最近更新された2025年02月テストエンジン練習テストはCIS-ITSM試験問題解答！
Certified Implementation Specialist - IT Service Management認定サンプル問題と練習試験合格させます
ServiceNow CIS-ITSM試験は、ITサービス管理、ServiceNowプラットフォームアーキテクチャ、ServiceNowアプリケーション、データおよびプロセス管理、レポートおよび分析など幅広いトピックをカバーしています。この試験は、これらのトピックの理解と実世界のシナリオでの適用能力をテストするように設計されています。試験は多肢選択問題であり、時間制限があり、1時間30分の試験時間があります。
ServiceNow CIS-ITSM試験では、インシデント管理、問題管理、変更管理、サービスカタログ、リクエスト管理、ナレッジマネジメントなど、さまざまなトピックをカバーしています。参加者は、ServiceNowでこれらのプロセスを設計および構成する能力についてテストされます。さらに、この試験では、ITILのベストプラクティスとそれらをServiceNow ITSMソリューションに適用する方法に関する知識を評価します。参加者はまた、組織の特定のニーズを満たすためにServiceNowをカスタマイズする能力を実証する必要があります。
CIS-ITSM認定試験に備えて、候補者はServiceNowの公式トレーニングコースを受講することができます。これには、試験に含まれるすべてのトピックが含まれています。さらに、練習問題、学習ガイド、フォーラムなど、候補者が他のITプロフェッショナルと質問をしたり交流をしたりできるオンラインリソースがたくさんあります。適切な準備と専念により、CIS-ITSM認定試験に合格することは、ITプロフェッショナルにとって重要な業績であり、彼らのキャリアを後押しすることができます。
質問 # 38
When you create a problem from an incident. Impact, urgency and priority are automatically populated, from the incident record. Your problem management process owner wants the problem manager to be responsible for assessing the impact and urgency on the problem, so they don't want the values from incident to be copied over.
What module would you use to make this adjustment?
- A. ITSM > Administration > Properties
- B. Problem > Administration > Problem Properties
- C. System Policy > Rules > Priority Lookup Rules
- D. Incident > Administration > Incident Properties
正解：B
質問 # 39
Sometimes events on Salesforce need to be handled by an external system due to the scale or type of process being executed. Consider the use case of a user in Salesforce needing to get pricing for an order they are building in Salesforce while on the phone with a customer.
The pricing logic already exists in a third-party system. Instead of recreating this logic in Salesforce, it will be leveraged by making a request of the third-party system. The response, in this case the pricing, will be returned and stored back in Salesforce.
What is the optimal solution?
- A. A Visualforce page that can make a real-time Apex callout to display and save the pricing back in Salesforce
- B. A Process Builder process and Outbound Message to fetch the pricing upon save and store the pricing in Salesforce
- C. An Apex trigger that upon saving the Order will make a real-time Apex callout, saving the pricing back in Salesforce
- D. An ETL tool to process batches of newly saved Orders every few minutes to store the pricing back in Salesforce
正解：C
質問 # 40
Benchmarks provide comparative insights relative to industry averages.
- A. True
- B. False
正解：A
解説：
Explanation
質問 # 41
Which of the following statements are correct for standard changes? (Choose two.)
- A. Standard changes can be automated.
- B. Standard change procedures must be stored in the Knowledge base.
- C. Standard changes are typically low risk and have detailed procedures.
- D. Standard changes do not have change tasks.
正解：A、C
解説：
Explanation
YES - Standard changes are typically low risk and have detailed procedures YES - Standard changes can be automated NO - Standard Change procedures must be stored in a Knowledge base NO - Standard changes don't have Change tasks
------------------------------------------------------------------------- p218 Standard Change: "Select from available pre-approved change templates." Standard Change: "Properties set to establish standards"
------------------------------------------------------------------------- SN Docs:
Standard changes are pre-approved, low risk changes with a proven history of success. The standard change catalog contains the changes that have been approved by the Change Management application as standard changes.
------------------------------------------------------------------------- ITIL Definition of "Standard Change":
A standard change is a change to a service or infrastructure for which the approach is pre-authorised by change management that has an accepted and established procedure to provide a specific change requirement.
^^suggests established procedure (similar to changes can be automated?)
質問 # 42
In which phase of the incident management lifecycle do incidents typically gel escalated?
- A. Resolution and Closure
- B. Initial Analysis and Submission
- C. Investigation and Diagnosis
- D. Creation and Classification
正解：C
質問 # 43
Which of the following statements is true when the Change Management - Risk Assessment plugin is enabled?
- A. Risk is automatically calculated on update of a Change
- B. Both the Risk Calculator and Risk Assessment are used to determine Risk for a Change
- C. A Risk Assessment is required for all Normal and Emergency Changes
- D. Risk Assessment replaces the Risk Calculator to determine Risk for a Change
正解：B
解説：
Explanation
Change Management - Risk Assessment
The Change Management - Risk Assessment plugin adds an additional factor to be used when calculating risk.
Risk assessment surveys may be defined based on type of change or other condition. Then, users may click Fill Out Risk Assessment and complete the survey questions.
Responses are scored and t he overall score is matched against thresholds to calculate risk.
質問 # 44
Which of the following is NOT a way service catalog requests may be submitted in a baseline ServiceNow instance?
- A. From the service portal
- B. From an incident record
- C. From an inbound email
- D. From the service catalog
正解：C
質問 # 45
Which of the following users has the permission to reopen an incident?
- A. Incident Manager
- B. None of the listed answers
- C. Itil Admin
- D. Incident caller
- E. Itil User
正解：D
解説：
Only the incident opener can reopen it.
質問 # 46
Which of the following outlines the ways changes may be related to incidents?
- A. A change is required to investigate the cause of an incident.
- B. Incidents may be caused by changes. Investigation of incidents may indicate the need for a change.
- C. Incidents and changes are separate processes that have little interaction.
- D. Incidents cause changes. Investigation of changes may indicate the need for incidents to be generated.
正解：B
質問 # 47
Where do you enable the Search as feature for an incident?
- A. Incident form design
- B. incident.deflection system property
- C. Incident Properties application
- D. Related Search Results table configuration
正解：D
解説：
https://docs.servicenow.com/en-US/bundle/tokyo-platform-administration/page/administer/contextual-search
/task/t_DefineContextualSearchForForm.html
質問 # 48
The current status of a problem record is tracked in the State field. Each state has a label, value and constant.
This example is for Fix in Progress state:
Your customer wants to add a prerequisite for moving out of the Fix in Progress state. When you update the script include which value is better to use in the script?
- A. 104.ProblemState.STATES.FIX_IN_PROGRESS
- B. "Fix in Progress"
- C. ProblemState.STATES.FIX_IN_PROGRESS
- D. 0
正解：C
質問 # 49
A problem record is the Parent to what record?
- A. Major Incident
- B. Problem Task
- C. Known Error
- D. Workaround
- E. Related Incidents
正解：B
質問 # 50
What functionality can be used to define the sequence of activities that should be taken to complete catalog items?
Choose 2 answers
- A. Workflow
- B. State Transitions
- C. Flow
- D. Activity Map
正解：A、C
質問 # 51
REVIEW
Which key performance indicators can be influenced by effective Problem Management? Select all that apply.
- A. Average Time to Resolve a High Priority Incident
- B. Average time to close a Problem
- C. % of high priority Problems
- D. % of Incidents Resolved on First Contact
正解：B、C
質問 # 52
When using Inbound Email Actions, what happens it an email is received which has no watermark or reference number?
- A. Email is rejected and auto-reply sent to sender
- B. New incident created from the message
- C. New interaction is created from the message
- D. New case is created from the message
正解：B
質問 # 53
How to show the template bar at the bottom of the incident form?
- A. In the Form Layout, add the "Template Bar" to the available fields.
- B. Set the incident property "Show Toggle Bar" to true.
- C. In the Form Layout, select the checkbox "Show Template Bar".
- D. Click on the "Toggle Template Bar" at the top of the form.
正解：D
解説：
Explanation/Reference:
質問 # 54
It is possible to create two different sets of priority rules for incidents and problems.
- A. True
- B. False
正解：A
解説：
Explanation/Reference:
質問 # 55
On a service catalog item, a customer has a requirement that the start_date is before the end_date.
Which approach is recommended to satisfy this requirement?
- A. Create a Validation Script and associate it to the item
- B. Create a Catalog Client UI Policy that triggers on Load of the Item
- C. Create a Business Rule that runs on Insert or Update of the Item
- D. Create a Catalog Client Script that triggers on Submit of the Item
正解：D
解説：
Explanation/Reference:
質問 # 56
If a script include has SNC in its name, it means it is safe to edit these script includes and upgrade will not be affected.
- A. True
- B. False
正解：B
解説：
Explanation
Script includes with SNC in their name are read-only to ensure they are updated during upgrades.
質問 # 57
The contextual search feature allows end users to see related knowledge articles, catalog items, resolved incidents and resolved problems to help them solve their problem before they raise an incident.
- A. True
- B. False
正解：B
解説：
Explanation
Related resolved & open incidents and resolved & open problems don't appear to end users. End users can only see related knowledge articles and catalog items.
質問 # 58
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認定問題集でCIS-Service Management CIS-ITSMガイドで100%有効な：https://www.passtest.jp/ServiceNow/CIS-ITSM-shiken.html
100%必ず合格させるCIS-ITSM一発合格はこれ：https://drive.google.com/open?id=1O0VLpiXJiRFhatN416BdyG_9cwMsUaNM