[2025年03月23日] 最新CIS-ITSM試験問題集には高得点で一発合格
無料提供中CIS-ITSMブレーン問題集とCIS-ITSMリアル試験問題
質問 # 71
Which of the following is NOT a valid On Hold reason?
- A. Awaiting Caller
- B. Awaiting Vendor
- C. Awaiting Change
- D. Awaiting Info
正解：D
質問 # 72
Configuration items can be created from asset management.
- A. True
- B. False
正解：A
解説：
One of the channels to create configuration items is from asset management.
質問 # 73
How is access to knowledge articles administered?
- A. User Criteria and User Roles
- B. Filter Conditions on the knowledge base
- C. User Roles
- D. User Criteria and Entitlements
正解：A
質問 # 74
By default, CAB Approval is only requested for normal changes with moderate to high risk.
- A. True
- B. False
正解：A
質問 # 75
Some Performance Analytics functionality for incident management is available in the baseline instance but Performance Analytics Premium license should be purchased.
- A. True
- B. False
正解：B
解説：
No additional license is needed for this performance analytics functionality.
質問 # 76
When does the Actual End Date get auto-populated in the change request form?
- A. When state changes to Implement.
- B. When state changes to Closed.
- C. Actual End Date is never auto-populated. It should be set manually.
- D. When state changes to Review.
正解：D
質問 # 77
What happens when "Communicate Workaround" is clicked in problem form?
- A. Workaround is copied to comments of all incidents that are linked to the problem where the incidents' states are "On Hold".
- B. Workaround is copied to comments of all incidents that are linked to the problem where the incidents' states are "On Hold" and the On Hold reason is "Awaiting Problem".
- C. Workaround is copied to comments of all incidents that are linked to the problem except incidents with state "On Hold".
- D. Workaround is copied to comments of all incidents that are linked to the problem.
正解：D
解説：
Explanation
This behavior has changed in New York release and now the workaround is copied to all linked incidents, not only those with state equals to On Hold.
質問 # 78
Which of the following roles can close a problem? (Choose three.)
- A. problem_administrator
- B. problem_task_analyst
- C. problem_coordinator
- D. itil
- E. problem_manager
正解：A、C、E
解説：
Itil users cannot close problems.
質問 # 79
Given the class structure shown below which types of CIs will be included in a report run against the cmdb_ci_computer table?
- A. Cls defined directly in cmdb_ci_compulet and all child classes
- B. Just GIs defined directly in cmdb_cl_computer
- C. Cls defined directly in cmdb_ci_computer and all parent classes
正解：A
質問 # 80
A Visualforce page loads slowly due to the large amount of data it displays.
Which strategy can a developer use to improve the performance?
- A. Use lazy loading to load the data on demand, instead of in the controller's constructor.
- B. Use JavaScript to move data processing to the browser instead of the controller.
- C. Use the transient keyword for the List variables used in the custom controller.
- D. Use an <apex:actionPoller> in the page to load all of the data asynchronously.
正解：A
質問 # 81
Which plugin should be installed to enable creating known error articles from problems?
- A. com.snc.best_practice.problem.madrid.knowledge
- B. com.snc.best_practice.knowledge
- C. com.snc.best_practice.problem.knowledge
- D. com.snc.known_error.problem.madrid.knowledge
正解：A
質問 # 82
Your customer wants to know why users with the problem_coordinator role can Communicate workarounds, and fixes; but users with problem_task_analyst cannot.
How do you explain this?
- A. The problem coordinator is responsible for approving or rejecting the proposed message
- B. The problem coordinator is the only role with the ability to recall a message
- C. The technical resources working on the problem investigation are focused on the technical details, and may provide information that is not useful for the callers
- D. The message will be automatically displayed on the Portal
正解：C
解説：
https://docs.servicenow.com/ja-JP/bundle/utah-it-service-management/page/product/problem-management
/reference/installed-with-madrid-best-prac.html
質問 # 83
Where can a change manager define the conditions that must be met before a change request can move from one state to another?
- A. Dictionary Overrides
- B. State conditions
- C. Model State Transition Conditions
- D. State choices
正解：C
質問 # 84
Which of the following tables is used to store knowledge articles?
- A. None of the listed answers
- B. kb_article
- C. kb_knowledge
- D. kb_knowledge_article
正解：C
質問 # 85
In change management, which record should be modified to restrict when a change can move to a specific state?
- A. ChangeRequest Script Include
- B. ChangeRequestStateModelSNC Script Include
- C. UI Action for the State Transition
- D. ChangeRequestStateModel Script Include
正解：B
解説：
Explanation
質問 # 86
What defines the required approvals and the associated conditions for a change model?
- A. A change model's slate transitions
- B. A change mode) approval definition
- C. A change approval policy
- D. A change approval lifecycle flow
正解：C
質問 # 87
What are three benefits of using declarative customizations over code? (Choose three.)
- A. Declarative customizations generally require less maintenance.
- B. Declarative customizations do not require user testing.
- C. Declarative customizations will automatically update with each Salesforce release.
- D. Declarative customizations are not subject to governor limits.
- E. Declarative customizations cannot generate run time errors.
正解：A、C、D
質問 # 88
Which role is required to close a Problem?
- A. problem
- B. puck_from_a_midsummer_nights_dream
- C. The system automatically closes Problems
- D. itil
- E. itil_admin
正解：D
解説：
Explanation
itil closes problem
itil_admin can delete a problem
質問 # 89
Which of the following Service Catalog records may serve as a container for multiple Requested Items?
- A. Catalog Order
- B. Requested item
- C. Service Catalog Task
- D. Request
正解：D
質問 # 90
In incident management, which of the following states are considered active?
- A. New, In Progress, On Hold, Resolved, Closed, Canceled
- B. New, In Progress, Resolved
- C. New, In Progress, On Hold, Resolved
- D. New, In Progress, On Hold
正解：C
質問 # 91
Which of these can be defined using step based fulfillment in Catalog Builder? Choose 2 answers
- A. Tasks
- B. Payment processing
- C. Subflow triggers
- D. Approvals
- E. Notifications
正解：A、C
質問 # 92
What is the purpose of the Knowledge check box in Incident form?
- A. If checked, it will create a draft knowledge article once the incident is closed.
- B. If checked, it will append the text in the Resolution note to the work notes.
- C. If checked, it means that this incident is of type Knowledge Article.
- D. If checked, it will create a draft knowledge article once the incident is resolved.
正解：A
質問 # 93
For an incident, which of the following are used when calculating the value of the Business Duration field?
- A. SLA Schedule
- B. Incident State Duration Metric
- C. Incident Auto-close system property
- D. Calendar duration
正解：A
解説：
質問 # 94
The Standard Change Template [std_change_record_producer] table is extended from the _____________ table.
- A. Template [sys_template]
- B. Task [task]
- C. Record Producer [sc_cat_item_producer]
- D. Change Request [change_request]
正解：C
質問 # 95
Draft stories are outputs of requirements workshop(s).
- A. True
- B. False
正解：A
質問 # 96
......
CIS-ITSM合格させる問題集でServiceNow24時間で試験合格できます：https://www.passtest.jp/ServiceNow/CIS-ITSM-shiken.html
ServiceNow CIS-ITSM実際の問題とブレーン問題集：https://drive.google.com/open?id=1Y0NOHrKyWeXDa18QjM5vhp54XVzV2NHr