[2021年12月27日] 最新CIS-ITSMのPDF問題集リアル無料テスト本日更新です
CIS-ITSM問題集には100%厳密検証された問題と解答で合格保証もしくは全額返金
質問 133
One of the features in ServiceNow ITSM is to keep monitoring configuration items and identify recurring issues.
- A. True
- B. False
正解: A
質問 134
In record producers, you can map a variable to encrypted fields.
- A. True
- B. False
正解: A
質問 135
Which module is used to view a list of Knowledge Bases?
- A. Knowledge > Administration > Knowledge Bases
- B. Knowledge Base > Administration > All
- C. Knowledge > Knowledge Bases > All
- D. Knowledge Base > All
正解: A
質問 136
Incident Variable Editor can be made visible only to incidents created from record producers.
- A. True
- B. False
正解: A
質問 137
Which interface needs to be implemented by a Lightning Component so that it may be displayed in modal dialog by clicking a button on a Lightning Record page?
- A. force:lightningEditAction
- B. lightning:quickAction
- C. lightning:editAction
- D. force:lightningQuickAction
正解: B
質問 138
The contextual search feature allows end users to see related knowledge articles, catalog items, resolved incidents and resolved problems to help them solve their problem before they raise an incident.
- A. True
- B. False
正解: B
解説:
Related resolved & open incidents and resolved & open problems don't appear to end users. End users can only see related knowledge articles and catalog items.
質問 139
A developer is asked to update data in an org based on new business rules. The new rules state that Accounts with the type set to "Customer" should have a status of "Active, " and Accounts with the type set to "Prospect" should have a status of "Pending. " No other changes to data should be made.
Which code block will accurately meet the business requirements?
- A.

- B.

- C.

- D.

正解: D
質問 140 
Consider the above trigger intended to assign the Account to the manager of the Account's region.
Which two changes should a developer make in this trigger to adhere to best practices? (Choose two.)
- A. Use a Map to cache the results of the Region__c query by Id.
- B. Move the Region__c query to outside the loop.
- C. Use a Map accountMap instead of List accountList.
- D. Remove the last line updating accountList as it is not needed.
正解: A,C
質問 141
What can you do to show the "No cart" option in catalog item form?
- A. Select "Other" from the "Cart Layout" drop down list.
- B. Open the catalog item using the "Admin View".
- C. Check the "Use cart layout" check box.
- D. Uncheck the "Use cart layout" checkbox.
正解: D
質問 142
How to customize the fields that appear when a user hovers over the reference icon?
- A. Modify "ref_contributions" attribute for the field.
- B. Create sys_popup view.
- C. Modify "ref_ac_column" attribute for the field.
- D. Add a new record in the Reference Popup table and configure the variables.
正解: B
解説:
Explanation
質問 143
Which of the following statements is true regarding configuration items and the table extended?
- A. Neither of technical nor non-technical configuration items extend directly from Base Configuration Item table.
- B. Only non-technical configuration items extend directly from Base Configuration Item table.
- C. Both technical and non-technical configuration items extend directly from Base Configuration Item table.
- D. Only technical configuration items extend directly from Base Configuration Item table.
正解: B
解説:
Explanation
Technical configuration items extend the cmdb_ci table, whereas non-technical configuration items extend Base Configuration Item (cmdb) table.
質問 144
An Apex class does not achieve expected code coverage. The testSetup method explicitly calls a method in the Apex class.
How can the developer generate the code coverage?
- A. Add @testVisible to the method in the class the developer is testing.
- B. Verify the user has permissions passing a user into System.runAs().
- C. Use system.assert() in testSetup to verify the values are being returned.
- D. Call the Apex class method from a testMethod instead of the testSetup method.
正解: D
質問 145
A Knowledge Article can be associated with multiple Knowledge Bases.
- A. True
- B. False
正解: B
解説:
Explanation
A knowledge article can be associated with only one knowledge base.
質問 146
Which of the following statements is true regarding attaching workflows to requests?
- A. A workflow can be attached to requests but it is not mandatory.
- B. One or more workflows can be attached to a request.
- C. A workflow must be attached to requests.
- D. It is not possible to attach workflows to requests.
正解: C
質問 147
Which of the following statements is true regarding the way the "Actual Start Date" is set in the change request form?
- A. This is a required field and the user must set the field manually.
- B. When the state changes to Assess, the field is populated automatically.
- C. When the state changes to New, the field is populated automatically.
- D. When the state changes to Implement, the field is populated automatically.
正解: D
解説:
Explanation
The "Change Request State Model" script include is used to automatically populated the Actual Start Date field when the state changes to Implement.
質問 148
An administrator has unchecked the "Enable content pack creation" checkbox after users had created content packs.
What is the impact of this change?
- A. Users can continue to edit the contents of existing packs.
- B. The Clone & Customize button will continue to be available.
- C. All existing content packs will be deleted.
- D. Users can modify the description and title of existing packs.
正解: D
質問 149
In the baseline instance, which of the following views are available for incidents? (Choose three.)
- A. Agent View
- B. Master
- C. Workspace
- D. Metrics
- E. Password
正解: C,D,E
解説:
Explanation
There is no such a view called Master or Agent View. Note: there is a view called Default View that is meant to be viewed by agents.
質問 150
Some Performance Analytics functionality for incident management is available in the baseline instance but Performance Analytics Premium license should be purchased.
- A. True
- B. False
正解: B
解説:
Explanation
No additional license is needed for this performance analytics functionality.
質問 151
Which of the following describes the purpose of User Criteria when used in the Service Catalog application?
- A. Determine who can see Categories and Items
- B. Pre-fill user preferences on Catalog order forms
- C. Replace Access Controls to provide security to Requests
- D. Determine who can see Catalogs and Items
正解: A
質問 152
Best Practices for using service catalog categories include _____________.
- A. Organize Categories in a way that your audience will understand.
- B. Create as few Categories as possible.
- C. Use technical language that fulfillers will understand.
- D. Create many unique Categories to help organize your Catalog.
正解: A
質問 153
Part of a custom Lightning Component displays the total number of Opportunities in the org, which is in the millions. The Lightning Component uses an Apex Controller to get the data it needs.
What is the optimal way for a developer to get the total number of Opportunities for the Lightning Component?
- A. COUNT() SOQL aggregate query on the Opportunity object
- B. Apex Batch job that counts the number of Opportunity records
- C. SUM() SOQL aggregate query on the Opportunity object
- D. SOQL for loop that counts the number of Opportunities records
正解: A
質問 154
The Change Task [change_task] table is extended from the _____________ table.
- A. Change Request [change_request]
- B. Task [task]
- C. Configuration Item [cmdb_ci]
- D. Nothing - it is a base table
正解: A
質問 155
Why it takes time for the workaround to appear in the linked incidents' comments when the "Communicate Workaround" is clicked in a problem?
- A. The query used to filter linked incidents is very complex and it takes time to run.
- B. There's a scheduled job that runs every day at midnight to add the comment to linked incidents.
- C. The system waits an action from the user to close the problem and then the workaround will be copied.
- D. The "Communicate Workaround" uses an event which must be processed.
正解: D
質問 156
The purpose of "CAB Required" checkbox in the change request form is to determine whether the workflow will send approval task to the CAB group.
- A. True
- B. False
正解: B
解説:
CAB Required does not drive logic. Instead, the determination as to whether the CAB review is required is based on conditions set for each CAB definition.
質問 157
Which of the following are valid values in the "Action Type" field of the Inbound Email Action? (Choose two.)
- A. Update Action
- B. Record Action
- C. Reply Email
- D. New Action
- E. Forward Email
正解: B,C
解説:
Explanation
There are 2 choices in Action Type field: Record Action and Reply Email.
質問 158
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