合格させるOmniStudio-Consultant試験問題で実際テストエンジンPDFには110問題あります
最新をゲットせよ！OmniStudio-Consultant認定練習テスト問題の試験問題集
質問 11
An insurance company wants to create an OmniScript that allows the user to review and change account number such as phone number and website. In this process, the following functionality is needed:
* Enter the company's website
* Enter the account phone number
* Each field should display on a separate line of the page
Which three elements should the consultant include in the OmniScript design solution?
Choose 3 answers
- A. Telephone
- B. Number
- C. Text Area
- D. Line Break
- E. Text
正解: A,D,E
質問 12
A business plans to implement new tools for their call center agents to increase efficiency and improve customer experience. The business needs to reduce new agent ramp-up time. During the discovery phase of the project, the business identifies the following requirements for the project:
* Easy access to frequent processes
* "At a glance" dashboards of customer information
* Lists of customer bills, which are stored on an external system
Which two FlexCard benefits should the consultant highlight when presenting a proposed solution?
Choose 2 answers
- A. Allow customers to enter bill payment information
- B. Guide users through complex processes
- C. Display different actions based on context
- D. Display a 360° view of the customer
正解: B,D
質問 13
which two of the following use cases are best solved using Calculation Procedures & Matrices?
Choose 2 answers
- A. To apply the correct factor when determining a cost
- B. To determine the list of products to display to a customer
- C. To retrieve text data and convert it to an integer
- D. To return output that is calculated differently based on the date
正解: A,D
質問 14
A business wants to transform an existing process into a digital interaction using OmniScript. The process includes several steps. Some steps apply to all users, and other steps only apply to users depending on their responses to certain questions. The business does not want all users to have to go through all the steps.
Which OmniScript feature should the consultant recommend to meet this requirement?
- A. Conditional Views
- B. User Roles
- C. Script Configuration
- D. Script Profiles
正解: A
質問 15
A company implements an integration procedure that is invoked from an OmniScript. The integration procedL includes a very long-running process that makes users impatient.
Which feature should the consultant recommend to Improve performance and address users' concerns?
- A. Conditions
- B. Batch jobs
- C. Chaining
- D. Try Catch
正解: C
質問 16
A company wants to create a guided process for their customers. The process needs to retrieve data from Salesforce as well as external systems, and the steps of the process will branch depending on input from the user. Users will complete the process in a single session.
How should the consultant design the solution to meet these requirements?
- A. OmniScripts and Integration Procedures
- B. OmniScripts and DataRaptors
- C. FlexCards and DataRaptors
- D. FlexCards and Integration Procedures
正解: A
質問 17
Which OmniStudio tool can be used to invoke scheduled jobs?
- A. Calculation Procedure
- B. DataRaptor Load
- C. Integration Procedure
- D. DataRaptor Extract
正解: C
質問 18
what can a DataRaptor Extract do?
- A. Create data in multiple related objects
- B. Load data from external sources
- C. Retrieve data from multiple related objects
- D. Extract data from a spreadsheet
正解: C
質問 19
A business wants to create a reusable OmniScript to capture customer payment information during the order process. The business decides that the first step of the payment process should include:
* Payment type (credit card or bank account)
* Payment amount
Which two elements should the consultant recommend for this step of the process?
Choose 2 answers
- A. Number
- B. Multi-select
- C. Currency
- D. Radio
正解: C,D
質問 20
An existing OmniScript used to capture and update customer information displays the following information o same page:
* Name
* Age
* Street
* Last name
* Postal code
* Gender
* State
* Phone
* City
* Country
* Email
Users report that the information displays in no specific order. Users experience errors when filling the inform because it is not categorized. The process fails after submission because the mandatory fields are blank.
How can the consultant improve the user experience of the OmniScript?
- A. Use a Visualforce Page with the categories, labels, and the required validation
- B. Use Block elements to group and required property checked in some of the inputs
- C. Use a template for each category and adding custom code for the required validation
- D. Use Section to break the information and Headline to the title and a required icon in the input
正解: B
質問 21
A telecommunications company wants to create a 360° view of their customers, including all customer install products grouped by service address. During the discovery phase of the project, the consultant identifies that installed products can have 4 different statuses. Agents complete different processes, depending on status of installed product. The consultant creates an inventory of all statuses and processes as shown below.
* Status = Active
o Pay bill
o Review usage
o Cancel service
* Status = Suspended
o Pay bill
o Reconnect service
o Cancel service
* Status = Pending installation
o Set up billing
o Schedule installation
o Cancel installation
* Status = Canceled
o Reconnect service o Cancel service
* Status = Pending installation
o Set up billing
o Schedule installation
o Cancel installation
* Status = Canceled
o Pay bill
o Disconnect service
o Reconnect service
Which two FlexCard features should the consultant use to meet these requirements?
Choose 2 answers
- A. States
- B. Custom Style
- C. Flyout
- D. OmniStudio Action
正解: A,D
質問 22
which of the following are Integration Procedure Actions?
- A. PDF
- B. TypeAhead
- C. OmniScript
- D. Email
正解: D
質問 23
What is the purpose of a DataRaptor Load?
- A. Write data to Salesforce objects
- B. Post data to Salesforce APIs
- C. Send data to a PDF template
- D. Load data to an Interface object
正解: A
質問 24
Which OmniStudio tool creates a Chatter post and sends to a Chatter feed?
- A. Calculation Procedure
- B. DataRaptor Load
- C. Integration Procedure
- D. FlexCards
正解: C
質問 25
A company wants to create a new digital interaction process that allows customers to request a quote for service from a local retail energy supplier. The process requires the following actions:
* Allow the user to select one or more energy products from a list
* Get current energy usage data from an external system via an API
* Save the data back to Salesforce as a lead
Which three OmniScript elements should the consultant recommend to meet these requirements?
Choose 3 answers
- A. Post to Object Action
- B. Multi-select Input
- C. HTTP Action
- D. DataRaptor Post Action
- E. Radio Input
正解: B,C,D
質問 26
A company has a requirement to create a 360° view of their customers using FlexCards. At this company, customer data is stored in Salesforce but also in external legacy systems. A consultant reviews the use cases needed and recommends a FlexCard canvas that contains multiple child cards inside the state of a parent FlexCard.
What is the advantage of embedding multiple child cards in this scenario?
- A. Enables easier global styling changes
- B. Allows multiple data sources to be used
- C. Allows conditional views with the Toggle element on each child card
- D. Enables the FlexCard to be used on a Community page
正解: B
質問 27
A business needs to display installed products for field service technicians on service calls using a mobile device The installed product information must be summarized so the technician can see key details at a glance. How the technician also needs to sometimes access a list of past service dates for each product.
Which two FlexCards features should the consultant recommend to meet this requirement?
Choose 2 answers
- A. Customize the styling
- B. Use card states
- C. Enable the Responsive property
- D. Use flyouts
正解: C,D
質問 28
Which OmniStudio tool is optimized for performance and minimizes configuration time?
- A. Calculation Procedure
- B. DataRaptor Extract
- C. DataRaptor Turbo Extract
- D. Integration Procedure
正解: C
質問 29
When designing OmniScripts, which three best practices should consultants recommend to increase user adoption?
Choose 3 answers
- A. Prefill data for users when possible
- B. Divide complex processes into sections
- C. Provide user help text
- D. Replicate existing processes as-is
- E. Provide keystroke commands for data entry
正解: A,B,C
質問 30
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