合格させるServiceNow CIS-ITSMテスト問題でテストエンジンとPDFを提供中
あなたをお手軽にCIS-ITSM試験合格させるリアルCIS-ITSM練習問題集で更新されたのは2024年01月05日
質問 # 77
It is important to define the VIP users in order to correctly calculate incident priority.
- A. False
- B. True
正解：A
解説：
No logic is added for incidents received from VIP callers. The only change is that a decoration is added next to the Caller field and the Caller text becomes red.
質問 # 78
Which of these are considered configuration base items? (Choose three.)
- A. Cluster Nodes
- B. Database Catalogs
- C. Out-of-Band Devices
- D. Printers
- E. Network Gears
正解：C、D、E
解説：
Explanation
configuration base items include: -Servers -Computers -Workstations -Out-of-band devices -Network gear
-Printers -Communication Devices -UPSs -Accessories -Computer Peripherals -Software
質問 # 79
Change Tasks generated by the Change Request - Normal Change tasks
workflow should include:
- A. All implementation tasks for a specific Change
- B. Automated tasks to be completed by the System Scheduler
- C. Standard, administrative tasks common to all Normal Changes
- D. Approval and scheduling tasks for Normal Changes
正解：C
解説：
Explanation
Change tasks may be created manually or may be created automatically when Changes enter the Implement phase and the workflow triggers a Change Request - <type> change tasks sub-workflow.
Change tasks that re late to t he specific Change being implemented should be created manually prior to entering the Assess or Authorize States, so the specific Change Tasks involved may be incorporated into the review process.
Automatically-generated tasks may include standard, administrative tasks common to all Changes of a specific type. Automatically generated tasks per Change type include:
Emergency
* Implement
* Post implementation test ing
Normal
* Implement
* Post implementation testing
Standard
* Implement
* Post implementation testing
質問 # 80
Which of the following are valid ways to change a problem's state to Closed? (Choose all that apply.)
- A. Automatically 10 days after being resolved.
- B. Click on the Complete button.
- C. Empty the "Assigned to" the "Assignment group" fields.
- D. Automatically 7 days after being resolved.
- E. Manually change the state to Closed.
正解：B
解説：
In the baseline instance, there's no automatic closure of problems. Users cannot change the state from the State field because it is disabled. User should click on the Complete button.
質問 # 81
A Visualforce page contains an industry select list and displays a table of Accounts that have a matching value in their Industry field.
When a user changes the value in the industry select list, the table of Accounts should be automatically updated to show the Accounts associated with the selected industry.
What is the optimal way to implement this?
- A. Add an <apex:actionFunction> within the <apex:selectOptions>.
- B. Add an <apex:actionFunction> within the <apex:selectList>.
- C. Add an <apex:actionSupport> within the <apex:selectList>.
- D. Add an <apex:actionSupport> within the <apex:selectOptions>.
正解：C
質問 # 82
The VP of Marketing is launching campaigns in each region to target accounts that do NOT have open opportunities.
Which reporting solution can an administrator set up to assist with this?
- A. Cross filter
- B. Reporting snapshot
- C. Standard filter
- D. Joined report
正解：A
解説：
Explanation/Reference:
質問 # 83
Which of the following ways can be used to detect problems? (Choose all that apply.)
- A. Bottom-up problem detection
- B. Third-party integrations
- C. Reactive problem detection
- D. Top-down problem detection
- E. Proactive problem detection
正解：B、C、E
質問 # 84
Which table is the base class for the Configuration Management Database?
- A. Configuration Item [cmdb_ci]
- B. Base Configuration Item [cmdb]
- C. Base Item [cmdb_base_item]
- D. Asset [asset]
正解：B
解説：
Explanation
Over 500 classes extend Base Configuration Item [cmdb], the base class for CMDB. All technical Configuration Items extend from Configuration Item [cmdb_ci]. Non-technical Configuration Items, such as equipment extend directly from Base Configuration Item.
質問 # 85
How can you customize the process for normal change requests so that no approval is needed from assignment group manager when the risk is low?
- A. In the "Normal Change Policy" policy, deactivate the "Low Risk Manager approval" decision.
- B. In the "Low Risk Normal Change Policy" policy, Unselect the "Require Assignment Group Approval" check box.
- C. Modify the script include "ChangeRequestStateModel_normal" so that no approval is needed when the risk is low.
- D. In the "Normal Change Policy" policy, unselect the "Require Assignment Group Approval for Low Risk Changes" check box.
正解：A
質問 # 86
Which of the following is NOT a consideration when determining the need for multiple service catalogs?
- A. Audience
- B. Size of the company
- C. Delegation of Catalog Administration
- D. Services and Types of Service
正解：B
質問 # 87
Which module to use in order to see problem tasks that are assigned to you?
- A. Service Desk > My Work
- B. Problem > My Problem Tasks
- C. Problem > My Tasks
- D. Service Desk > My Problem Tasks
正解：A
質問 # 88
What is the relationship between User table and Location table?
- A. Many-to-many
- B. One-to-one
- C. One-to-many (one user can have many locations)
- D. One-to-many (one location can be assigned to many users)
正解：D
解説：
A user can have only one location, but the same location can be used for many users.
質問 # 89
In the baseline platform configuration, who can create Change Requests?
- A. Users with the itil role or Change-specific roles
- B. Only members of the Change Advisory Boards (CAB)
- C. Anyone, even those not registered / logged in
- D. Any logged in user
正解：A
解説：
質問 # 90
Which table is used to store emergency change requests?
- A. Emergency CR [emergency_cr]
- B. Emergency Change Request [emergency_change_request]
- C. Change [change]
- D. Change Request [change_request]
正解：D
解説：
Explanation/Reference:
Explanation:
All types of change requests are stored in the same table: Change Request [change_request].
質問 # 91
What is the optimal technique a developer should use to programmatically retrieve Global Picklist options in a Test Method?
- A. Perform a SOQL Query.
- B. Use the Schema namespace.
- C. Perform a callout to the Metadata API.
- D. Use a static resource.
正解：B
質問 # 92
Which plugin should be activated to enable Article Versioning in Knowledge Management?
- A. Knowledge Management Versioning
- B. Knowledge Management Advanced Features
- C. Knowledge Management Advanced Installer
- D. None of the listed answers
正解：C
解説：
Explanation
The Knowledge Management Advanced Installer is available to be enabled by system administrators. It is available since Jakarta release.
質問 # 93
How to customize the fields that appear when a user hovers over the reference icon?
- A. Modify "ref_contributions" attribute for the field.
- B. Modify "ref_ac_column" attribute for the field.
- C. Add a new record in the Reference Popup table and configure the variables.
- D. Create sys_popup view.
正解：D
質問 # 94
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2024年最新の実際に出る検証済みの無料ServiceNow CIS-ITSM試験問題：https://drive.google.com/open?id=1hoDVlnauwCA67E6VgU70KcT2YmiBYfHK