[2023年06月02日] 合格ServiceNow Certification CIS-ITSM試験問題集には431問があります
究極ガイドの無料準備ServiceNow CIS-ITSM試験問題と解答
ServiceNow CIS-ITSM試験は、世界中のITプロフェッショナルと組織に認められている高度に尊重される認定資格です。ITSMにおける知識とスキルを示し、キャリアを前進させるための優れた方法です。この認定資格を取得することで、ITプロフェッショナルは、様々な産業で広く使用されているServiceNowプラットフォームを使用してITSMソリューションを実装および管理するための専門知識を持っていることが証明できます。
ServiceNow CIS-ITSM（認定実装スペシャリスト-ITサービス管理）認定試験は、ITサービス管理領域で働くプロフェッショナルの専門知識と知識を検証するために設計された資格です。認定試験は、ServiceNow ITSMアプリケーションの構成と実装の経験がある個人を対象としています。試験は、ITIL、ServiceNow ITSM、およびServiceNowプラットフォームアーキテクチャなどの分野でプロフェッショナルの知識と能力をテストするように設計されています。
質問 # 29
Under which circumstances can a user with the itil role create a Problem record from an Incident record?
- A. An itil user can create a Problem record from an Incident at any time
- B. When the Incident is not Closed and when there is not already an existing Problem associated with the Incident
- C. When there is not already an existing Problem associated with the Incident
- D. When the Incident is not Closed
正解：B
質問 # 30
How to make the problem state move to "Resolved" instead of "Closed" when the "Accept Risk" button is clicked.
- A. Modify the logic in the UI Action "Accept Risk".
- B. Modify the logic in the script include "Accept Problem Risk".
- C. Modify the state mapping records in the Problem State Mapping table.
- D. Change the value of problem property "problem.acceptrisk.move_to_closed".
正解：D
質問 # 31
Which of the following statements is true regarding conflict detection for change requests?
- A. All the mentioned statements are true.
- B. Conflict detection can be run manually.
- C. There is a scheduled job to update conflicts that runs on a periodic basis.
- D. Conflict detection is executed every time an active change request is updated.
正解：A
質問 # 32
Which of the following is the goal of problem management?
- A. Detect and correlate operational alerts or communications generated by infrastructure items to manage operations and prevent problems in the environment.
- B. Manage improvement to IT processes and services in order to increase efficiency, effectiveness, and cost-effectiveness.
- C. Prevent problems and resulting incidents from happening, to eliminate recurring incidents, and to minimize impact of incidents that cannot be prevented.
- D. Restore normal service operation as quickly as possible and minimize the adverse impact of incidents on business operations, thus ensuring that the best possible levels of service quality and availability are maintained.
正解：C
解説：
Explanation
Action and Value Implementing Problem Management can help you:
Prevent Problems and resulting Incidents from happening
Eliminate recurring Incidents *
Minimize the impact of Incidents
ITIL definition:
The primary objectives of problem management are to prevent problems and resulting incidents from happening, to eliminate recurring incidents, and to minimize the impact of incidents that cannot be prevented. The Information Technology Infrastructure Library defines a problem as the cause of one or more incidents.
質問 # 33
When does the requested item workflow initiate?
- A. Upon confirmation by the requester
- B. Upon submission of the request
- C. Upon approval of the request
- D. There's no workflow attached to requested items
正解：C
質問 # 34
ServiceNow doesn't recommend having a service for generic requests in the service catalog.
- A. False
- B. True
正解：A
解説：
It is actually recommended to have a generic request in the Service Catalog.
質問 # 35
The Close Incident button doesn't appear for itil users.
- A. True
- B. False
正解：A
解説：
Users with itil roles don't have permission to close incidents. Incidents can be closed by the user who opened them or by the itil admin.
質問 # 36
A developer gets an error saying "Maximum Trigger Depth Exceeded."
What is a possible reason to get this error message?
- A. The SOQL governor limits are being hit.
- B. A trigger is recursively invoked more than 16 times.
- C. A Process Builder is running that sends mass emails.
- D. There are numerous DML operations in the trigger logic.
正解：B
解説：
Explanation/Reference:
質問 # 37
What will be the change request's state once a member of the CAB Approval group rejects the approval request?
- A. Canceled
- B. Rejected
- C. Assess
- D. New
正解：D
質問 # 38
Universal Containers wants to use an external Web Service provided by a third-party vendor to validate that shipping and billing addresses are correct. The current vendor uses basic password authentication, but Universal Containers might switch to a different vendor who uses OAuth.
What would allow Universal Containers to switch vendors without updating the code to handle authentication?
- A. Custom Setting (List)
- B. Dynamic Endpoint
- C. Named Credential
- D. Custom Metadata
正解：A
質問 # 39
A company represents their customers as Accounts in Salesforce. All customers have a unique Customer_Number__c that is unique across all of the company's systems. They also have a custom Invoice__c object, with a Lookup to Account, to represent invoices that are sent out from their external system. This company wants to integrate invoice data back into Salesforce so Sales Reps can see when a customer is paying their bills on time.
What is the optimal way to implement this?
- A. Create a cross-reference table in the custom invoicing system with the Salesforce Account ID of each Customer and insert invoice data nightly.
- B. Query the Account Object upon each call to insert invoice data to fetch the Salesforce ID corresponding to the Customer Number on the invoice.
- C. Use Salesforce Connect and external data objects to seamlessly import the invoice data into Salesforce without custom code.
- D. Ensure Customer_Number__c is an External ID and that a custom field Invoice_Number__c is an External ID and Upsert invoice data nightly.
正解：D
質問 # 40
Universal Containers wants only users from the sales department to have access to price books.
How can an administrator meet this requirement?
- A. Clone all custom price books from the standard price book.
- B. Manually share each price book to the sales users' profile.
- C. Create a sharing rule to share all price books to sales users.
- D. Set the organization-wide default for price book to Use.
正解：D
質問 # 41
Which of the following steps should be followed to configure Assignment group field in the incident table to allow selection from a certain set of groups? (Choose two.)
- A. Add new records in the Group Type table to match certain groups to incident table
- B. Modify the Reference Qual attribute of the Assignment group field to
"javascript:GetGroupTypes('incident') - C. Modify the Reference Qual attribute of the Assignment group field to
"javascript:GetGroupFilter('incident') - D. Modify the type field for certain groups by adding the incident type
- E. Modify the Reference Qual attribute of the Assignment group field to "javascript:GetGroupFilter('itil')
正解：C、D
質問 # 42
When documenting requirements, it is important to include the customer preferred designed choices.
- A. False
- B. True
正解：A
解説：
It is not recommended to include design choices in the requirements documents.
質問 # 43
In record producers, you can map a variable to encrypted fields.
- A. True
- B. False
正解：A
質問 # 44
Which of the following capabilities can be done by benchmarks? (Choose all that apply.)
- A. Measure KPI Performance
- B. Comparison by number of users
- C. Comparison by industry
- D. Auto-update process design according to selected peer
- E. Identify improvement opportunities
正解：A、B、C、E
質問 # 45
Universal Containers is implementing a new lead status process and wants to be able to do the following:
* Track leads through five different status values.
* Run reports showing the duration a lead spends in each status.
* Run full Lifetime reports of a lead from creation to conversion.
* Prevent leads from skipping a lead status.
How can these requirements be met?
- A. Use field history tracking on the lead status field to track the duration of each status. Use validation rules to prevent status skipping.
- B. Use lead history reporting to track changes in the lead status field, and use custom reporting fields to calculate status duration. Use validation rules to prevent status skipping.
- C. Use an Apex trigger to populate custom date fields for each status, and use custom formula fields for calculating duration of each status.
- D. Use custom date fields and workflow rules for each status, and use custom formula fields for calculating duration of a status. Use validation rules to prevent status skipping.
正解：D
解説：
Explanation/Reference:
質問 # 46
An environment has two Apex Triggers: an after-update trigger on Account and an after-update trigger on Contact. The Account after-update trigger fires whenever an Account's address is updated, and it updates every associated Contact with that address. The Contact after-update trigger fires on every edit, and it updates every Campaign Member record related to the Contact with the Contact's state.
Consider the following: A mass update of 200 Account records' addresses, where each Account has 50 Contacts. Each Contact has 1 Campaign Member. This means there are 10,000 Contact records across the Accounts and 10,000 Campaign Member records across the contacts.
What will happen when the mass update occurs?
- A. The mass update of Account address will succeed, but the Contact address updates will fail due to exceeding number of records processed by DML statements.
- B. There will be no error, since each trigger fires within its own context and each trigger does not exceed the limit of the number of records processed by DML statements.
- C. The mass update will fail, since the two triggers fire in the same context, thus exceeding the number of records processed by DML statements.
- D. There will be no error, since the limit on the number of records processed by DML statements is 50,000.
正解：B
質問 # 47
What will be the new state once you click on the "Start Fix" button in the problem form?
- A. In Progress
- B. Root Cause Analysis
- C. Fix in progress
- D. Assess
正解：C
解説：
Explanation
質問 # 48
A developer created a new trigger that inserts a Task when a new Lead is created. After deploying to production, an outside integration is periodically reporting errors.
Which change should the developer make to ensure the integration is not affected with minimal impact to business logic?
- A. Remove the Apex Class from the Integration User's Profile.
- B. Use the Database method with allOrNone set to False.
- C. Use a Try/Catch block after the insert statement.
- D. Deactivate the Trigger before the Integration runs.
正解：C
質問 # 49
Catalog item can appear only in one category.
- A. False
- B. True
正解：A
解説：
A catalog item can be associated with more than one category.
質問 # 50
For the majority of Catalog Items, the customer requires Quantity and Price to be displayed. However, for one Item, the customer would like to omit these two fields. Which of the following approaches should be used to satisfy this requirement?
- A. Set 'Use cart Layout ' to false on the Catalog Item and set both 'No Quantity' and 'Omit Price in Cart' to true.
- B. Cart options are set using system properties and can not be changed for individual items.
- C. Set both 'No Quantity' and 'Omit Price in Cart' to true on the catalog item.
- D. Write a catalog client script for the item and use g_form.setDisplay() to hide each field.
正解：A
質問 # 51
Which mechanism is used to specify who can read Articles and who can contribute Articles in a Knowledge Base?
- A. Filter Criteria
- B. User Criteria
- C. Access Control Rules
- D. Knowledge Category Attributes
正解：B
解説：
Explanation
1. Knowledge Base [kb_knowledge_base] does not extend from any other table.
2. Knowledge [kb_knowledge] contains Knowledge Articles.
3. Workflows facilitate the publishing and retirement processes and are set at the Knowledge Base level.
4. User Criteria control who can read and who can contribute to Knowledge Bases. (User Criteria isalso available at t he Article level.)
5. Social Q&A allows users to post and answer questions.
6. Knowledge Bases may be exposed through Service Portals
質問 # 52
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Certified Implementation Specialist - IT Service Management練習テスト2023年最新のストレスなしでCIS-ITSM合格！：https://drive.google.com/open?id=1hoDVlnauwCA67E6VgU70KcT2YmiBYfHK
合格させるCIS-ITSMテストエンジンとPDFで完全版無料問題集：https://www.passtest.jp/ServiceNow/CIS-ITSM-shiken.html