最新 [2023年06月28日]OmniStudio-Consultant試験正確解答Salesforce Certified OmniStudio ConsultantのPDF問題
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質問 # 42
A business process needs to perform a multi-step calculation on each contact record in a list.
Using an Integration Procedure to process the list, what feature can be used to meet this requirement?
- A. Conditional Block
- B. DataRaptor Transform Action
- C. Batch Action
- D. Loop Block
正解：D
質問 # 43
A company needs to create a new quote estimation process for its services team. This process involves multi; steps. The user needs to enter a variable number of rows of data in order to calculate the correct final price f the quote. The data that needs to be entered in each row includes:
* Service category
* Number of hours
* Hourly rate
The number of hours should be multiplied with the hourly rate to calculate the total for each row.
Which three OmniScript elements should the consultant recommend to meet these requirements?
Choose 3 answers
- A. Multi-select
- B. Formula
- C. Step
- D. Input Block
- E. Edit Block
正解：B、C、E
質問 # 44
When a customer calls to add a new primary contact to their account, call center agents need to complete a I contact form. The agent enters the new contact information using an OmniScript and then needs to generate PDF with the contact information pre-filled that can be shared with the customer.
Which OmniStudio tool should the consultant recommend to generate the pre-filled PDF'
- A. OmniStudio Action
- B. DataRaptor
- C. Calculation Procedure
- D. Integration Procedure
正解：B
質問 # 45
A customer needs to create an OmniScript to capture payment Information. In the first step of the process, it user selects a payment type such as credit card, debit card, or direct bank account payment. Each payment t should display with a different icon. The process should check to see if the customer has any saved payment information of that type, and if there is, no further action is required. If there is no saved payment informatic then the user should be allowed to enter the information, and the process should save It.
Which three OmniScript elements should be used to meet these requirements?
Choose 3 answers
- A. DataRaptor Extract Action
- B. DataRaptor Transform Action
- C. DataRaptor Post Action
- D. Select
- E. Radio
正解：A、C、E
質問 # 46
Which three functions are performed by Action elements in OmniScript?
Choose 3 answers
- A. Get and update data through APIs
- B. Get and update data in Salesforce
- C. Send DocuSign emails for signature
- D. Display error messages to the user
- E. Organize data into multiple pages
正解：A、B、C
質問 # 47
A business has a project that must be completed soon in order to meet important deadlines. However, the developer on the project has left the company, and the new team on the project has decided to use OmniStudio tools. The development work completed so far was done using APEX code. The new team must complete the project following these guidelines:
* Minimize implementation time
* Ensure end-user processes are as simple as possible
* Find a way to ensure optimal UX
In this scenario, what two actions should the consultant recommend to the project team' Choose 2 answers
- A. Replace existing APEX using DataRaptors and HTTP Actions
- B. Create new LWC templates for branding and styling
- C. Implement FlexCards and OmniScripts for the front-end
- D. Use existing APEX classes as data sources
正解：A、C
質問 # 48
In which two cases should an integration procedure be used as a data source for FlexCards and OmniScripts, Choose 2 answers
- A. To separate the user interface from changes in the data sources
- B. To retrieve multiple data sources in a single response
- C. To minimize the number of elements to be configured
- D. To achieve elastic scaling
正解：A、B
質問 # 49
A business has been experiencing a downturn in customer satisfaction due to billing Issues. The business lear that when customers are allowed to schedule an inquiry call with an agent, customer satisfaction improves.
For this reason, the business decides to create an OmniScript that asks the customer to rate their customer satisfaction using a 1-5 rating scale. If the customer satisfaction is less than 2, it should allow the customer t request a call back on a certain date and then create a case that includes a list of bills from an external syste the last 5 months in the case description.
In what order should the consultant design the elements of the OmniScript to meet these requirements?
- A. Radio Input, Date Input, HTTP Action, DataRaptor Post Action
- B. HTTP Action, Radio Input, Date Input, DataRaptor Post Action
- C. Date Input, Radio Input, HTTP Action, DataRaptor Post Action
- D. HTTP Action, DataRaptor Post Action, Date Input, Radio Input
正解：A
質問 # 50
An Insurance agency wants to enable its call center agents to be more efficient when handling customer inqul.... After analyzing patterns In the call logs, the agency discovers that one of the top customer requests is to find total insurance premiums paid as well as the difference year over year. Agents need to relay this information the customer and then send them a summary report by email. The agency decides to implement this process using OmniScript.
What three OmniScrlpts elements should be used to meet the requirements?
Choose 3 answers
- A. Calculation Action
- B. DataRaptor Extract Action
- C. Email Action
- D. Messaging Element
- E. DataRaptor Post Action
正解：A、B、C
質問 # 51
A business needs to display installed products for field service technicians on service calls using a mobile device The installed product information must be summarized so the technician can see key details at a glance.
How the technician also needs to sometimes access a list of past service dates for each product.
Which two FlexCards features should the consultant recommend to meet this requirement?
Choose 2 answers
- A. Enable the Responsive property
- B. Use card states
- C. Customize the styling
- D. Use flyouts
正解：A、D
質問 # 52
A health provider company is building a new application for its medical officers. The company wants to display medical test reports for patients. Medical test reports is a custom object, related to the Patients object. For e< patient, the company needs to list each medical test report including the report name, date requested, and d generated. From each medical test report, the user should be able to take the following actions:
* Approve
* Print for Review
* Send for Retest
Which OmniStudio tools should the consultant use to design a solution to meet these requirements?
- A. Multiple FlexCards with single action
- B. Single FlexCard with multiple actions
- C. OmnlScript with multiple Step elements
- D. Salesforce list view with custom buttons/links
正解：B
質問 # 53
A business implements a simple OmniScript in their call center that allows agents to quickly create a case when on the phone with customers. The OmniScript has been running successfully in the call center for over a year. The business decides it wants to allow partners to create cases directly from their Community portal.
What is the most efficient solution that the consultant can propose to meet this new requirement?
- A. Embed the existing OmniScript as a reusable component within a new Community OmniScript.
- B. Deploy the existing OmniScript to the Community portal using OmniOut.
- C. Clone the existing OmniScript to a new LWC OmniScript and deploy to the Community portal.
- D. Duplicate the existing OmniScript and deploy the new script on the website.
正解：A
質問 # 54
When a customer wants to buy a new device, a discounted rate can be applied after considering the number lines and internet coverage on their current plan.
Which OmniStudio tool could a consultant recommend to get the discounted rate?
- A. OmniStudio Action
- B. DataRaptor Turbo
- C. DataRaptor Transform
- D. Calculation Matrices
正解：D
質問 # 55
An investment portfolio manager wants to build a console to display:
* Client information
* Profile attributes
* Investment instrument information
There are more than 20 profile attributes. Each investment instrument has 15 fields of information to display.
The fields should be grouped logically.
How should the consultant design a solution to meet the requirements?
- A. * A header FlexCard for client information and profile attributes
* Child FlexCards for investment instruments with a Flyout for additional information - B. * A header FlexCard for client information with a Flyout for profile attributes
* Child FlexCards for investment instruments with a Flyout for additional information - C. * An OmniScript with a Step for client information
* Block Elements for investment instruments - D. * A header FlexCard for client information and profile attributes
* FlexCards for investment instrument information
正解：C
質問 # 56
Agents for an insurance company need to know the current and past weather conditions when creating claims customers. The consultant implements a FlexCard for weather conditions in the console to ensure the agents h access to the information. The FlexCard needs to provide fields extracted from a weather API and account field from Salesforce.
According to best practice, what data source should be used?
- A. Streaming API
- B. REST
- C. DataRaptor Extract
- D. Integration Procedure
正解：D
質問 # 57
A business is creating a new OmniScript that will allow agents to launch a guided selling process from an account detail page. The consultant reviews the initial design proposed for the OmniScript and sees that the process ^ the following steps:
* Step 1: Enter account name to retrieve account information
* Step 2: Review and edit account information
* Step 3: Select products
* Step 4: Enter payment information
Following best practices, what suggestion should the consultant make to improve the design?
- A. Use Multi-select elements in Step 3 for the product list.
- B. Remove Step 1 and prefill the account information automatically.
- C. Divide Step 2 into two steps, so each task is distinct.
- D. Use an Edit Block in Step 4 to enter payment information.
正解：B
質問 # 58
A business has a requirement to display an account and all of the associated contacts on a page. The number contacts will vary for each account. For each contact, the page should display first name, last name, email, at phone number with options to edit the contact information or send a message. The primary contact for an a should be highlighted with a blue border.
Which two FlexCards features should the consultant recommend to meet these requirements?
Choose 2 answers
- A. Repeat Block
- B. Datatable
- C. Flyouts
- D. States
正解：B、D
質問 # 59
A consultant needs to design an OmniScript to capture the following information:
* Select one payment method from a list of options
* Enter the address information with autocomplete
* Enter a phone number
Which OmniScript elements should be used to capture this information?
- A. Checkbox, Geolocation, and Number
- B. Select, TypeAhead, and Number
- C. Radio, TypeAhead, and Telephone
- D. Multi-Select. Address, and Telephone
正解：C
質問 # 60
An investment portfolio manager wants to build a console to display:
* Client information
* Profile attributes
* Investment instrument information
There are more than 20 profile attributes. Each investment instrument has 15 fields of information to display. The fields should be grouped logically.
How should the consultant design a solution to meet the requirements?
- A. * A header FlexCard for client information and profile attributes
* Child FlexCards for investment instruments with a Flyout for additional information - B. * A header FlexCard for client information with a Flyout for profile attributes
* Child FlexCards for investment instruments with a Flyout for additional information - C. * An OmniScript with a Step for client information
* Block Elements for investment instruments - D. * A header FlexCard for client information and profile attributes
* FlexCards for investment instrument information
正解：C
質問 # 61
A telecommunications company wants to create a 360° view of their customers, including all customer install products grouped by service address. During the discovery phase of the project, the consultant identifies that installed products can have 4 different statuses. Agents complete different processes, depending on status of installed product. The consultant creates an inventory of all statuses and processes as shown below.
* Status = Active
o Pay bill
o Review usage
o Cancel service
* Status = Suspended
o Pay bill
o Reconnect service
o Cancel service
* Status = Pending installation
o Set up billing
o Schedule installation
o Cancel installation
* Status = Canceled
o Reconnect service o Cancel service
* Status = Pending installation
o Set up billing
o Schedule installation
o Cancel installation
* Status = Canceled
o Pay bill
o Disconnect service
o Reconnect service
Which two FlexCard features should the consultant use to meet these requirements?
Choose 2 answers
- A. Flyout
- B. OmniStudio Action
- C. Custom Style
- D. States
正解：B、D
質問 # 62
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Salesforce OmniStudio-Consultant試験は、Salesforce OmniStudioプラットフォームの実装と構成に特化したプロフェッショナル向けに設計されています。この試験では、Web、モバイル、ソーシャル、および電子メールを含む複数のチャネルにわたる統合的でエンドツーエンドの顧客体験を作成および管理するために必要なスキルと知識が検証されます。この認定は、OmniStudioツールセットを使用してカスタムでスケーラブルなソリューションを設計および実装する専門家であるコンサルタント、アーキテクト、および開発者にとって理想的です。
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