2025年最新の実際に出ると確認されたCIS-ITSM試験問題集と解答でCIS-ITSM無料更新 [Q77-Q101]

2025年最新の実際に出ると確認されたCIS-ITSM試験問題集と解答でCIS-ITSM無料更新

実際問題を使ってCIS-ITSM問題集で100%無料CIS-ITSM試験問題集

CIS-ITSM認定は、ServiceNow ITSMソリューションを実装および管理することに興味を持つITプロフェッショナル向けに設計されています。この試験は、インシデント管理、問題管理、変更管理、サービスレベル管理、構成管理など、様々な分野における候補者の知識とスキルをテストします。この認定は、候補者がServiceNow ITSMプラットフォームを構成およびカスタマイズして、組織の独自のニーズに対応する専門知識を持っていることを証明するものです。

 

質問 # 77
Your customer wants incidents to close automatically 7 days after the incident is resolved. How do you meet this requirement? (Choose two.)

• A. Update the incident_close UI action script
• B. Modify the Incident Lifecycle flow to trigger from the Resolved date instead of the Updated date Most Voted
• C. Modify the Incident Lifecycle flow to expire after 7 days
• D. From the Incident Properties application, set Enable auto closure of incidents based on Resolution date to Yes Most Voted

正解：B、C

質問 # 78
A user receives the generic "An internal server error has occurred" while interacting with a custom Lightning Component.
What should the developer do to ensure a more meaningful message?

• A. Add an error-view component to the markup.
• B. Use ProcessBuilder to catch the error.
• C. Add an onerror event handler to the tag.
• D. Use an AuraHandledException in a try/catch block.

正解：D

質問 # 79
Where are the technical approvals defined, that are executed in the Change - Normal - Assess flow?

• A. Change Approval Subflow
• B. Change Approval Matrix
• C. Change Approval Policy
• D. Change Assess Approval Subflow

正解：D

質問 # 80
Which of these are considered configuration base items? (Choose three.)

• A. Out-of-Band Devices
• B. Database Catalogs
• C. Network Gears
• D. Cluster Nodes
• E. Printers

正解：A、C、E

解説：
configuration base items include: -Servers -Computers -Workstations -Out-of-band devices -Network gear - Printers -Communication Devices -UPSs -Accessories -Computer Peripherals -Software

質問 # 81
Technical configuration items extend the Base Configuration Item table.

• A. True
• B. False

正解：B

解説：
Technical configuration items extend the cmdb_ci table instead of Base Configuration Item (cmdb) table.

質問 # 82
Recently a Salesforce org's integration failed because it exceeded the number of allowed API calls in a 24-hour period. The integration handles a near real-time, complex insertion of data into Salesforce.
The flow of data is as follows:
* The integration looks up Contact records with a given email address and, if found, the integration adds a Task to the first matching Contact it finds.
* If a match is not found, the integration looks up Lead records with a given email address and, if found, the integration adds a Task to the first matching Lead it finds.
* If a match is not found, the integration will create a Lead and a Task for that newly created Lead.
What is one way in which the integration can stay near real-time, but not exceed the number of allowed API calls in a 24-hour period?

• A. Create an Inbound Message that, using Flow, can do all of the logic the integration code was doing.
• B. Use the REST API as well as the SOAP API to effectively double the API calls allowed in a 24-hour period.
• C. Write a custom Apex web service that, given an email address, does all of the logic the integration code was doing.
• D. Create several Apex InboundEmailHandlers to accept calls from the third-party system, thus bypassing the API limits.

正解：D

解説：
Explanation/Reference:

質問 # 83
Which of the following statements best describes the purpose of "Enable wish list" checkbox in the catalog form?

• A. It allows requesters to partially fill a service request form and submit the service request later.
• B. It allows requesters to select catalog items that they wish to get.
• C. It gives the admin insight on the most frequently visited service request forms.
• D. It allows users to submit suggestions for features or new services.

正解：A

質問 # 84
Which of the following are defined for a given change model?
Choose 3 answers

• A. State model
• B. Phase transitions
• C. State transitions
• D. State transition conditions
• E. Phase model

正解：A、C、E

解説：
Detailed Explanation:
In ServiceNow, a change model defines how a change progresses through its lifecycle. The state model refers to the predefined states (e.g., New, Assess, Authorize) a change can transition through. State transitions are the movement between these states. Similarly, a phase model represents the different phases of the change process (such as Request, Authorization, Implementation), which can have distinct requirements and actions.
Each of these components defines a clear structure and sequence of events for managing changes effectively.

質問 # 85
Using User Criteria, access to catalog categories and catalog items can be applied based on _____________.
(Choose three.)

• A. Group
• B. Department
• C. Country
• D. Location
• E. Cost center

正解：A、B、D

解説：
Explanation/Reference:

質問 # 86
Users who approve changes require ServiceNow license unless they do the approval through email.

• A. True
• B. False

正解：B

解説：
Explanation
License is needed for approval even if the approval is done via email.

質問 # 87
Which platform role can create service portfolios and taxonomy nodes?

• A. portfolio_viewer
• B. portfolio_editor
• C. portfolio_manager
• D. portfolio_admin

正解：D

解説：
Detailed Explanation:
The portfolio_admin role in ServiceNow has the necessary permissions to create service portfolios and manage taxonomy nodes. This role provides the highest level of access for managing the structure and content of service portfolios, enabling the user to organize services and offerings in a way that aligns with business goals.
Documentation reference: Service Portfolio Management Roles.

質問 # 88
Which of the following functions is NOT enabled by the Change advisory board (CAB) workbench?

• A. View a calendar of planned changes
• B. Document meeting notes and share with attendees
• C. Define a schedule and related logistics for CAB meetings
• D. Provide video and chat capabilities during CAB meetings

正解：A

解説：
Explanation
The Workbench allows Change Managers to:
* Schedule a series of CAB meetings
* Manage meeting invitations and track meeting attendance
* Define CAB meeting agendas
* View a Change calendar
* Approve or reject Changes
* Review and take meeting notes

質問 # 89
Database views are SQL Joins between tables to facilitate reporting.

• A. False
• B. True

正解：B

質問 # 90
Your customer wants to use Incident Tasks on Incident Records But for efficiency reasons they want to automatically close all Incident Tasks when the parent Incident is closed or canceled. How could you meet this requirement?
Choose 2 answers

• A. Edit system property com.snc incident autoclose basedon resolved_at
• B. Enable system property com snc incident.mcidentjask closure
• C. On Incident Properties, for Close Open Incident Tasks when Incident is closed or canceled, select Yes
• D. On Incident Properties, for Autoclose Incident Tasks, select Yes

正解：A、D

質問 # 91
For the majority of catalog items, the customer requires quantity and price to be displayed. However, for one item, the customer would like to omit these two fields.
Which of the following approaches should be used to satisfy this requirement?

• A. Set both "No Quantity" and "Omit Price in Cart" to true on the Catalog Item.
• B. Write a Catalog Client Script for the item and use g_form.setDisplay() to hide each field.
• C. Cart options are set using system properties and cannot be changed for individual items.
• D. Set "Use Cart Layout" to false on the Catalog item and set both "No Quantity" and "Omit Price" in
  "Cart" to true.

正解：D

質問 # 92
Which of the following CANNOT be performed by catalog_manager role?

• A. Update Catalog.manager
• B. Maintain Catalog Item
• C. Create Catalog Task
• D. Maintain Categories

正解：C

解説：
Explanation
Creating a catalog task can be done by a user with catalog_admin role.

質問 # 93
In the baseline platform configuration, the appropriate Workflow to be attached to a Change Request is determined based on _________ ?

• A. Workflow conditions matching Change request field values
• B. The workflow defined on the Change type record
• C. The workflow field on the change request record
• D. System properties

正解：A

解説：
Explanation
Articles may also be moved from one ServiceNow instance to another using XML Export and XML Import. The XML files generated will include article attachments.

質問 # 94
An administrator wants to allow users who are creating leads to have access to the Find Duplicates button.
Which lead object-level permission will the administrator need to provide to these users?

• A. Delete
• B. Read and Edit
• C. View All
• D. Merge

正解：C

質問 # 95
A sales manager is unable to view a contact. The contact owner is under the manager in the role hierarchy.
Why is the sales manager receiving "insufficient privileges" error when viewing a contact?

• A. The account sharing settings are controlled by the parent, and the account owner is NOT under the sales manager's role.
• B. The contact owner has NOT selected the option to share contacts with others in the role hierarchy.
• C. The contact sharing settings are controlled by the parent, and the account owner is NOT under the sales manager's role.
• D. The contact sharing settings are private, so access to the record is limited to the contact owner and system administrator.

正解：C

質問 # 96
When building multiple catalog items, which components would you evaluate for consolidation and re-use?
(Choose two.)

• A. Entitlements
• B. Icons
• C. Flows and Subflows
• D. Sets of Variables

正解：C、D

質問 # 97
What is the minimum number of members in a group?

• A. 0
• B. 1
• C. 2
• D. 3

正解：A

解説：
A group can have zero or more members.

質問 # 98
What is the API name that allows integration with service catalog?

• A. Service API
• B. Service Requests API
• C. Table API
• D. Service Catalog API

正解：D

解説：
Explanation/Reference:

質問 # 99
A Knowledge Article can be associated with multiple Knowledge Bases.

• A. True
• B. False

正解：B

解説：
Explanation
A knowledge article can be associated with only one knowledge base.

質問 # 100
On an incident, which of the following conditions will trigger the Reopen Count field value to be incremented?

• A. Update to an associated problem record
• B. State changes from Resolved to On Hold
• C. Submission of an incident by the same Caller with an identical short description
• D. Assignment group changes from Service Desk to Software Group

正解：B

解説：
Explanation/Reference:

質問 # 101
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CIS-ITSM認定試験は、約60問から構成される3時間の多肢選択試験です。この試験は、ServiceNow ITSMソリューションを成功裏に実装および管理するために必要なスキルと知識をテストするために設計されています。この試験は、ServiceNowによって実施され、オンラインまたはServiceNowテストセンターで受験することができます。試験に合格すると、個人は2年間有効なCIS-ITSM認定を受け取り、再認証試験を受けることで更新することができます。

CIS-ITSM 試験は、インシデント管理、問題管理、変更管理、リクエストフルフィルメント、ナレッジ管理、サービスカタログ管理など、幅広いトピックを扱います。候補者は、ITILなどのITSMフレームワークの理解、およびServiceNow ITSMソリューションを使用してITSMプロセスをサポートする方法についてもテストされます。

 

合格させるCIS-ITSM試験問題は更新された170問あります：https://www.passtest.jp/ServiceNow/CIS-ITSM-shiken.html

CIS-ITSM試験問題集、テストエンジン練習テスト問題：https://drive.google.com/open?id=1hoDVlnauwCA67E6VgU70KcT2YmiBYfHK