試験高合格率保証2023年11月09日 OmniStudio-Consultant試験問題と正確な回答！
テストエンジン練習問題OmniStudio-Consultant有効最新の問題集
Salesforce Certified OmniStudio Consultant試験に合格するためには、データモデリング、データ統合、自動化、ユーザーエクスペリエンスデザイン、およびアナリティクスなどのトピックに精通していることを示す必要があります。試験は60問の多肢選択問題で構成され、時間制限は105分です。合格点は65％以上である必要があります。この認証は2年間有効であり、Salesforceエコシステムの最新のアップデートや技術に常にアップデートするために継続的な教育やトレーニングを受けることが必要です。
Salesforce Certified Omnistudio Consultant認定試験は、SalesforceのOmnistudioプラットフォームの実装と構成の経験がある専門家向けに設計されています。このプラットフォームは、企業がWeb、モバイル、ソーシャルメディア、さらには店内のやり取りなど、すべてのチャネルでシームレスでパーソナライズされたカスタマーエクスペリエンスを作成できるように設計されています。認定試験では、Omnistudioアーキテクチャ、構成、カスタマイズ、他のSalesforce製品との統合など、幅広いトピックをカバーしています。
質問 # 67
Which element allows a user to retrieve data from a single field and display it in a dropdown list?
- A. DataRaptor Extract Action
- B. Select
- C. Calculation Action
- D. Lookup
正解：D
解説：
Explanation
The element that allows a user to retrieve data from a single field and display it in a dropdown list is Lookup.
Lookup allows the user to search for a value from a Salesforce object or an external system and select it from a list of suggestions. Calculation Action is used to perform calculations on data. DataRaptor Extract Action is used to retrieve data from multiple fields or records. Select is used to display a list of predefined values.
質問 # 68
A business implements a simple OmniScript in their call center that allows agents to quickly create a case when on the phone with customers. The OmniScript has been running successfully in the call center for over a year. The business decides it wants to allow partners to create cases directly from their Community portal.
What is the most efficient solution that the consultant can propose to meet this new requirement?
- A. Duplicate the existing OmniScript and deploy the new script on the website.
- B. Clone the existing OmniScript to a new LWC OmniScript and deploy to the Community portal.
- C. Deploy the existing OmniScript to the Community portal using OmniOut.
- D. Embed the existing OmniScript as a reusable component within a new Community OmniScript.
正解：B
解説：
Explanation
The most efficient solution is to clone the existing OmniScript to a new LWC OmniScript and deploy it to the Community portal. LWC OmniScripts are designed for web-based interactions and can be easily embedded in any web page. OmniOut is not a tool for deploying OmniScripts, but a feature that allows users to export data from an OmniScript. Embedding the existing OmniScript as a reusable component within a new Community OmniScript would require creating an unnecessary wrapper script. Duplicating the existing OmniScript would create redundant code and maintenance issues.
質問 # 69
A company begins a project to unify its customer data across the enterprise. After completing the discovery t analysis phases of the project, the project team recommends FlexCards as the primary solution. The stake holder of the project are excited to move forward with this recommendation. However, IT is concerned that creating FlexCards will require custom coding and advanced technical skills they do not have on their team.
Which two features should the consultant highlight to address IT's concerns?
Choose 2answers
- A. Newport Design System used in FlexCards
- B. The FlexCard Wizard
- C. The FlexCard Designer
- D. Lightning web components used in FlexCards
正解：C、D
解説：
Explanation
The two features that the consultant should highlight to address IT's concerns are Custom Styles and FlexCard Designer. Custom Styles are a feature that allows applying custom CSS properties to an OmniScript or a FlexCard element. Custom Styles do not require any coding skills, and can be easily configured using a graphical interface. FlexCard Designer is a tool that allows creating and editing FlexCards using a drag-and-drop interface. FlexCard Designer also does not require any coding skills, and can be used by anyone who has access to OmniStudio tools
質問 # 70
A company wants to create a guided process for their customers. The process needs to retrieve data from Salesforce as well as external systems, and the steps of the process will branch depending on input from the user. Users will complete the process in a single session.
How should the consultant design the solution to meet these requirements?
- A. FlexCards and DataRaptors
- B. OmniScripts and DataRaptors
- C. OmniScripts and Integration Procedures
- D. FlexCards and Integration Procedures
正解：C
解説：
Explanation
The consultant should design the solution using OmniScripts and Integration Procedures to meet these requirements. An OmniScript is a tool that can design customer interactions using elements and actions. The consultant can use an OmniScript to create the guided process for the customers. An Integration Procedure is a tool that can execute multiple DataRaptor actions, such as Extract, Transform, and Load, and also invoke REST or SOAP services. The consultant can use Integration Procedures to retrieve data from Salesforce as well as external systems, and store it in a JSON object for display or processing in the OmniScript
質問 # 71
The design team creates a mock-up proposal of an OmniScript for sales that includes more than 25 steps. Th consultant reviews the proposal and sees that the OmniScript will be used for three different and complex sal processes: change of plan, new sale, and loyalty. The user will select the type of sale at the beginning of the interaction, and then the OmniScript will branch into either change of plan, new sales, or loyalty processes. E process will contain multiple decision points for the user.
Following best practices, what should the consultant recommend to improve the planned design of this OmniScript?
- A. Create a specific OmniScript for each business process.
- B. Pass the process type as an input parameter.
- C. Add more Step elements to create shorter pages.
- D. Add more conditional views to branch the OmniScript into logical sections.
正解：D
質問 # 72
A consultant wants to proceed with a FlexCard canvas design that will display data from a legacy billing system. The legacy billing system is being extended to add a SOAP endpoint that will allow for the data to be retrieved in XML format. However, the endpoint is not ready yet.
Which data source should the team use to make progress on the design?
- A. Apex Remote
- B. Integration Procedures
- C. Apex REST
- D. DataRaptor
正解：B
質問 # 73
A consultant has a project with the following requirement: "Agents need to follow a standard customer greeti.... script in order to ensure brand consistency." Which OmniScript element should the consultant recommend to ensure the agents can see and follow these standard scripts?
- A. Input Block
- B. Text Area
- C. Headline
- D. Step
正解：C
解説：
Explanation
The consultant should recommend using a Headline element to ensure the agents can see and follow these standard scripts. A Headline element can display a text message with an icon and a color, such as blue for information or yellow for warning. The consultant can use a Headline element to show the customer greeting script in the OmniScript, and instruct the agents to read it aloud
質問 # 74
When a customer calls to report a product issue, agents need to check all open cases related to that product to see if there are any solutions that can resolve the customer's issue. Products that have been purchased are stored as assets, and there is a lookup relationship from case to asset that allows cases to be linked to the products customers have purchased.
What type of DataRaptor can be used to retrieve a list of cases filtered by the customer's asset and the last service date of the asset?
- A. DataRaptor Extract
- B. DataRaptor Turbo
- C. DataRaptor Load
- D. DataRaptor Transform
正解：A
質問 # 75
An insurance company wants to create an OmniScript that allows the user to review and change account number such as phone number and website. In this process, the following functionality is needed:
* Enter the company's website
* Enter the account phone number
* Each field should display on a separate line of the page
Which three elements should the consultant include in the OmniScript design solution?
Choose 3 answers
- A. Text
- B. Telephone
- C. Number
- D. Line Break
- E. Text Area
正解：A、B、D
質問 # 76
A client wants to create an OmniScript to capture customer satisfaction. The process requires the following actions:
* Present the user with a customer satisfaction question that allows them to select one option from a 1-5 satisfaction rating.
* Create a case for an account team member to follow up.
* Email a summary message to the user.
Which OmniScript elements should the consultant recommend to meet these requirements'
- A. Radio Group, DataRaptor Post Action, and Email Action
- B. Edit Block, DataRaptor Post Action, and Messaging Action
- C. Radio Group, Remote Action, and Messaging Action
- D. Multi-Select, Remote Action, and Email Action
正解：A
質問 # 77
A company needs to implement new verification processes for contacts in their org. This process relies on three Contact record types: Recruiter, Candidate, and Trainer. The verification process is different for each type of contact. For example, recruiters must pass a background check; trainers must complete mandatory training classes, and candidates must achieve certifications.
Which OmniStudio tools should the consultant recommend to meet these requirements?
- A. Multiple OmniStudio Actions that invoke separate OmniScripts
- B. Single OmniStudio Action that invokes separate Omniscripts
- C. Specific FlexCards with Actions for each type of Contact
- D. Single FlexCard with an Action to invoke an OmniScript
正解：B
解説：
Explanation
The OmniStudio tools that should be recommended to meet these requirements are single OmniStudio Action that invokes separate Omniscripts. OmniStudio Action can be used to conditionally launch different Omniscripts based on the record type of the contact. Omniscripts can be used to implement the verification processes for each type of contact. Specific FlexCards with Actions for each type of Contact would require creating redundant FlexCards and Actions for each record type. Multiple OmniStudio Actions that invoke separate Omniscripts would require creating redundant Actions for each record type. Single FlexCard with an Action to invoke an Omniscript would not allow for different verification processes based on the record type.
質問 # 78
A company is beginning their first project using Calculation Procedures & Matrices. The developers on the tea are concerned about learning the new tool and how they will test their calculation procedures. The consultant recommends that they use the built-in simulator.
In this scenario, what benefit should the consultant highlight to the developer team?
- A. It aggregates data elements that have been calculated separately.
- B. It generates sample input and output JSON that can be easily used to build DataRaptors.
- C. It allows developers to create what-if calculations.
- D. It verifies data types in the algebraic calculations of the calculation procedure.
正解：B
質問 # 79
A company needs to create some boundaries for their sales teams regarding the minimum and maximum discounts that can be applied to their orders. The discount thresholds are set using adjustments such as 5%,
10%, 15%, 20%, 25%, and 30%. The minimum adjustment and the maximum adjustment are determined by their region and their customer lifetime score.
Which two OmniStudio tools should the consultant recommend to meet these requirements' Choose 2 answers
- A. Calculation Procedure
- B. Calculation Matrix
- C. OmniStudio Action
- D. DataRaptor Transform
正解：A、B
質問 # 80
Which three functions are performed by Action elements in OmniScript?
Choose 3 answers
- A. Get and update data through APIs
- B. Organize data into multiple pages
- C. Get and update data in Salesforce
- D. Send DocuSign emails for signature
- E. Display error messages to the user
正解：A、C、D
質問 # 81
An insurance company wants to create an OmniScript that allows the user to review and change account number such as phone number and website. In this process, the following functionality is needed:
* Enter the company's website
* Enter the account phone number
* Each field should display on a separate line of the page
Which three elements should the consultant include in the OmniScript design solution?
Choose 3 answers
- A. Text
- B. Telephone
- C. Number
- D. Line Break
- E. Text Area
正解：A、B、D
解説：
Explanation
The three elements that the consultant should include in the OmniScript design solution are: Telephone, Line Break, and Text. A Telephone element can display a field for the user to enter a phone number, with validation and formatting options. A Line Break element can insert a line break between two elements, making them display on separate lines. A Text element can display a field for the user to enter text, such as a website URL
質問 # 82
A business has a requirement to display an account and all of the associated contacts on a page. The number contacts will vary for each account. For each contact, the page should display first name, last name, email, at phone number with options to edit the contact information or send a message. The primary contact for an a should be highlighted with a blue border.
Which two FlexCards features should the consultant recommend to meet these requirements?
Choose 2 answers
- A. Datatable
- B. Flyouts
- C. Repeat Block
- D. States
正解：A、D
質問 # 83
A business wants to display cases for an account using FlexCards. The cases should be organized in a tabular list by case status, so that Escalated cases appear first, followed by Active and Closed cases.
Which FlexCard feature should the consultant recommend to meet this requirement?
- A. States with conditions to filter by case status
- B. A Datatable element with the Group By property
- C. flyout with child FlexCards with conditions to filter by case status
- D. Child FlexCards in a parent FlexCard with the Group By property
正解：B
解説：
Explanation
The FlexCard feature that the consultant should recommend to meet this requirement is a Datatable element with the Group By property. A Datatable element is an element that can display data in a tabular format, with columns and rows. The consultant can use a Datatable element to display the cases for an account, with columns for case status, case number, subject, etc. The Group By property is a property that allows grouping data by one or more fields, such as case status. The consultant can use the Group By property to organize the cases by case status, so that Escalated cases appear first, followed by Active and Closed cases
質問 # 84
In which two cases should an integration procedure be used as a data source for FlexCards and OmniScripts, Choose 2 answers
- A. To achieve elastic scaling
- B. To retrieve multiple data sources in a single response
- C. To minimize the number of elements to be configured
- D. To separate the user interface from changes in the data sources
正解：B、D
質問 # 85
A company needs a guided process for their internal support department that will provide the following functionality:
* Allow the user to enter their employee id
* Retrieve name, mobile phone, title, and email using the employee id
* Display the user's details on a page
* On another page, allow the user to enter case details, including subject, category, severity, and description Which three elements should the consultant recommend to meet these requirements using an OmniScrip?
Choose 3 answers
- A. DataRaptor Post Action
- B. DataRaptor Extract Action
- C. Calculation Action
- D. Messaging
- E. Steps
正解：A、B、E
解説：
Explanation
The three elements that the consultant should recommend to meet these requirements using an OmniScript are: Messaging, DataRaptor Post Action, and Steps. A Messaging element is an element that can display a text message with an icon and a color, such as blue for information or yellow for warning. The consultant can use a Messaging element to display the user's details on a page. A DataRaptor Post Action is an action that can write data to a Salesforce object or invoke a Salesforce API. The consultant can use a DataRaptor Post Action to save the case details to Salesforce. A Step element is an element that can group related fields and elements in an OmniScript, and display them in a page or a section. The consultant can use multiple Step elements to organize the OmniScript into logical steps, such as entering employee id, displaying user details, and entering case details.
質問 # 86
When a customer calls to report a product issue, agents need to check all open cases related to that product to see if there are any solutions that can resolve the customer's issue. Products that have been purchased are stored as assets, and there is a lookup relationship from case to asset that allows cases to be linked to the products customers have purchased.
What type of DataRaptor can be used to retrieve a list of cases filtered by the customer's asset and the last service date of the asset?
- A. DataRaptor Extract
- B. DataRaptor Turbo
- C. DataRaptor Load
- D. DataRaptor Transform
正解：A
解説：
Explanation
The type of DataRaptor that can be used to retrieve a list of cases filtered by the customer's asset and the last service date of the asset is DataRaptor Extract. DataRaptor Extract allows the designer to retrieve data from Salesforce or an external system using filters and relationships. In this case, a filter can be used to match the asset ID and the last service date, and a relationship can be used to join the case and asset objects. DataRaptor Turbo is not a type of DataRaptor, but a feature that enables batch mode for DataRaptor Extract. DataRaptor Load is used to write data to Salesforce or an external system. DataRaptor Transform is used to transform data from one format to another using templates.
質問 # 87
An insurance company decides to implement a sales console for the sales representatives that displays or provide access to customer information. The consultant reviews all the information required and determines that FlexCards would be the best solution to display part of the required information.
Which two pieces of data should the consultant recommend displaying using FlexCards' Choose 2 answers
- A. Guided troubleshooting process
- B. Customer name, title, phone, email
- C. Terms and Conditions for each policy
- D. Policies including type, issue date, amount
正解：B、D
質問 # 88
A company needs to create a new quote estimation process for its services team. This process involves multi; steps. The user needs to enter a variable number of rows of data in order to calculate the correct final price f the quote. The data that needs to be entered in each row includes:
* Service category
* Number of hours
* Hourly rate
The number of hours should be multiplied with the hourly rate to calculate the total for each row.
Which three OmniScript elements should the consultant recommend to meet these requirements?
Choose 3 answers
- A. Input Block
- B. Multi-select
- C. Formula
- D. Step
- E. Edit Block
正解：C、D、E
質問 # 89
In OmniScript, how can pages or groups of fields be controlled based on the choices made by the user?
- A. Create child OmniScripts for branched flow
- B. Use the Radio Input property for a Step or Block element
- C. Use the Conditional View property on a Step or Block element
- D. Add Cancel and Save options for the user
正解：C
解説：
Explanation
In OmniScript, pages or groups of fields can be controlled based on the choices made by the user by using the Conditional View property on a Step or Block element. A Conditional View property is a property that determines whether a Step or Block element is displayed or hidden based on certain criteria, such as data values or user roles. The consultant can use the Conditional View property to show or hide different pages or groups of fields in the OmniScript depending on the user's input
質問 # 90
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