversions based on the date of the transaction, providing more precise financial reporting that reflects currency fluctuations over time.
* Using Advanced Currency Management: This feature enables Salesforce to apply the correct exchange rate based on the close date of an opportunity, ensuring that financial reports in Salesforce accurately reflect historical and current exchange rates.
* Accuracy in Global Reporting: With dynamic currency conversion adjustments, CK can eliminate the need to manually convert currencies, enhancing both the efficiency and accuracy of reporting.
Option A (manual updates) would be inefficient and error-prone, and Option B (showing in user's default currency) does not address currency conversion for reporting purposes. More information on setting up currency management can be found in Salesforce Advanced Currency Management documentation.
質問 # 101
The operations manager wants to synchronize the customer list from the back office systems with Salesforce. What should the consultant recommend to ensure data integrity?
- A. Create a unique ID field on the Opportunity object.
- B. Create an Apex trigger to exchange data between the Salesforce instance and the back office system.
- C. Create an External ID field on the Account object
- D. Create a webservice connection between the Salesforce instance and the back office system.
正解：C
質問 # 102
You have an Opportunity in the Value Proposition stage, for an amount of $1,000 that has a 50% Probability
of closing. If all goes well, and this Opportunity closes, how much revenue will be realized?
- A. $500
- B. $750
- C. $1,000
正解：C
質問 # 103
Universal Containers (UC) created a new mobile app that enables customers to place orders and trackfulfillment. UC wants to quickly embed customer service into the new mobile app. Which two features should be added to meet this requirement? Choose 2 answers
- A. Field Service Lightning
- B. Chatter Groups
- C. Salesforce Knowledgebase
- D. Service CloudSOS
正解：A、D
質問 # 104
Sales managers at Cloud Kicks need to visualize all open opportunities within a 10-mile radius based on the location of the related account.
Which solution should a consultant recommend?
- A. Enable Location Services and add the Account Address field to the Opportunity page layout.
- B. Leverage Salesforce Maps to show open opportunities on a Data Layer.
- C. Create a dashboard that uses a report grouping opportunities by account location.
正解：B
解説：
Salesforce Maps is a powerful tool that allows users to visualize data geographically, which is particularly useful for field sales teams. By leveraging Salesforce Maps, Cloud Kicks can utilize the Data Layer feature to display all open opportunities within a specified radius based on the account's location.
The Data Layer functionality in Salesforce Maps enables users to plot data points, such as account addresses, and apply filters to show specific records (in this case, open opportunities). This approach provides a visual and interactive map view of opportunities within a set radius, which is ideal for sales managers who need to manage and plan field operations efficiently.
In this scenario, using Salesforce Maps offers a more comprehensive and visually engaging solution compared to other options, as it supports real-time location-based insights that are crucial for decision-making in territory management. For more information on Salesforce Maps and Data Layers, you can refer to the Salesforce documentation here: Salesforce Maps Overview.
質問 # 105
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