試験高合格率保証2023年12月27日 CIS-ITSM試験問題と正確な回答！
テストエンジン練習問題CIS-ITSM有効最新の問題集
ServiceNow CIS-ITSM試験は、90分で回答する60問の多肢選択問題から構成されています。試験は、インシデント管理、問題管理、変更管理、サービスカタログ、サービスレベル管理など、ITSMに関連するさまざまなトピックをカバーしています。この認定証は、個人がServiceNow ITSMプラットフォームを包括的に理解し、現実のシナリオでITSMソリューションを実装する能力を持っていることを証明し、雇用者に高く評価されます。この認定証は、ITSM領域でのプロのキャリアアップを支援することができます。
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質問 # 135
A company wants to incorporate a third-party web service to set the Address fields when an Account is inserted, if they have not already been set.
What is the optimal way to achieve this?
- A. Create a Process, call an Apex @future(callout=true) method from it, and make the callout from that Apex method.
- B. Create an after insert trigger, call an @future(callout=true) method from it, and make the callout from that Apex method.
- C. Create a Process, call an Apex @InvocableMethod from it, and make the callout from that Apex method.
- D. Create an after insert trigger, call an Apex @InvocableMethod method from it, and make the callout from that Apex method.
正解：B
解説：
Explanation/Reference:
質問 # 136
Under which circumstances can a user with the itil role create a Problem record from an Incident record?
- A. When there is not already an existing Problem associated with the Incident
- B. An itil user can create a Problem record from an Incident at any time
- C. When the Incident is not Closed
- D. When the Incident is not Closed and when there is not already an existing Problem associated with the Incident
正解：D
質問 # 137
When does the requested item workflow initiate?
- A. There's no workflow attached to requested items
- B. Upon confirmation by the requester
- C. Upon approval of the request
- D. Upon submission of the request
正解：C
質問 # 138
It is possible to create two different sets of priority rules for incidents and problems.
- A. True
- B. False
正解：A
質問 # 139
Technical workshop and process workshop can be combined in one workshop.
- A. True
- B. False
正解：A
質問 # 140
Which of the following actions on the Incident table require the itil_admin role?
- A. Archive Incident
- B. Update Incident
- C. Delete Incident
- D. Close Incident
正解：C
解説：
質問 # 141
Which one of the following represents the overall lifecylce of a Request?
- A. Submittal -> Approval -> Fulfillment -> Closure
- B. Approval -> Submittal -> Delivery -> Resolution
- C. Submittal -> Approval -> Resolution -> Closure
- D. Approval -> Submittal -> Fulfillment -> Closure
正解：A
質問 # 142
Once the "Request Approval" button is clicked in the normal change form, approval requests are sent to all members of the "CAB Approval" group.
- A. True
- B. False
正解：B
解説：
At this step, the approval requests will be sent to members of the group set in the "Assignment group" field.
質問 # 143
Which use case can only be performed by using asynchronous Apex?
- A. Processing high volumes of records
- B. Scheduling a batch process to complete in the future
- C. Calling a web service from an Apex trigger
- D. Updating a record after the completion of an insert
正解：C
質問 # 144
Which of the following statements is true when the Change Management - Risk Assessment plugin is enabled?
- A. A Risk Assessment is required for all Normal and Emergency Changes
- B. Risk is automatically calculated on update of a Change
- C. Risk Assessment replaces the Risk Calculator to determine Risk for a Change
- D. Both the Risk Calculator and Risk Assessment are used to determine Risk for a Change
正解：D
解説：
Explanation
Change Management - Risk Assessment
The Change Management - Risk Assessment plugin adds an additional factor to be used when calculating risk.
Risk assessment surveys may be defined based on type of change or other condition. Then, users may click Fill Out Risk Assessment and complete the survey questions.
Responses are scored and t he overall score is matched against thresholds to calculate risk.
質問 # 145
Universal Containers has a workflow rule that sends an email alert to the VP of Sales when a large deal is won.
The VP is reporting that these emails are NOT being delivered.
Which two tools should be used to determine the problem? (Choose two.)
- A. Email log
- B. Workflow monitor
- C. Debug log
- D. System audit trail
正解：A、C
質問 # 146
A developer wishes to improve runtime performance of Apex calls by caching results on the client.
What is the best way to implement this?
- A. Decorate the server-side method with @AuraEnabled(storable=true).
- B. Call the setStorable() method on the action in the JavaScript client-side code.
- C. Set a cookie in the browser for use upon return to the page.
- D. Decorate the server-side method with @AuraEnabled(cacheable=true).
正解：D
質問 # 147
Which module to use in order to modify the field mapping of the Known Error articles?
- A. Knowledge > Articles > Field Mapping
- B. Knowledge > Administration > Field Mapping
- C. Knowledge > Field Mapping
- D. None of the listed answers
正解：D
解説：
Explanation
There's no module for this. You can use csm_table_mapping.list to access and modify the field mapping.
質問 # 148
An Apex trigger creates an Order__c record every time an Opportunity is won by a Sales Rep. Recently the trigger is creating two orders.
What is the optimal method for a developer to troubleshoot this?
- A. Run the Apex Test Classes for the Apex trigger to ensure the code still has sufficient code coverage.
- B. Set up debug logging for every Sales Rep, then monitor the logs for errors and exceptions.
- C. Turn off all Workflow Rules, then turn them on one at time to see which one causes the error.
- D. Add system.debug() statements to the code and use the Developer Console logs to trace the code.
正解：D
質問 # 149
Which module to use in order to configure creating requests via email?
- A. Request Management > Inbound Action
- B. System Policy > Email > Inbound Actions
- C. Request Management > Email > Inbound Action
- D. System Policy > Inbound Actions
正解：B
質問 # 150
Which one of the following is the GOAL of Incident Management?
- A. An unplanned interruption to IT service or reduction of the quality of an IT service
- B. Prevent disruptions to normal service operations to maximize user productivity
- C. Conduct root-cause analysis to determine and resolve the cause of events
- D. Restore normal service operation as quickly as possible with minimal disruption to the business
正解：D
解説：
Explanation
ITIL Definitiion of Incident Management:
The first goal of the incident management process is to restore a normal service operation as quickly as possible and to minimize the impact on business operations, thus ensuring that the best possible levels of service quality and availability are maintained. 'Normal service operation' is defined here as service operation within service-level agreement (SLA). It is one process area within the broader ITIL and ISO 20000 environment.
質問 # 151
Which of the following are valid states for Emergency Change requests? (Choose all that apply.)
- A. Review
- B. PIR
- C. Authorize
- D. Implement
- E. Assess
正解：A、C、D
質問 # 152
Which of the following users has the permission to reopen an incident?
- A. Itil Admin
- B. Incident Manager
- C. Itil User
- D. None of the listed answers
- E. Incident caller
正解：E
解説：
Only the incident opener can reopen it.
質問 # 153
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